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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (12)


  • PackageTracker: Working with attached pictures in the Android app
  • Timeclocks (2023): configure Wifi password via file on USB drive
  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
  • Importing Into the InventoryCloud Database
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • Multiple products: Only 1000 objects show in the list, but there are more in the database
  • InventoryControl v7: What is the Wasp Inventory Windows Service?
  • Wasp WPL Label Printer Installation & Troubleshooting
  • AssetCloud & InventoryCloud (web and On-Premise): large number of custom fields causes labels or reports to time out
  • AssetCloud 2-hour Online Training
View 112 articles

Cloud (175)


  • InventoryCloud: how to add fields such as Site and Location to the Inventory labels
  • Cloud On-Premise installation: PowerShell permission configuration
  • Asset/Inventory Cloud OnPremise: I can only apply transactions to 50 records at once
  • Cloud On-Premise: Can Single Sign-On (SSO) be used to authenticate users if no SMTP server is available? Yes
  • AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode
View 175 articles

Hardware (393)


  • MobileAsset v6: Error on Mobile Computer after updating to new patch version - "Failed to process parm record: IndexOutOfRangeException"
  • WPL305: During printing labels are skipped, are feeding 2 or 3 labels at a time instead of 1, or the printout is not striking on the label.
  • WDI4500 is not sending Record Separator character
  • 600 Thermal Printer - How to: How do I change the LCD display language on the W-600?
  • How do I make the WWS800 & WWS850 scanner not press the enter key after it makes a scan?
View 393 articles

Software (304)


  • How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
  • Reports fail to open on a machine with no C: drive
  • QuickStore: How to import inventory quantity
  • BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker
  • WaspTime : Data and File Location for version 6
View 304 articles

Discontinued Products (597)


  • MobileAsset: Printing to a Bluetooth Printer from a WinMobile Device.
  • MobileAsset v7: How to use a customized label for the Asset Tags
  • MobileAsset v7: The data table for the Asset Tag label includes the Location description, but not the Location code
  • Patch doesn't update component(s) of InventoryControl or MobileAsset
  • Product Sunsets & Policy
View 597 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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