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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (139)

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• WaspTime : Error in TCP control message when starting WaspTime
• Excel and CSV files: leading zeroes trimmed, numbers appear in exponential notation
• Windows Mobile/CE Devices: thorough driver removal from Device Manager
• Windows 10 Bluetooth pairing problems
• AssetCloud & InventoryCloud: Migrating data from MobileAsset v7 or InventoryControl v7

View 139 articles

Cloud (116)

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• AssetCloud: Tips for printing asset tag labels
• AssetCloud & InventoryCloud: filtering reports (including scheduled reports)
• Cloud On-Premise: Adding an additional binding to an IIS site
• Cloud On-Premise: How to backup and restore the database
• LDS Extraction Tool error: Extraction failed

View 116 articles

Hardware (383)

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• WPL305 - How do you change the WPL 305 printer's settings when switching from direct thermal to thermal transfer ( DT / TT ) or vice-versa?
• WCS3900 - How can I silence my WCS3900 or WCS3905 Scanner so that I don't hear a beep?
• Bluetooth HID scanners that detect but then cannot connect
• WPL606 - How to Load Labels in Peeler on the WPL606
• I have a barcode printed on a colored background that will not scan.

View 383 articles

Software (419)

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• InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database
• Creating ODBC connections in 64-bit versions of Windows
• QuickStore: How to select a specific price when doing a sale when creating different retail prices
• QuickStore - How to back up database
• Alternative email server to use if email alerts are not passing through your server

View 419 articles

Discontinued Products (523)

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• MobileAsset Web: Enabling Windows Active Directory authentication
• BarcodeFactory - Error: missing Wasp / Barcode Factory OCX file, when opening Access database after installing or uninstalling BarcodeFactory
• I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
• Fontware - Code 39 barcode in frequently-changed Access report does not change when data changes
• MobileAsset v7: "Failed to check download files size" error on mobile device screen while installing

View 523 articles

Software Updates & Patches (9)

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• InventoryControl v7 Updates & Patches
• MobileAsset v7 Updates & Patches
• CountIt v2 Updates & Patches
• WaspTime v6 Updates & Patches
• Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery

View 9 articles