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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud/AssetCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (2)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
View 2 articles

FAQs (149)


  • WaspTime : Error in TCP control message when starting WaspTime
  • Windows Server 2012: Enabling .NET 3.5.1 and/or ASP.NET
  • InventoryControl v7: What is the Wasp Inventory Windows Service?
  • PackageTracker: Mobile device requirements
  • InventoryControl: How to Restore the Database from MDF and LDF Files
View 149 articles

Cloud (145)


  • AssetCloud & InventoryCloud: filtering reports (including scheduled reports)
  • Cloud On-Premise: Adding an additional binding to an IIS site
  • Cloud On-Premise: How to backup and restore the database
  • Labeler v7 - How To - Data Source connection to Cloud On-Prem
  • AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
View 145 articles

Hardware (398)


  • WPL305 - How do you change the WPL 305 printer's settings when switching from direct thermal to thermal transfer ( DT / TT ) or vice-versa?
  • WCS3900 - How can I silence my WCS3900 or WCS3905 Scanner so that I don't hear a beep?
  • Bluetooth HID scanners that detect but then cannot connect
  • WPL606 - How to Load Labels in Peeler on the WPL606
  • I have a barcode printed on a colored background that will not scan.
View 398 articles

Software (421)


  • InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database
  • Creating ODBC connections in 64-bit versions of Windows
  • QuickStore: How to select a specific price when doing a sale when creating different retail prices
  • QuickStore - How to back up database
  • Alternative email server to use if email alerts are not passing through your server
View 421 articles

Discontinued Products (522)


  • MobileAsset Web: Enabling Windows Active Directory authentication
  • BarcodeFactory - Error: missing Wasp / Barcode Factory OCX file, when opening Access database after installing or uninstalling BarcodeFactory
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
  • Fontware - Code 39 barcode in frequently-changed Access report does not change when data changes
  • MobileAsset v7: "Failed to check download files size" error on mobile device screen while installing
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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