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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (13)


  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
  • Importing Into the InventoryCloud Database
  • PreciseTime: Adding a Filter for Employee to Reports
  • AssetCloud & InventoryCloud: API FAQ
View 13 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • Windows Mobile Device Center (WMDC): network ports needed for operation
  • Microsoft .NET Framework Repair and Uninstall/Reinstall Procedures
  • Cloud Versions: AssetCloud, InventoryCloud, PackageTracker, PreciseTime, apps, web
  • AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No
  • Report Vulnerabilities
View 112 articles

Cloud (175)


  • InventoryCloud Report editing example: Add a grand total to the Inventory Cost Report
  • Cloud On-Premise: after installation, credential fields are at the left, no logo
  • InventoryCloud: Scanning Item Number barcodes on mobile devices is not sending the correct value
  • AssetCloud and InventoryCloud: How to gather log files
  • AssetCloud On-Premise & InventoryCloud On-Premise: Windows 11 Compatibility note regarding NVMe SSD drives
View 175 articles

Hardware (393)


  • Scanner is decoding a plus sign between characters in Code 39 barcodes
  • Do Wasp's WPL printers support ZPL or EPL commands?
  • The scanner isn't working on my Windows Mobile / CE device.
  • WDT2200 - I have loaded Mobile Inventory on the 2200, but cannot start the program.
  • WWS800 & WWS850 Freedom scanner: How to eliminate the "leading 0" on UPC scans.
View 393 articles

Software (304)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • QuickStore - Repeated data corruption after recovering damaged data files
  • QuickStore - How to install the network edition.
  • BarcodeMaker: How to set up a mail merge in Office 2003
  • WaspTime: Explanation of Group scheduling options
View 304 articles

Discontinued Products (597)


  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
  • MobileAsset: Web Module Toolbar buttons appear as broken picture icons
  • MobileAsset installer: Error 0 running command setup.exe
  • SQL Server 2008 R2 Express installation fails with "LandingPage" error
  • MobileAsset v7: attempting to print asset tags gives error "object reference is not set to instance of an object"
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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