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News

  • Apr
    17

    Wasp Support April Holiday

    by Sicaro Burnett
    in General

    Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.

  • Jan
    18

    End of TLS 1.0 and 1.1 Support

    by Sicaro Burnett
    in General

    Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1

View 24 articles

Knowledgebase

InventoryCloud Getting Started (12)


  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
  • Importing Into the InventoryCloud Database
  • PreciseTime: Adding a Filter for Employee to Reports
  • AssetCloud & InventoryCloud: API FAQ
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • Windows Mobile Device Center (WMDC): network ports needed for operation
  • Microsoft .NET Framework Repair and Uninstall/Reinstall Procedures
  • Cloud Versions: AssetCloud, InventoryCloud, PackageTracker, PreciseTime, apps, web
  • AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No
  • Report Vulnerabilities
View 112 articles

Cloud (175)


  • InventoryCloud Report editing example: Add a grand total to the Inventory Cost Report
  • Cloud On-Premise: after installation, credential fields are at the left, no logo
  • InventoryCloud: Scanning Item Number barcodes on mobile devices is not sending the correct value
  • AssetCloud and InventoryCloud: How to gather log files
  • AssetCloud On-Premise & InventoryCloud On-Premise: Windows 11 Compatibility note regarding NVMe SSD drives
View 175 articles

Hardware (393)


  • InventoryControl - Loading the InventoryControl mobile database to an expanded memory card.
  • WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
  • WWS450: Scanning vaccine bottle and other medical barcodes (includes WWS450H)
  • 600 Thermal Printer: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
  • How does advanced data formatting work with the WWS800 & WWS850?
View 393 articles

Software (304)


  • MobileAsset v6: Script to create database backups outside of the program
  • When printing from the List screen, it gives an error "Settings to access printer '<name>' are not valid."
  • QuickStore - How can I print out item labels using Labeler
  • BarcodeMaker: Office applications crash either on load or on closing when the BarcodeMaker toolbar is active.
  • All Products: How to check which ports are in use
View 304 articles

Discontinued Products (597)


  • MobileAsset: Error: The maximum number of registrations has already been reached.
  • Labeler/MobileAsset v7: ERROR [42S02][Microsoft][SQL Native Client][SQL Server]Invalid object name ‘vLabelerAsset<labeltype>’ when editing/refreshing data
  • Multiple Products: SSL Provider, error 0 The message received was unexpected or badly formatted
  • InventoryControl/MobileAsset: Cannot connect with service, even though it appears to be started
  • MobileAsset v7: Legacy Setup for mobile devices
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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