Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- Where can I find printed documentation for Wasp products?
- Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
- Wasp-branded Android mobile devices: clearing app cache
- Product Certifications, statements, MSDS, etc.
- Windows 11 will not connect to SQL 2005 on Windows Server 2003
Cloud (173)
- AssetCloud Training Resources
- Cloud reports: How to create a Relation
- Cloud On-Premise: RabbitMQ component uninstall & reinstall procedure
- AssetCloud & InventoryCloud: How can we import the attachments from MobileAsset/InventoryControl?
- AssetCloud & InventoryCloud report design: Reduce size of (shrink) report band objects
Hardware (390)
- WDT60 & WDT90: Data editing is not available when scanning
- WHC25: The printer stops in the middle of the wristband rather than advancing to the perforation
- WMR1250 Configuration Manager
- MobileAsset v7: Database transfer to mobile device fails at step 2 of 3; service log mentions FIPS
- DR2: Changing scanner options
Software (304)
- I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
- Labeler - Error - SystemError=20014 LEAD Error: Not able to open file
- How do you print multiple copies of a label?
- Wasp Labeler DB Tracker: support options
- Labeler v7: How to prevent "unprintable area" message at Print
Discontinued Products (597)
- InventoryControl: Script to create database backups for InventoryControl version 6 outside of the program
- InventoryControl: Automatic customer numbering is out of sequence.
- InventoryControl Pro: Client gets 'Connection refused' error; Wasp Inventory Windows Service will not start, with Error 2 (or Error 3)
- InventoryControl: How to reprocess a previously-processed mobile device batch file
- InventoryControl v7: Create Mobile Database gives "unexpected error"; log has Object Reference, ValidateStep21()