Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Product Sunsets Non-Supported Products
Barcode System Consult
Barcode Printer Consult
Barcode Label Consult
  • Portal
  • Knowledgebase
  • Discontinued Products

Discontinued Products

RSS Feed Subscribe

QuickStore (64)


  • QuickStore: Can I use a wireless network to connect my additional lanes with the main Quickstore database?
  • QuickStore - Repeated data corruption after recovering damaged data files
  • QuickStore - Can I create a Packing List with QuickStore
  • Driver installation fails in Windows 8 and 10: disable driver signing
  • QuickStore: Pole Display is assigned a port number higher than 10, and QuickStore won't connect with it
View 64 articles

Count It (14)


  • CountIt: Labels printed on a thermal label printer are not sized properly
  • Printing Labels from CountIt
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 14 articles

WaspTime (127)


  • IIS needs to be manually changed to 32-bit mode in the web module
  • Multiple Products: Custom Reports
  • WaspTime : Cannot open the manage Biometric Clocks Utility
  • WaspTime : I installed just the PC Punch software on my client computers and PC Punch does not run.
  • WaspTime v7: How to quickly determine employees' security level
View 127 articles

Wasptime Version 6 (63)


  • My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.
  • IIS needs to be manually changed to 32-bit mode in the web module
  • WaspTime Web: HTTP Error 500.19 when browsing
  • WaspTime: What is the difference between the Absence Report and the Absentee Report? What are you expected to do with each?
  • WaspTime: Exception trying to load the time zones: The given key was not found in the dictionary.
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • MobileAsset: Web Module Demo/Trial
  • WaspNest - In MobileAsset or InventoryControl the check out and check in has been disabled and I am unable to check in or check out inventory
  • MobileAsset v6: Asset tags printed when creating or editing an asset have missing or wrong description
  • MobileAsset Web: attempting to view reports gives error: "CrystalReportViewer - CrystalReportViewer1 Error: Fail to render the page."
View 171 articles

InventoryControl (209)


  • WDT3250: Setting up wireless network
  • [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
  • InventoryControl: How can I print labels for items I've just added to stock only?
  • InventoryControl: Windows could not start the Wasp Inventory Windows Service, Error 1053
  • SQL Server 2008 R2 Express installation fails with "LandingPage" error
View 209 articles

Mobile Asset v6 and older (113)


  • Muliple Products - Retains the MobileAsset database after cold boot
  • MobileAsset - How do I backup the database?
  • MobileAsset : I moved the Mobile Asset database to new machine and now I need to update the workstations to reflect the new server name. How do I do that?
  • MobileAsset Web Module displays a blank page
  • Trying to open reports gives an "Invalid report file path" error if you do not have a C: drive
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl - v5 Enterprise database upgrade scripts
  • InventoryControl - How to manually load InventoryControl v5 cabs onto a Windows CE unit.
  • InventoryControl - Error - Purchase Order Forecast report shows data from deleted POs.
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • InventoryControl - How to run version 6 enterprise database upgrade scripts
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
View 6 articles

Hardware (22)


  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • 300 Thermal Label Printer: How do I set up the W-300 Printer and Wasp Labeler using Windows 2000 or XP?
  • 300 Thermal Label Printer : Installation : Can the W-300 be connected using a Serial Port instead of the Parallel Port?
  • WPA206 - How to: Refresh Mobile DB - Is there a way to reset the database on the handheld unit (WPA206) back to zero or to factory default?
  • WPA206 - Error: My PC / ActiveSync does not respond when I connect my WPA-206
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2024-01-25
    in Discontinued Products

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro