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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (9)

InventoryCloud/AssetCloud - Filters no longer default to "Contains"
QuickBooks - Application with Revoked Certificate
PackageTracker: Working with attached pictures in the Android app
Timeclocks (2023): configure Wifi password via file on USB drive
Microsoft products End of Life pertaining to Wasp Tech Support

View 9 articles

AssetCloud Getting Started (3)

Getting Started with AssetCloud
RFID Troubleshooting and Setup
AssetCloud report customization: Add Grand Total to Asset by Asset Type Report

View 3 articles

FAQs (113)

All Products - Troubleshooting SQL connection errors
AssetCloud: Tips for printing asset tag labels
Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
Product Certifications, statements, MSDS, etc.
Windows 11 will not connect to SQL 2005 on Windows Server 2003

View 113 articles

Cloud (171)

AssetCloud & InventoryCloud: How can I add a Prompt at Print object to my labels?
AssetCloud Report editing example: Show the number of assets on the Assets by Location Report
AssetCloud/InventoryCloud OnPrem: After resetting the data, the left hand menu has no labels
Cloud On-Premise: Changing the server's host name
Where are the AssetCloud and InventoryCloud servers located?

View 171 articles

Hardware (390)

Software required for scanners to operate
WPL305 - The ribbon and labels were installed incorrectly. Now the printer head is all gummed up - I need to clean or replace the printer head.
WDT2200 - How can I enable Code 39 FULL ASCII symbology on the WDT2200?
600 Thermal Printer: How to: How do I set up the W-600 and Wasp Labeler using Windows 2000 or XP?
How do I make memory mode work on the WWS800 & WWS850?

View 390 articles

Software (304)

[deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
QuickStore - Description is cut off using 1.25" x 1" tags with a WPL205
QuickStore - I use the gift certificate payment option with the correct reference and the balance is assigned to a new gift certificate. Though I get 2 gift certificates in the list, there is no record of the first one's being debited
QuickStore - With multiple workstations performance is slower than expected with networked users
WaspTime : Time exported to Quickbooks does not appear.

View 304 articles

Discontinued Products (597)

MobileAsset Web Module: Using SSL
MobileAsset v7: "Failed to check download files size" error on mobile device screen while installing
SQL 2008 R2 or SQL 2012 Express fails to install - Windows user is same as PC name
MobileAsset v7.1: client quits immediately, log: Unable to load DLL 'WaspAct.dll'
MobileAsset v7: Windows Mobile/CE device gives "Error validating device name"

View 597 articles

Software Updates & Patches (8)

MobileAsset v7 Updates & Patches
CountIt v2 Updates & Patches
WaspTime v6 Updates & Patches
WaspLabeler v7 Updates & Patches
Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery

View 8 articles

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