Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

Barcode System Consult
Barcode Printer Consult
Barcode Label Consult
  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Product Sunsets Non-Supported Products

WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Apr
    17

    Wasp Support April Holiday

    by Sicaro Burnett
    in General

    Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.

  • Jan
    18

    End of TLS 1.0 and 1.1 Support

    by Sicaro Burnett
    in General

    Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1

View 24 articles

Knowledgebase

InventoryCloud Getting Started (12)


  • QuickBooks - Application with Revoked Certificate
  • PackageTracker: Working with attached pictures in the Android app
  • Timeclocks (2023): configure Wifi password via file on USB drive
  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • How do I obtain the activation key for my Wasp software?
  • Windows Mobile/CE Devices: thorough driver removal from Device Manager
  • Windows Mobile Device Center troubleshooting on Windows 10
  • Service Agreement
  • InventoryCloud On-Site Training
View 112 articles

Cloud (175)


  • InventoryCloud: how to fix Pick Order picked by mistake
  • AssetCloud & InventoryCloud: New user invitation process with Active Directory Federated Services (ADFS) authentication enabled
  • AssetCloud/InventoryCloud: Emailed notifications show information about the wrong event
  • Cloud On-Premise: Disable cleartext authentication mechanism in RabbitMQ AMQP configuration
  • AssetCloud/InventoryCloud: PowerShell script to split large CSV files into smaller files
View 175 articles

Hardware (393)


  • Muliple Products - Retains the MobileAsset database after cold boot
  • WPL305 - How to reset and recalibrate the WPL305 printer
  • WDI4500: Scanning into Excel, the Tab or Enter keys do not work
  • 600 Thermal Printer - Is there a way of using the W-600 in a DOS environment?
  • How do I set the WWS800 & WWS850 to not go into sleep mode?
View 393 articles

Software (304)


  • MobileAsset v6: Not able to display the lists of Customers, Employees, Manufacturers, or Suppliers
  • QuickStore : Lanes Appear to be pointing to different databases
  • QuickStore - How to set up alternate sales taxes for different product in my store?
  • BarcodeMaker: How to create barcodes in Crystal Reports version 12
  • WaspTime: Export payroll to QuickBooks
View 304 articles

Discontinued Products (597)


  • MobileAsset: Printing labels, errors occur referencing LabelerOCX.OCX
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • MobileAsset v7, v6: Script to create database backups outside of the program
  • MobileAsset Web: Certain receipts do not list the asset(s)
View 597 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
View 8 articles

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro