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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (1)


  • Getting Started with InventoryCloud
View 1 article

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (143)


  • Labeler - How to - My label is showing 1234.0000, but I just want to see 1234. How do I fix this? The data is coming from an external data source.
  • remote
  • AssetCloud FAQ's
  • Windows 10 (v1709), 1803 and 1090: Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
  • InventoryControl v7: Receiving Purchase Order of item with multiple Order Units using Wifi (RF) app results in wrong order unit being received
View 143 articles

Cloud (124)


  • InventoryCloud: Installing to WDT92 via data cable (connected to PC)
  • Cloud On-Premise installation: IIS Settings Prerequisites
  • InventoryCloud: The Disassemble feature is not yet implemented
  • Cloud On-Premise: After the server machine restarts, we get Page Unavailable when trying to log in.
  • AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode
View 124 articles

Hardware (389)


  • InventoryControl - Loading the InventoryControl mobile database to an expanded memory card.
  • WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
  • WWS450: Scanning vaccine bottle and other medical barcodes (includes WWS450H)
  • 600 Thermal Printer: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
  • WDT2200: How to set a program (e.g. created in AppGen) to start automatically when the scanner is powered on
View 389 articles

Software (420)


  • How do I get Windows to show the file extensions of all files?
  • "Application Level Exception This operation is only supported on Windows 2000 SP3 or later operating systems." when trying to run in Windows XP or newer
  • QuickStore - How to have notes appear on an invoice
  • CountIt: Labels printed on a thermal label printer are not sized properly
  • WaspTime : Failed to connect to the Time Server
View 420 articles

Discontinued Products (522)


  • MobileAsset: Database Server's machine name has changed, now Mobile Asset will not open
  • ActiveX and DLL - When I run my VB6 ActiveX DLL (using Wasp DLL v5.2) under COM+ to generate PCL5 print files I get extra data inserted. My suspicion is some support code is reading from the same m
  • Fontware - How to write an Excel macro to automate the creation of serial number barcodes without requiring the user to select the barcode font
  • Fontware - How To include a carriage return in a barcode in Microsoft Access?
  • MobileAsset v7: Mobile App Installer Fails to Download CAB Files
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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