Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- What is Direct Thermal
- USB-COM driver for some Wasp scanners
- Windows 10 Fix Summary for Windows Mobile Device Center issues (win10fix)
- AssetCloud & InventoryCloud: Migrating data from MobileAsset v7 or InventoryControl v7
- Wasp Cloud products: SSO setup with ADFS: Required fields, XML file, and other info
Cloud (175)
- AssetCloud & InventoryCloud: error when printing reports or labels "The stream is not a GZip file"
- Cloud On-Premise: After changing computer hostname, new user invitation emails are still pointing to the old PC name
- Cloud On-Premise: How to backup and restore the database
- Labeler v7 - How To - Data Source connection to Cloud On-Prem
- Cloud LDAP/LDS Extraction tool fails, attempting to contact https://localhost:44313/
Hardware (393)
- WPL305 - How do you change the WPL 305 printer's settings when switching from direct thermal to thermal transfer ( DT / TT ) or vice-versa?
- WCS3900 - How can I silence my WCS3900 or WCS3905 Scanner so that I don't hear a beep?
- Bluetooth HID scanners that detect but then cannot connect
- WPL606 - How to Load Labels in Peeler on the WPL606
- What do the different flashing light patterns mean on the WSS800 & WSS850?
Software (304)
- Installation: Crystal Reports Viewer does not install. It just keeps popping up installer boxes.
- IIS needs to be manually changed to 32-bit mode in the web module
- QuickStore: How to import a CSV file from Excel for products but with weight and description longer than 25 characters
- QuickStore - Scan/QTY functions
- WaspTime : How to make it keep longer log files
Discontinued Products (597)
- [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
- MobileAsset v7: How to install on the WPA1000
- MobileAsset v7: Manual installation of CAB files to a WPA1000 mobile device
- Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
- McAfee protection products prevent Windows Mobile/CE device connection