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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (12)

PackageTracker: Working with attached pictures in the Android app
Timeclocks (2023): configure Wifi password via file on USB drive
Microsoft products End of Life pertaining to Wasp Tech Support
Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
Importing Into the InventoryCloud Database

View 12 articles

AssetCloud Getting Started (3)

Getting Started with AssetCloud
RFID Troubleshooting and Setup
AssetCloud report customization: Add Grand Total to Asset by Asset Type Report

View 3 articles

FAQs (112)

Multiple products: Only 1000 objects show in the list, but there are more in the database
InventoryControl v7: What is the Wasp Inventory Windows Service?
Wasp WPL Label Printer Installation & Troubleshooting
AssetCloud & InventoryCloud (web and On-Premise): large number of custom fields causes labels or reports to time out
AssetCloud 2-hour Online Training

View 112 articles

Cloud (175)

InventoryCloud: how to add fields such as Site and Location to the Inventory labels
Cloud On-Premise installation: PowerShell permission configuration
Asset/Inventory Cloud OnPremise: I can only apply transactions to 50 records at once
Cloud On-Premise: Can Single Sign-On (SSO) be used to authenticate users if no SMTP server is available? Yes
AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode

View 175 articles

Hardware (393)

MobileAsset v6: Error on Mobile Computer after updating to new patch version - "Failed to process parm record: IndexOutOfRangeException"
WPL305: During printing labels are skipped, are feeding 2 or 3 labels at a time instead of 1, or the printout is not striking on the label.
WDI4500 is not sending Record Separator character
600 Thermal Printer - How to: How do I change the LCD display language on the W-600?
How do I make the WWS800 & WWS850 scanner not press the enter key after it makes a scan?

View 393 articles

Software (304)

How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
Reports fail to open on a machine with no C: drive
QuickStore: How to import inventory quantity
BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker
WaspTime : Data and File Location for version 6

View 304 articles

Discontinued Products (597)

MobileAsset: Printing to a Bluetooth Printer from a WinMobile Device.
MobileAsset v7: How to use a customized label for the Asset Tags
MobileAsset v7: The data table for the Asset Tag label includes the Location description, but not the Location code
Patch doesn't update component(s) of InventoryControl or MobileAsset
Product Sunsets & Policy

View 597 articles

Software Updates & Patches (8)

InventoryControl v6 Updates & Patches
WaspLabeler v7 Updates & Patches
WaspLabeler v6 Updates & Patches
WaspLabeler db Tracker Updates & Patches
Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery

View 8 articles

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