Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- Excel and CSV files: leading zeroes trimmed, numbers appear in exponential notation
- Windows Printer & Printing Subsystem problems
- Downloaded installer error: "This is not a valid win32 application" or "This app can't run on your PC"
- Cloud On-Premise: Do the products use TLS 1.0 and/or TLS 1.1? no
- AssetCloud & InventoryCloud On-Premise: "Page Unavailable" or "Server Error in '/' Application."
Cloud (171)
- AssetCloud & InventoryCloud: How to add a page number to a report
- Cloud On-Premise: IIS Settings to improve performance
- AssetCloud OnPrem/InventoryCloud OnPrem: Can it be installed on a Domain Controller?
- Cloud On-Premise: how to change port to use https
- AssetCloud & InventoryCloud: Improving receipt performance
Hardware (390)
- Scanner cable types and compatible scanner models
- Programming the WLS9600 to do nothing at the end of a scan
- Summit Client Utility: How to set up wireless, and choose from multiple SSIDs (wireless networks)
- MobileAsset v7: Mobile device gives error "failed to generate database file"
- WPL305: How do I set the printer to use Direct Thermal?
Software (304)
- Labeler - How To - Numeric and Alphabetic label - I'm trying to create a bar code with Numeric and Alphabetic characters that will also increment. For example, S0400181, S0400182, S0400183, etc.
- Labeler - Installation - Error -5009 : 0x80040111 on install: Receiving error (-5009 : 0x80040111) upon installation. 'Please make sure you have finished any previous setup and closed other applications' appears along with the
- Labeler v7: Error when connecting an external data source: The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine
- Labeler v7: printing from command prompt prints to unexpected size paper/label
- Labeler: What is Mil Size and how do I set it?
Discontinued Products (597)
- InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
- InventoryControl: How to backup, move and restore the database to a new server
- InventoryControl: QuoteWerks is unable to access the database
- InventoryControl: Mobile device in wireless mode gives error "Specified argument was out of the range of valid values"
- InventoryControl: Can it be configured to check for alerts multiple times per day?