The Wasp US office will be closed Monday, September 2 for the Labor Day holiday.
We will resume business as usual on Tuesday, September 3.
News
This issue has been resolved. We apologize for any issues or inconvenience experienced. Processes have been implemented to prevent future email support issues.
"Wasp Support is currently experiencing issues receiving email responses to support tickets. Our I.T. department is working to resolve the issue as soon as possible. If you've sent email to the support team and you haven't received a reply, or if you wish to submit a new support request, please submit your reply or request through our support site customer portal at support.waspbarcode.com."
Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1
Effective April 1, 2024, Wasp Barcode Technologies will no longer support Windows mobile/CE devices using TLS 1.0 or 1.1. Microsoft ended support for TLS 1.0 and 1.1 due to security risks. Any Windows mobile device using TLS 1.0 or 1.1 will no longer function with Wasp AssetCloud, InventoryCloud and PackageTracker. This includes our DT60, DT90, DT92, and HC1. Please contact us to discuss Android devices (DR6 and WTD950) we offer that are compatible with our software.
If you use Wasp’s APIs for integrations with AssetCloud or InventoryCloud and you are using TLS 1.0 or 1.1, please be advised that you may encounter compatibility issues.
866.547.9277 opt. 2
October 21 2023
On Saturday, October 21st at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time. In addition to bug fixes, you will find the following new features:
If you experience any issues, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket. |
If you would like to report any issues Click Here to submit a support ticket.
February 4 2023
On Saturday, February 4, 2023, at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.
Below is a list of improvements you will find in InventoryCloud after the release.
- New e-commerce integration for Shopify. Connect your Shopify account to InventoryCloud and bring your orders from Shopify into InventoryCloud as pick orders. If you are interested in this integration, please contact your sales representative. We plan to integrate with additional e-commerce platforms over the next year and we would like to know which platforms you are the most interested in. Please complete this brief survey to share your thoughts – we appreciate your feedback!
- A new site tab on each item that allows you to set up minimum/maximum stock levels at the site level. Notifications can be set up to alert when a site falls below minimum stock level. The low stock grid will also show items below minimum stock level for the site.
- Ability to save a partially built assembly.
- Ability to disassemble an assembly. This works off the build order, so it will not work with assemblies built with the auto-build feature. When a disassemble is performed, the individual items will go back to the location they came from, unless the item is designated to be scrapped on disassemble.
- New API calls for vendors including create new, update, search and delete.
- New API calls for manufacturers including create and edit manufacturers. For more information on our available APIs, please visit https://marcic.waspinventorycloud.com/help/api
On Saturday, February 4, 2023, at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our AssetCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time. Below is a list of improvements you will find in AssetCloud after the release.
|
If you would like to report any issues Click Here to submit a support ticket.
July 16 2022
On Saturday, July 16 at 9:00 p.m. CDT, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance around this time. After the update, if you experience any issues or have questions, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket. Improvements you will find in InventoryCloud after the release, include:
*Your screens may look slightly different depending on what device you use.
Announcement: Microsoft has retired Internet Explorer. As a result, after our next update we will no longer support it with this product. |
On Saturday, July 16 at 9:00 p.m. CDT, Wasp Barcode Technologies will roll out improvements to our AssetCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance around this time. After the update, if you experience any issues or have questions, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket. Improvements you will find in AssetCloud after the release, include:
Recent user interface (UI) changes to the mobile app. If you have updated your mobile app lately you might notice some UI changes. The app now includes more details on the search page. You can see an asset image (if “show photos” is enabled in the app settings), where the asset is located, and details such as if the asset is checked out and to whom. To find the new search UI, go to the upper right of the main page and select the magnifying glass. The search page allows you to choose different search criteria, such as serial number, asset type, description, site, location or assignee. If you click on an individual asset, it will pull up a newly-designed asset details page to see more information about the asset. To perform a transaction on the selected asset, click the three dots in the upper right and choose which transaction you need to perform. *Your screens may look slightly different depending on what device you use.
Announcement: Microsoft has retired Internet Explorer. As a result, after our next update we will no longer support it with this product. |
If you would like to report any issues Click Here to submit a support ticket.
February 5 2022
On Saturday, February 5th at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.
Below is a list of improvements you will find in InventoryCloud after the release.
- Customizable setting for log off time due to inactivity
- Password expiration setting
- Password expiration reminder setting
- Password helper when creating a new password, based on your tenant’s password requirements
- Set specific timeframe (in days) to resend reminder emails for notifications
- API callouts for transactions
- Offline banner on the mobile app to notify user when using the mobile app offline
- Customize email subject lines for scheduled reports
If you would like to report any issues Click Here to submit a support ticket.
Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?
No. These products use Microsoft's IIS web server, not Apache.
DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS
To disinfect scanner/device surfaces, Wasp Barcode Technologies recommends using one of the two following solutions:
•Isopropyl Alcohol (70% solution at a minimum)
•Household Bleach (5-6% sodium hypochlorite) - ½ cup bleach diluted in 1 gallon of water
Both options are recommended by the CDC as effective disinfecting solutions. Cleaning procedure is detailed below.
For more generalized information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html
Use a clean paper towel dampened with one of the above solutions to clean and disinfect scan window, display, and exterior surfaces.
CAUTION
DO NOT use abrasive cleaning agents or abrasive pads to clean this product. Harsh chemicals, disinfectants, and cleansers can cause damage which will adversely affect scanning and weighing performance. Do not apply bleach solution to any metal including contacts.
Mar
16
Dear Wasp Support Customers,
We would like to give you an updated and clear picture of the current situation at Wasp Barcode Technologies (“Wasp”) during this period where everyday news and media insist on the impact of COVID-19 on several companies.
This global emergency has had a limited impact on our activities. At present time, there has been no closure or suspension of the production of our devices and software, ensuring our customers continuity in the deliveries of products and supplies.
Wasp is keeping in close contact with all of our vendors to minimize the impact of the virus on our supply chain. While we have identified a few components in some of our products that have been affected, at this time we have adequate stock and do not expect any impact.
We will continue to monitor the situation and will provide you with any updates that could affect our operations.
We are also working through various contingency plans related to potential business-impacting situations related to the pandemic, but it is our goal to continue to provide you uninterrupted service regardless of the scenario.
However, we do recognize certain situations may cause that goal to be unattainable, in which case we will notify you immediately of any expected impact to our business and yours.
To anyone impacted by COVID-19, we wish you a quick recovery and extend our gratitude to all healthcare professionals and volunteers assisting those in need.
Feb
27
Wasp Support website and ticketing system. The site will includes great resources with additional enhanced features, such as an improved search engine.
If you have issues logging into the support site click the 'Need a password reminder?' link at the bottom of the Login screen. This will give you the opportunity to reset your password.
In some cases we may have to recreate your account as a new account. You can recreate the account yourself by clicking the Register button or you're welcome to give us a call at 866.547.9277 option 3 to have a Wasp Support Agent assist you.
Be assured that all 'Open' or 'In Progress' support tickets from our current ticketing system will still be accessible and worked to completion by our support staff.
We appreciate your patience and look forward to assisting you in the future.
Wasp Barcode Technologies in the U.S. is closing early at 3pm Central US time Friday, September 4, reopening at 8am on Tuesday, September 8.
These problems occur using Labeler v7, and when printing labels from InventoryControl v7 and MobileAsset v7 (which install and use Labeler v7).
Symptoms
- OS: Windows 10 or Windows 8.1
- Printing from Labeler to a WPL305, the label is fed, but is blank, or the printed image is less than half the expected size. A printed image might be unexpectedly rotated 90 degrees.
- Printing from Labeler to a WPL612 or WPL610, the above problem may occur, or there may be no response from Windows or the printer when the print job is sent; no print job appears in the print queue.
- Printing from Labeler to other types of printers, such as laser printers, PDF, and Microsoft XPS Document Writer, appears to unaffected. Printing from other applications to the label printer appears to be unaffected.
Cause
There is an incompatibility among Labeler, label printers, and Microsoft .NET v4.6 on Windows 10 and Windows 8.1. (When using Windows 7, label printing from Labeler appears to be unaffected by .NET v4.6.)
Discussion
Windows 10 comes with .NET v4.6 built in (and is not downgradeable).
Windows 8.1 comes with .NET v4.5.1 built in. The problem occurs when .NET v4.6 is installed.
Workaround
Windows 10: Refer to this new article: http://support.waspbarcode.com/index.php?/Knowledgebase/Article/View/1267/49/labeler-v7-and-windows-10
Windows 8.1: Use the .NET Framework Cleanup Tool from Microsoft to return to .NET v4.5.1, then update to v4.5.2 (since there are problems with v4.5.1). If possible, disable the automatic update to .NET v4.6 in Windows Update. The PC will most likely need to be rebooted one or more times during this process.
Cleanup Tool Discussion Link:
Cleanup Tool Download link (click the "Download" link at the upper left to save just the desired file):
.NET v4.5.2 Download link:
Updates
When Wasp releases a fix for Labeler, or Microsoft releases a .NET update that does not cause this problem, this article will be updated.
WaspTime allows you to apply Daylight Savings Time to all timecards in your system.
If Time Sync Setup is set to automatically synchronize the time clock, and synchronization was performed over the weekend, there is no need to apply daylight savings time for employees that were clocked in at the time the clock was synced.
For more details and other relevant info click the link below:
The Process Holidays screen allows you to apply Holiday hours to the timecard data of Employees in All or Selected Departments or Groups.
This allows you to, for instance, apply holiday pay for Labor Day to all employees at once.
Click the link below to view a helpful Knowledge Base article for processing holidays in WaspTime.
Processing Holidays for WaspTime
Aug
26
This video series covers the topics listed below
| What are Assets and Asset Types? | How can I maintain my Assets? |
| What are Depreciation Classes? | What are Contracts? |
| How do I check out Assets? | What is the Database Manager? |
| How do I transfer a checked-out Asset? | How to use the web module? |
| How to reserve assets? |
MobileAsset.EDU complete solutions include everything you need to account for the valuable assets used to run your educational institution – from software and IT assets, to furniture, media equipment, and much more.
Tracking your institution’s assets just got easier with the MobileAsset App; download from the App Store or Google Play and begin using your existing iPhone, iPad, or Android device.
MobileAsset.EDU Professional Features:
- Manage assets anywhere with existing iPhones, iPads, and Android devices
- Sync mobile device data anywhere with a network or cellular connection
- Email alerts of past-due maintenance, overdue checked-out items, and expired contracts
- Track software licenses are owned by your institution and how many are currently available
- View 61 powerful management reports, including: transaction and audit history, check-out reports, and maintenance records
What customers are saying
| Miami Public Schools Case Study  |
May
12
WLS9600 Corded Laser Barcode Scanner
|
|
The WLS9600 laser barcode scanner features a laser scan engine for rapid and error-free data entry. Easily read all common one-dimensional (1D) barcodes, including damaged symbols or stacked RSS barcodes. |
WDI4600 Corded 2D Barcode Scanner
|
|
Rapidly read 1D and 2D barcodes including QR codes with the Wasp WDI4600 2D barcode scanner. The WDI4600 streamlines data entry, allowing you to instantly add barcode data to spreadsheets, word documents, and databases. |
DT90 Mobile Computer
|
|
The DT90 features the best ergonomics on the market paired with the most comfortable and durable pistol grip in the industry. With its 38-key functional keypad, the DT90 is the premier solution for applications in retail, warehouse, and logistics environments. |
What does this end of support mean?
As of April 16, 2014 there will be no more updates, patches or technical support for InventoryControl v6. We encourage our customers to update to the current version InventoryControl v7. Customers updating to version 7 will benefit from an enhanced security module, the ability to mass update customers/ items and WaspLabeler v7.
How do I update to InventoryControl v7?
Visit our InventoryControl v7 web page http://www.waspbarcode.com/inventory-control/whats-new or speak with a sales agent in our customer service department to get upgrade pricing and information about remote assisted install services (optional).
Which edition of InventoryControl is right for me?
The new Inventory Control v7 is available in 3 editions: Standard, RF Professional, and RF Enterprise. Update to the edition that best suits your business, and start enjoying the exciting new features available in Inventory Control v7. Comparison Chart
The scheduled Sunset Date for InventoryControl version 6 April 16, 2014. After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support.
There is still time get current with InventoryControl 7. Staying current includes access to the latest program features and most recent patches. The costs for our loyal customers are a fraction of the original investment.
Upgrade Chart
| Description | Cost to upgrade |
| Upgrade Inventory Control Std. to ICv7 Std. |
$195.00
|
| Upgrade Inventory Control Pro. to ICv7 RF Pro. |
$695.00
|
| Upgrade Inventory Control Ent. to ICv7 RF Ent. |
$995.00
|
Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers. Sunset Policy
Upgrade Inventory Control Ent. to ICv7 RF Ent.
Inventory Control V6 has a scheduled Sunset Date of April 16, 2014. After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support.
Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers. Sunset Policy
Contact your Wasp Sales agent for more information about the benefits of upgrading to InventoryControl version 7.
866.547.9277
In WaspTime 7 you can use the Time Sync Setup feature to automatically synchronize your time clock with the server's time over the weekend (after the time change.) You also have the option to manually apply Daylight Savings Time to all timecards in WaspTime.
Whichever method you chose, you can be certain the correct time is displayed in your employee's timecards.
Refer to the following Knowledge Base articles for instructions on each method:
Be sure the time on your Wasptime clock matches the time on the server with Time Sync Setup
Here are a few tips that you might find helpful when searching the Wasp Knowledge Base
1. Keep it simple. One or two word search terms will return more results.
Example: restore blank Notice results for restoring a blank database.
Add more words to fine-tune your results.
2. Use quotation marks to search an exact phrase.
Examples: "wpl driver" or "delete employee"
Keep in mind, using quotes may exclude relevant search results.
3. Try the minus sign "-" before words that you wish to omit from the search listing.
Example: restore -blank Notice, unlike the results in Tip 1 the occurrence of blank is not included in most results.
Another method would be to use Google's "site:" feature. With Google's "site:" feature, not only will your search criteria return results found in article titles but the listings will also include occurrences found in attached documents. This can be useful to research all relevant content for your search.
1. Go to google.com and enter site:support.waspbarcode.com in the search field or click the following link:
Google Search
2. Next, simply add a space after the site:support.waspbarcode.com and enter your search criteria.
Example: site:support.waspbarcode.com restore
After the search is executed, notice the results listed below. Steps 1-3 for the Wasp Knowledge Base can be used with Google as well.
Not familiar with servers, networking, or installing software? Let Wasp's trained technical professionals guide you through a web-based installation.
Reliable onsite internet availability is required. In some cases, the user's IT professional may be required for security concerns.
- Ensures proper installation of software.
- Reduces installation intervals
- Saves money on IT resources.
- Frees IT personnel to concentrate on other mission critical applications.
- Allows for immediate product functionality.
Contact your Wasp Sales agent for details.
Telephone
866-547-9277
Processing holiday pay does not have to be difficult or stressful. Once your company holiday settings are defined, WaspTime allows you to apply Holiday hours to the timecard data of Employees in All or Selected Departments or Groups.
5 simple steps Click Here.
October 2013 the update for Windows 8.1 was released.
Updating from Windows 8 to Windows 8.1 can leave your hardware inoperable, but reinstalling the drivers for your Wasp Hardware will get you back up and running.
Having this issue? Click Here.
Nov
21
The new and improved WaspTime 7 is now available.
WaspTime 7 includes new features like payroll exporting for salaried employees plus report filtering for employees, managers, departments, and now groups. The Pro and Enterprise editions of WaspTime 7 now gives you the ability to schedule a report to automatically print/email to designated users when it’s scheduled.
WaspTime 7 adds an improved clock utility that allows users to setup and manage users in multi-clock environments from a single PC.
As of October 16, 2013, WaspTime 6 has been retired and is no longer supported.
For more information on upgrading to WaspTime 7 contact our sales department by Live Chat, email or give us a call.
866.547.9277
sales@waspbarcode.com
May
30
Welcome to the new support ticketing system. Please enjoy all the new feature like: Fast KB search, Auto Suggest KB articles in ticket, News and many others.