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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (10)

PackageTracker: Working with attached pictures in the Android app
Timeclocks (2023): configure Wifi password via file on USB drive
Microsoft products End of Life pertaining to Wasp Tech Support
Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
Importing Into the InventoryCloud Database

View 10 articles

AssetCloud Getting Started (3)

Getting Started with AssetCloud
RFID Troubleshooting and Setup
AssetCloud report customization: Add Grand Total to Asset by Asset Type Report

View 3 articles

FAQs (112)

Multiple products: Only 1000 objects show in the list, but there are more in the database
InventoryControl v7: What is the Wasp Inventory Windows Service?
Wasp WPL Label Printer Installation & Troubleshooting
AssetCloud & InventoryCloud (web and On-Premise): large number of custom fields causes labels or reports to time out
AssetCloud 2-hour Online Training

View 112 articles

Cloud (173)

InventoryCloud: how to add fields such as Site and Location to the Inventory labels
Cloud On-Premise installation: PowerShell permission configuration
Asset/Inventory Cloud OnPremise: I can only apply transactions to 50 records at once
Cloud On-Premise: Can Single Sign-On (SSO) be used to authenticate users if no SMTP server is available? Yes
AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode

View 173 articles

Hardware (390)

Windows Mobile Device Center (and ActiveSync for Windows XP) download links
WPL printers: Scan-to-Print: scan a barcode to print a label with that barcode
WPL406: label feed problems, grinding noise, print quality problems (print head not latched)
WWS450 Pairing to the Cradle or Base
Thermal Receipt Printers: Printer Driver (v4.51)

View 390 articles

Software (304)

How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
Reports fail to open on a machine with no C: drive
Labeler - How To - I need to enter my data right before I print each label.
My Dymo Labelwriter 330 will not print more than one label at a time.
Labeler v7: I only want to show the date, but the time also appears

View 304 articles

Discontinued Products (597)

WaspTime: Certain reports show totals for the pay period rather than the date range specified by the user
InventoryControl: I've edited the labels that are printed from and now the printed label is blank
InventoryControl: We have created Locations, but they do not show up on List > Locations
InventoryControl v7: Audit transactions from batch mobile device have error: Transaction date is before the last Audit date
InventoryControl v7 - Customer History report is showing all transactions, instead of only those for customers

View 597 articles

Software Updates & Patches (8)

InventoryControl v6 Updates & Patches
WaspLabeler v7 Updates & Patches
WaspLabeler v6 Updates & Patches
WaspLabeler db Tracker Updates & Patches
Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery

View 8 articles

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