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News

  • Apr
    17

    Wasp Support April Holiday

    by Sicaro Burnett
    in General

    Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.

  • Jan
    18

    End of TLS 1.0 and 1.1 Support

    by Sicaro Burnett
    in General

    Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1

View 24 articles

Knowledgebase

InventoryCloud Getting Started (12)


  • PackageTracker: Working with attached pictures in the Android app
  • Timeclocks (2023): configure Wifi password via file on USB drive
  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
  • Importing Into the InventoryCloud Database
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • Multiple products: Only 1000 objects show in the list, but there are more in the database
  • InventoryControl v7: What is the Wasp Inventory Windows Service?
  • Wasp WPL Label Printer Installation & Troubleshooting
  • AssetCloud & InventoryCloud (web and On-Premise): large number of custom fields causes labels or reports to time out
  • AssetCloud 2-hour Online Training
View 112 articles

Cloud (175)


  • InventoryCloud: how to add fields such as Site and Location to the Inventory labels
  • Cloud On-Premise installation: PowerShell permission configuration
  • Asset/Inventory Cloud OnPremise: I can only apply transactions to 50 records at once
  • Cloud On-Premise: Can Single Sign-On (SSO) be used to authenticate users if no SMTP server is available? Yes
  • AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode
View 175 articles

Hardware (392)


  • MobileAsset v6: Error on Mobile Computer after updating to new patch version - "Failed to process parm record: IndexOutOfRangeException"
  • WPL305: During printing labels are skipped, are feeding 2 or 3 labels at a time instead of 1, or the printout is not striking on the label.
  • WDI4500 is not sending Record Separator character
  • 600 Thermal Printer - How to: How do I change the LCD display language on the W-600?
  • How do I make the WWS800 & WWS850 scanner not press the enter key after it makes a scan?
View 392 articles

Software (304)


  • How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
  • Reports fail to open on a machine with no C: drive
  • QuickStore: How to import inventory quantity
  • BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker
  • WaspTime : Data and File Location for version 6
View 304 articles

Discontinued Products (597)


  • MobileAsset: Printing to a Bluetooth Printer from a WinMobile Device.
  • MobileAsset v7: How to use a customized label for the Asset Tags
  • MobileAsset v7: The data table for the Asset Tag label includes the Location description, but not the Location code
  • Patch doesn't update component(s) of InventoryControl or MobileAsset
  • Product Sunsets & Policy
View 597 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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