Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Product Sunsets Non-Supported Products
Barcode System Consult
Barcode Printer Consult
Barcode Label Consult
  • Portal
  • Knowledgebase
RSS Feed Subscribe

Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (12)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • PreciseTime: Adding a Filter for Employee to Reports
  • AssetCloud & InventoryCloud: API FAQ
  • WDI4700: enable reading USA Driver's License
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • What is Code 39 / Code 3 of 9
  • What is AccuPOS?
  • Windows Mobile Device Center (WMDC) Troubleshooting Resources
  • DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS
  • ITAR export restrictions
View 112 articles

Cloud (175)


  • AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
  • Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
  • InventoryCloud: When Receiving a Purchase Order, why are Received QTY and Site / Location blank on the printed Receiver?
  • LDS Extraction Tool error: Extraction failed
  • AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
View 175 articles

Hardware (393)


  • CCD scanner not reading barcodes when held inches from the barcode
  • WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 scanner, but it will not scan.
  • WWS500 - Connecting the WWS500 with No Passkey in Vista or Windows 7
  • 606 Thermal Printer - Error: On the display I see Ready, but after calibrating I get an error light.
  • How To: Configuring the WWS800 or WWS850 base to work with the RS232 serial cable.
View 393 articles

Software (304)


  • How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
  • Reports print on the wrong page size
  • BarcodeMaker: Not compatible with 64-bit edition of Microsoft Office
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • WaspTime Web: HTTP Error 500.19 when browsing
View 304 articles

Discontinued Products (597)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • MobileAsset v7: Errors on WDT3200 after downloading MobileAsset
  • MobileAsset v7 on a mobile device: Switching database, or respecifying the Service URL
  • MobileAsset v7: How to print Asset Tag labels from the mobile device
  • MobileAsset v7: syncing a large number of photos on an iOS device results in timeouts
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro