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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Jul
    1

    July 4th Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the 4th of July Holiday Wasp Support will be closed July 4th and 5th. Wasp Support will return and respond to tickets on Wednesday, July 6th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (1)


  • Getting Started with InventoryCloud
View 1 article

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (143)


  • QuickStore: How to define 3 diffrent types of VAT (UK Value Added Tax)
  • Manually installing SQL Server 2008 R2 or 2012 Express
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • Mobile device feature comparison chart
  • Multiple products: Will the mobile device app work when not connected to a wifi network?
View 143 articles

Cloud (125)


  • AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
  • Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
  • AssetCloud OnPrem/InventoryCloud OnPrem: Can it be installed on a Domain Controller?
  • AssetCloud and InventoryCloud: How to gather log files
  • AssetCloud On-Premise & InventoryCloud On-Premise: Windows 11 Compatibility note regarding NVMe SSD drives
View 125 articles

Hardware (389)


  • Are the scanners compatible with Windows XP?
  • WCS3900 - How do I stop my WCS3900 or WCS3905 scanner from pressing "Enter" after every scan?
  • Old Bluetooth adapter on Windows XP produces Add New Device Wizard
  • W600 and W300 driver DT/TT
  • How does advanced data formatting work with the WWS800 & WWS850?
View 389 articles

Software (420)


  • InventoryControl - How do I get started using InventoryControl
  • Windows Security Message: Data execution protection error in Windows Vista
  • QuickStore - How do I connect my Wasp WPL-305 printer with USB so I can print
  • Printing Labels from CountIt
  • WaspTime: How to backup, move and restore the database and service to a new machine
View 420 articles

Discontinued Products (522)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • ActiveX and DLL - Error: "You don't have the license required to use this ActiveX control" when making a control with Font Control in Access XP with non-English language settings
  • Fontware - How to add a barcode to my mail merge document (from Excel to Word)
  • Fontware - Upgrade to Access 2003
  • MobileAsset v7: Cannot Upload or Sync Device after Changing Password in MA on the PC
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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