Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- Windows Mobile Device Center (WMDC): network ports needed for operation
- Microsoft .NET Framework Repair and Uninstall/Reinstall Procedures
- Cloud Versions: AssetCloud, InventoryCloud, PackageTracker, PreciseTime, apps, web
- AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No
- Report Vulnerabilities
Cloud (175)
- InventoryCloud Report editing example: Add a grand total to the Inventory Cost Report
- Cloud On-Premise: after installation, credential fields are at the left, no logo
- InventoryCloud: Scanning Item Number barcodes on mobile devices is not sending the correct value
- AssetCloud and InventoryCloud: How to gather log files
- AssetCloud On-Premise & InventoryCloud On-Premise: Windows 11 Compatibility note regarding NVMe SSD drives
Hardware (393)
- Scanner is decoding a plus sign between characters in Code 39 barcodes
- Do Wasp's WPL printers support ZPL or EPL commands?
- The scanner isn't working on my Windows Mobile / CE device.
- WDT2200 - I have loaded Mobile Inventory on the 2200, but cannot start the program.
- WWS800 & WWS850 Freedom scanner: How to eliminate the "leading 0" on UPC scans.
Software (304)
- I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
- QuickStore - Repeated data corruption after recovering damaged data files
- QuickStore - How to install the network edition.
- BarcodeMaker: How to set up a mail merge in Office 2003
- WaspTime: Explanation of Group scheduling options
Discontinued Products (597)
- I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
- MobileAsset: Web Module Toolbar buttons appear as broken picture icons
- MobileAsset installer: Error 0 running command setup.exe
- SQL Server 2008 R2 Express installation fails with "LandingPage" error
- MobileAsset v7: attempting to print asset tags gives error "object reference is not set to instance of an object"