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QuickStore (64)


  • QuickStore : Lanes Appear to be pointing to different databases
  • QuickStore - After creating a Transfer Out, the inventory is not added to the receiving store's stock
  • QuickStore - How do I connect my Wasp WPL-305 printer with USB so I can print
  • How to install a receipt printer with Quickstore
  • Quickstore: Performing Cycle Count or Physical Inventory with the WDT2200 portable data terminal
View 64 articles

Count It (14)


  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
  • Windows Mobile Device Center settings interfere with mobile device's connection to Wasp service
  • DT10: Adjusting memory settings
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
View 14 articles

WaspTime (127)


  • WaspTime : Time exported to Quickbooks does not appear.
  • WaspTime: B2000, BC100, RF200, HD300 timeclock is detected as an incorrect or wrong model/type
  • WaspTime : I Stopped the WaspTimeServer Service and Cannot Restart It
  • WaspTime: ESI Clock Port Settings
  • WaspTime: Error attempting to unarchive an employee: The unarchive failed (with error in log file: Value was either too large or too small for an Int32)
View 127 articles

Wasptime Version 6 (63)


  • WaspTime : How to back up database
  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime: Time server will not stay started
  • WaspTime : Error communicating with biometric clock. "Unable to connect to device. Error Code: -6"
  • WaspTime: Why do the Payroll Summary Report and Wage Report not show the correct total for the wages?
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset Web Module: Using SSL
  • MobileAsset Error: "Short Date Format Must Be the Same as the PC" message on mobile device
  • MobileAsset/Labeler v7: Labeler is prompting for an activation code.
  • Multiple products: Only 1000 objects show in the list, but there are more in the database
  • SQL Server 2012 Express download and installation
View 171 articles

InventoryControl (209)


  • InventoryControl: How do I backup my InventoryControl database?
  • What happens if a required field is not supplied when Importing data into a table?
  • InventoryControl v7 - I need to clear pictures I added to the reports using the ImageStorage utility
  • Error 3417: Unable to start SQL Server (WASPDBEXPRESS) service
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset v6: Not able to display the lists of Customers, Employees, Manufacturers, or Suppliers
  • MobileAsset- I would like to filter reports based on custom fields I have set up
  • MobileAsset v5: Enterprise database upgrade scripts
  • How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
  • MobileAsset Web Module Error: The wasp registration server reported an internal error as it was trying to process your activation request.
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl v5: User Manual and Quick Start Guide
  • InventoryControl - Does Inventory Control have a field for tracking back-ordered quantities?
  • I am using Crystal Reports to try and create custom reports for my Wasp product; I keep getting a log in screen when trying to access the database.
  • InventoryControl - Changes I made on the PC to my database are not reflected on the handheld (such as requiring serial numbers, etc).
  • InventoryControl - Database corruption - Quantities on their items are incorrect. Some are showing a negative quantity, some are showing 200,000. When trying to remove the items, it says Max: 0
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • 300 Thermal Label Printer : Operation : What is the smallest label that the W-300 can print on?
  • 300 Thermal Label Printer : Operation : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer : Operation : I changed the printer's ribbon and now the barcodes are smudged with imprecise lines. The scanner can't read them.
  • 300 Thermal Label Printer : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer: Operation: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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