Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (143)
- Labeler - How to - My label is showing 1234.0000, but I just want to see 1234. How do I fix this? The data is coming from an external data source.
- remote
- AssetCloud FAQ's
- Windows 10 (v1709), 1803 and 1090: Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
- InventoryControl v7: Receiving Purchase Order of item with multiple Order Units using Wifi (RF) app results in wrong order unit being received
Cloud (124)
- InventoryCloud: Installing to WDT92 via data cable (connected to PC)
- Cloud On-Premise installation: IIS Settings Prerequisites
- InventoryCloud: The Disassemble feature is not yet implemented
- Cloud On-Premise: After the server machine restarts, we get Page Unavailable when trying to log in.
- AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode
Hardware (389)
- InventoryControl - Loading the InventoryControl mobile database to an expanded memory card.
- WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
- WWS450: Scanning vaccine bottle and other medical barcodes (includes WWS450H)
- 600 Thermal Printer: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
- WDT2200: How to set a program (e.g. created in AppGen) to start automatically when the scanner is powered on
Software (420)
- How do I get Windows to show the file extensions of all files?
- "Application Level Exception This operation is only supported on Windows 2000 SP3 or later operating systems." when trying to run in Windows XP or newer
- QuickStore - How to have notes appear on an invoice
- CountIt: Labels printed on a thermal label printer are not sized properly
- WaspTime : Failed to connect to the Time Server
Discontinued Products (522)
- MobileAsset: Database Server's machine name has changed, now Mobile Asset will not open
- ActiveX and DLL - When I run my VB6 ActiveX DLL (using Wasp DLL v5.2) under COM+ to generate PCL5 print files I get extra data inserted. My suspicion is some support code is reading from the same m
- Fontware - How to write an Excel macro to automate the creation of serial number barcodes without requiring the user to select the barcode font
- Fontware - How To include a carriage return in a barcode in Microsoft Access?
- MobileAsset v7: Mobile App Installer Fails to Download CAB Files