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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (12)


  • Getting Started with InventoryCloud
  • Importing Into the InventoryCloud Database
  • PreciseTime: Adding a Filter for Employee to Reports
  • AssetCloud & InventoryCloud: API FAQ
  • WDI4700: enable reading USA Driver's License
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • What is Codabar
  • Glossary - UCC
  • What does "Wasp" stand for?
  • Power Supply specifications for multiple products
  • Multiple products: Will the mobile device app work when not connected to a wifi network?
View 112 articles

Cloud (175)


  • Package Tracker User Manual
  • AssetCloud: View Assets list and most reports no longer show Purchase information
  • AssetCloud: How do I make the Asset Tag labels fit on 2" x 0.75" labels?
  • AssetCloud Android app: login screen fields are not editable
  • AssetCloud & InventoryCloud: Attempting to delete one or more sites, there is a red message "All site could not be deleted"
View 175 articles

Hardware (392)


  • When I scan a barcode using my Laser scanner, no data is transmitted to my application and my mouse pointer moves around the screen.
  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • WMR1200 - Error: Not decoding properly. I'm seeing lots of unprintable ASCII characters when I swipe a card
  • How to update WPL305E firmware
  • BC100 RF200 HD300 User Manual
View 392 articles

Software (304)


  • WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?
  • InventoryControl - How to run version 6 enterprise database upgrade scripts
  • SQL logs for troubleshooting SQL install or startup errors.
  • MobileAsset v7.1 Terminology: Alerts, Email, Reminders, Lead Time, Maintenance, Check Out
  • Demo reset utility error: Failed to open Demo GUID key in the registry
View 304 articles

Discontinued Products (597)


  • InventoryControl: On the Adjust screen, how do the By Counts and By Difference options work?
  • MobileAsset v7: Using the Database Installer to generate scripts for new database, or upgrade a database
  • MobileAsset v7: during full sync, Windows mobile device gets "error creating snapshot"
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • MobileAsset v7: Not able to display the lists of Customers, Employees, Manufacturers, or Suppliers
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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