Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- What is Data Matrix
- MobileAsset: Depreciation methods and process
- WMDC-Helper.exe for Windows 10 (by Juniper Systems)
- Windows Mobile Device Center: Manually Setting Compatibility and Service Settings on Windows 10
- Wasp Cloud products: SSO setup with Entra ID (formerly Azure AD) SAML: Required fields, XML file, and other info
Cloud (176)
- InventoryCloud & AssetCloud: When designing Labels, the Preview tab gives an error or is blank
- AssetCloud/InventoryCloud: Error downloading configuration file for Windows Mobile devices
- InventoryCloud - AutoBuild says "This sub Item does not have enough quantity to fulfill request"
- InventoryCloud Training Resources
- Cloud On-Premise: System requirements/compatbility addendum
Hardware (394)
- WPL305 - What is the minimum size label I can print with the W305?
- Barcode printed on a colored background that will not scan.
- 5000 Cash Drawer: How to: I am installing the cash drawer in Epson's OPOS and need to know the default settings.
- Printing a label with an image takes a very long time
- POS Hardware Setup Manuals
Software (305)
- InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database
- Creating ODBC connections in 64-bit versions of Windows
- QuickStore: How to select a specific price when doing a sale when creating different retail prices
- QuickStore - How to back up database
- Alternative email server to use if email alerts are not passing through your server
Discontinued Products (597)
- MobileAsset Web Module: Using SSL
- MobileAsset v7: "Failed to check download files size" error on mobile device screen while installing
- SQL 2008 R2 or SQL 2012 Express fails to install - Windows user is same as PC name
- MobileAsset v7.1: client quits immediately, log: Unable to load DLL 'WaspAct.dll'
- MobileAsset v7: Windows Mobile/CE device gives "Error validating device name"