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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (108)

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• WWS110i / WWS110SBR information
• Wasp WPL Label Printer Installation & Troubleshooting
• WDI4200: Setting a prefix or suffix
• Windows Mobile Device Center troubleshooting on Windows 10
• Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.

View 108 articles

Cloud (44)

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• AssetCloud: explanation of Location Prefix feature (including Parent Location)
• InventoryCloud: Installing to WDT92 via data cable (connected to PC)
• AssetCloud & InventoryCloud: How to add a page number to a report
• InventoryCloud Report editing example: Add a grand total to the Inventory Cost Report
• AssetCloud and InventoryCloud: Customers and their Address Types

View 44 articles

Hardware (373)

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• Wx100 timeclocks (1100, 2100, 3100) are not repairable
• WPL612: how to mount a 1-inch core roll of labels
• Windows Mobile Device Center's services revert to Network Service
• InventoryCloud: Installing to WDT92 via data cable (connected to PC)
• WDT92 connection to wifi network (WiLink, WCU)

View 373 articles

Software (653)

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• BarcodeMaker: Installer complains it cannot find the file specified for Component: OfficeAdmin NonDotNet Support
• InventoryControl v7: Help files missing
• MobileAsset v7: Help files missing
• InventoryControl v7: special characters that cannot be used by a mobile device user
• software installer prompts "Setup Needs The Next Disk"

View 653 articles

Discontinued Products (217)

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• Multiple Products: service stops repeatedly on Windows Server with DNS service
• AssetCloud: How to migrate from MobileAsset?
• SQL Server User Mapping for InventoryControl, MobileAsset, WaspTime
• SQL Server 2012 Express download and installation
• Multiple programs: SQL database response is slow

View 217 articles