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QuickStore (64)


  • QuickStore - What is the difference between Margin and Multiply for pricing calculation?
  • QuickStore: Can not update
  • QuickStore: How to import a CSV file from Excel for products but with weight and description longer than 25 characters
  • How do I issue a return in Quickstore without adding it back to inventory?
  • Quickstore: User Security Settings for Standard Security Levels
View 64 articles

Count It (14)


  • Windows Mobile Device Center settings interfere with mobile device's connection to Wasp service
  • DT10: Adjusting memory settings
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
  • CountIt with QuickBooks 2018: Failed to connect to QuickBooks. Please make sure QuickBooks connects to your company data
View 14 articles

WaspTime (127)


  • WaspTime : Data and File Location for version 6
  • WaspTime : Can I put an employee in more than one department so that I can charge various amounts to various departments?
  • Trying to open reports gives an "Invalid report file path" error if you do not have a C: drive
  • WaspTime: What ports need to be unblocked for the Wasp clocks?
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 127 articles

Wasptime Version 6 (63)


  • WaspTime v6: When trying to open Manage Biometric Clocks, it gives an error "Exception of type 'Wasp.DataAccess.WtDbException' was thrown
  • WaspTime: Explanation of Group scheduling options
  • WaspTime : Cannot open the manage Biometric Clocks Utility
  • WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset v6 error: "Input string was not in a correct format" when trying to launch the program
  • Multiple Products: prompt, window or values are cut off or not visible
  • MobileAsset v7: Mobile App Installer Fails to Download CAB Files
  • MobileAsset v7.1 Terminology: Alerts, Email, Reminders, Lead Time, Maintenance, Check Out
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
View 171 articles

InventoryControl (209)


  • InventoryControl: On the Adjust screen, how do the By Counts and By Difference options work?
  • How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
  • How to edit or modify the default item label for InventoryControl version 6 (custom label)
  • InventoryControl: How to backup, move and restore the database to a new server
  • All Products: Windows could not start the Wasp service on Local Computer. The system cannot find the file specified.
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset: When trying to open the application from the client machine, it gives an error "Error in Application: No such host is known."
  • Software Installation is failing
  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • IIS needs to be manually changed to 32-bit mode in the web module
  • MobileAsset Web Module: How to force data through HTTPS
View 113 articles

InventoryControl v5 and older (20)


  • I am using Crystal Reports to try and create custom reports for my Wasp product; I keep getting a log in screen when trying to access the database.
  • InventoryControl - Changes I made on the PC to my database are not reflected on the handheld (such as requiring serial numbers, etc).
  • InventoryControl - Database corruption - Quantities on their items are incorrect. Some are showing a negative quantity, some are showing 200,000. When trying to remove the items, it says Max: 0
  • InventoryControl - Will Inventory Control or MobileInventory work with Windows versions for languages other than English
  • InventoryControl - In what folder should I save custom .LAB files (Labeler files) so that they will appear in Inventory Control's Label Selection dialog?
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • 300 Thermal Label Printer : Operation : What is the smallest label that the W-300 can print on?
  • 300 Thermal Label Printer : Operation : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer : Operation : I changed the printer's ribbon and now the barcodes are smudged with imprecise lines. The scanner can't read them.
  • 300 Thermal Label Printer : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer: Operation: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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