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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (13)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud/AssetCloud - Filters no longer default to "Contains"
  • QuickBooks - Application with Revoked Certificate
  • WDI4100 User Manual
View 13 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • What is Bar Length
  • Sample labels and ribbon included with WPL printers
  • Windows 10 (v1709), 1803 and 1090: Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
  • Multiple Products Error 26 Troubleshooting steps
  • Wasp Cloud products: SSO setup with Google App SAML: Required fields, XML file, and other info
View 112 articles

Cloud (176)


  • AssetCloud & InventoryCloud: filtering reports (including scheduled reports)
  • Cloud On-Premise: Adding an additional binding to an IIS site
  • Cloud On-Premise: Stop and restart all services (bounce)
  • InventoryCloud: meaning of the "User Transaction Date" column in History tab
  • Cloud On-Premise: Attachments are no longer visible after moving the database to a new server
View 176 articles

Hardware (394)


  • WPL305 - What sort of cable is needed to connect the W305 to a computer via serial connection?
  • How do I enable Inverse or Negative barcode reading on the WCS3900 or WLR8900 scanners?
  • How to: How can I open a Cash Drawer connected to the 8055 Receipt Printer using Visual Basic 6 code?
  • Printer pauses between labels
  • Thermal Receipt Printers: Can you use generic paper rolls in Wasp's Receipt printer?
View 394 articles

Software (304)


  • InventoryControl - What gets installed other than the product itself?
  • QuickStore: Can not update
  • BarcodeMaker: Add-in continues to load in Access, even after it has been set not to do so
  • QuickStore: Can Year End be configured for fiscal rather than calendar year?
  • WaspTime: Time server will not stay started
View 304 articles

Discontinued Products (597)


  • MobileAsset Web: Enabling Windows Active Directory authentication
  • MobileAsset: How do I change the available selections for Condition on the Maintenance Entry screen?
  • Multiple products: SQL Server fails to start with Error 1814 on military/government PCs
  • MobileAsset v7: How to change the ports used by the Wasp MobileAsset Windows Service
  • Windows Mobile Device Center (WMDC): network ports needed for operation
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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