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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (12)


  • Getting Started with InventoryCloud
  • Importing Into the InventoryCloud Database
  • PreciseTime: Adding a Filter for Employee to Reports
  • AssetCloud & InventoryCloud: API FAQ
  • WDI4700: enable reading USA Driver's License
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • What does "Wasp" stand for?
  • Power Supply specifications for multiple products
  • Multiple products: Will the mobile device app work when not connected to a wifi network?
  • Wasp SMTP and Office 365
  • DMARC compliance
View 112 articles

Cloud (175)


  • InventoryCloud: Installing to WDT92 via data cable (connected to PC)
  • Cloud On-Premise installation: IIS Settings Prerequisites
  • Cloud On-Premise: Adding additional users
  • AssetCloud/InventoryCloud: API requests recieve a 429 Too Many Requests response
  • HTTP Error 429 when using API calls
View 175 articles

Hardware (393)


  • Printer driver and calibration steps for most Wasp Printers
  • I need to perform an Alt, Ctrl, and/or Shift function as a prefix or suffix for my Wasp Scanner. I have a Wandreader, CCDLR, 8900, 8905, 3900, 3905, 500, 2900 or 2905 Wasp scanner.
  • Installing Wasp Bluetooth scanners on XP SP3
  • Printer Programming Manuals: WPL, ZPL, EPL
  • I have a barcode printed on a colored background that will not scan.
View 393 articles

Software (304)


  • InventoryControl - How do I get started using InventoryControl
  • Windows Security Message: Data execution protection error in Windows Vista
  • QuickStore - How do I connect my Wasp WPL-305 printer with USB so I can print
  • Printing Labels from CountIt
  • WaspTime: How to backup, move and restore the database and service to a new machine
View 304 articles

Discontinued Products (597)


  • MobileAsset v5: Enterprise database upgrade scripts
  • QuickStore - With multiple workstations performance is slower than expected with networked users
  • 300 Thermal Label Printer : Installation : Can the W-300 be connected using a Serial Port instead of the Parallel Port?
  • Quickstore POS Hardware setup guide
  • QuickStore: Lanes show the correct data directory, but see different data than the server
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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