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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • Multiple Products: Custom Reports
  • Excel and CSV files: leading zeroes trimmed, numbers appear in exponential notation
  • Windows Mobile/CE Devices: thorough driver removal from Device Manager
  • Windows 10 Bluetooth pairing problems
  • AssetCloud & InventoryCloud: Migrating data from MobileAsset v7 or InventoryControl v7
View 148 articles

Cloud (140)


  • AssetCloud & InventoryCloud: filtering reports (including scheduled reports)
  • Cloud On-Premise: Adding an additional binding to an IIS site
  • Cloud On-Premise: How to backup and restore the database
  • Labeler v7 - How To - Data Source connection to Cloud On-Prem
  • Cloud LDAP Extraction tool fails, attempting to contact https://localhost:44313/
View 140 articles

Hardware (395)


  • WPL305 - How do you change the WPL 305 printer's settings when switching from direct thermal to thermal transfer ( DT / TT ) or vice-versa?
  • WCS3900 - How can I silence my WCS3900 or WCS3905 Scanner so that I don't hear a beep?
  • Bluetooth HID scanners that detect but then cannot connect
  • WPL606 - How to Load Labels in Peeler on the WPL606
  • I have a barcode printed on a colored background that will not scan.
View 395 articles

Software (421)


  • Installation: Crystal Reports Viewer does not install. It just keeps popping up installer boxes.
  • IIS needs to be manually changed to 32-bit mode in the web module
  • QuickStore: How to import a CSV file from Excel for products but with weight and description longer than 25 characters
  • QuickStore - Scan/QTY functions
  • WaspTime : How to make it keep longer log files
View 421 articles

Discontinued Products (522)


  • InventoryControl: How do I backup my InventoryControl database?
  • InventoryControl - Will Inventory Control or MobileInventory work with Windows versions for languages other than English
  • SQL Server 2012 Express download and installation
  • MobileAsset v7: The Wasp MobileAsset Windows Service does not consistently start after the server is rebooted
  • MobileAsset v7: Error Calculating Depreciation: SqlDateTime overflow. Must be between 1/1/1753 12:00:00 AM and 12/31/9999 11:59:59 PM.
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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