Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- Where can I find printed documentation for Wasp products?
- Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
- Wasp-branded Android mobile devices: clearing app cache
- Product Certifications, statements, MSDS, etc.
- Windows 11 will not connect to SQL 2005 on Windows Server 2003
Cloud (176)
- AssetCloud Training Resources
- Cloud reports: How to create a Relation
- Cloud On-Premise: RabbitMQ component uninstall & reinstall procedure
- AssetCloud & InventoryCloud: How can we import the attachments from MobileAsset/InventoryControl?
- AssetCloud & InventoryCloud report design: Reduce size of (shrink) report band objects
Hardware (394)
- Scanner is decoding a plus sign between characters in Code 39 barcodes
- Do Wasp's WPL printers support ZPL or EPL commands?
- The scanner isn't working on my Windows Mobile / CE device.
- WDT2200 - I have loaded Mobile Inventory on the 2200, but cannot start the program.
- WWS800 & WWS850 Freedom scanner: How to eliminate the "leading 0" on UPC scans.
Software (305)
- I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
- QuickStore - Repeated data corruption after recovering damaged data files
- QuickStore - How to install the network edition.
- BarcodeMaker: How to set up a mail merge in Office 2003
- WaspTime: Explanation of Group scheduling options
Discontinued Products (597)
- Reports fail to open on a machine with no C: drive
- Multiple Products: When attempting to open reports, they prompt for a login, often with WaspReader entered as the login ID
- MobileAsset v7: Active Directory integration is not working on PC client
- MobileAsset v7.1 Terminology: Alerts, Email, Reminders, Lead Time, Maintenance, Check Out
- MobileAsset: Why do I have to enter more than 100% for the Custom Depreciation?