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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (13)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud/AssetCloud - Filters no longer default to "Contains"
  • QuickBooks - Application with Revoked Certificate
  • PackageTracker: Working with attached pictures in the Android app
View 13 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • What is Thermal Transfer
  • Multiple programs: SQL database response is slow
  • Mobile device feature comparison chart
  • AssetCloud & InventoryCloud: data encryption
  • Wasp Cloud products: SSO setup with Okta SAML: Required fields, XML file, and other info
View 112 articles

Cloud (176)


  • InventoryCloud: Why do FIFO and LIFO items show Average Cost?
  • Cloud On-Premise: mobile device connection troubleshooting
  • AssetCloud/InventoryCloud: How can I add a digital signature to a PDF export in Report Designer?
  • Cloud On-Premise: red errors in PowerShell during RabbitMQ installation - "no valid module file was found in any module directory"
  • Zapier integration with Wasp's Cloud products
View 176 articles

Hardware (394)


  • WPL305 - What is the maximum size of a label I can print on the W305?
  • Enable Telepen symbology barcodes on WCS3900, WLR8900, WLR8950 scanners
  • 5000 Cash Drawer: Batch file to open cash drawer
  • Unable to calibrate labels longer than 10 inches with WPL610
  • WRP8055 Thermal Printer - I'm looking for code that will allow my homebrew POS application to communicate with the Wasp Receipt Printer.
View 394 articles

Software (304)


  • General - How do I add a new paper size to the list of page sizes in Windows?
  • QuickStore: Creating/Receiving a purchase order for a different store
  • BarcodeMaker: Error: BarcodeMaker detected a required component that is not properly registered with Microsoft Excel.
  • QuickStore - Why can't I create new items at the second store in QuickStore Enterprise?
  • WaspTime: Not able to communicate with the ESI system
View 304 articles

Discontinued Products (597)


  • MobileAsset: How to backup, move and restore the database to a new server
  • Importing Into the MobileAsset v7 Database
  • Mobile Asset v7: Picture of asset taken on mobile device doesn't show on the PC's Picture tab
  • Multiple products: Opening a report gives Crystal Reports Viewer error: Page Header plus Page Footer is too large for the page
  • MobileAsset v7: mobile device connection troubleshooting
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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