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QuickStore (64)


  • Software Installation is failing
  • QuickStore: Can I use a wireless network to connect my additional lanes with the main Quickstore database?
  • QuickStore: How to import inventory quantity
  • QuickStore - How do I map a network drive for my QuickStore network software installation?
  • QuickStore: How to install the second store for multi-location polling
View 64 articles

Count It (14)


  • Software Installation is failing
  • CountIt: Labels printed on a thermal label printer are not sized properly
  • Printing Labels from CountIt
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
View 14 articles

WaspTime (127)


  • Software Installation is failing
  • My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.
  • WaspTime: Not able to communicate with the ESI system
  • WaspTime: Script to create database backups outside of the program
  • Wasp services will not remain started with a numeric machine name
View 127 articles

Wasptime Version 6 (63)


  • Software Installation is failing
  • My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.
  • WaspTime: Certain reports show totals for the pay period rather than the date range specified by the user
  • WaspTime : There was an error 1 saving a timetracking Quickbooks error message column. This employee is set to have activity transferred to paychecks. Activities with this employee must have a payroll item
  • Multiple Products: When attempting to open reports, they prompt for a login, often with WaspReader entered as the login ID
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset - How to configure Windows Firewall on the server to allow me to use MobileAsset.
  • MobileAsset Web: Enabling Windows Active Directory authentication
  • Creating ODBC connections in 64-bit versions of Windows
  • Mobile Asset v7: Picture of asset taken on mobile device doesn't show on the PC's Picture tab
  • MobileAsset v7: How to gather log files from a mobile device (Android, iOS, Windows Mobile / CE)
View 171 articles

InventoryControl (209)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • Alternative email server to use if email alerts are not passing through your server
  • InventoryControl: Configure mobile device label printing, when printer is not connected to the Inventory Service PC
  • InventoryControl v7 Reports List
  • InventoryControl v7: Receiving Purchase Order of item with multiple Order Units using Wifi (RF) app results in wrong order unit being received
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset - Error: When trying to import, there are errors. However, the report is not coming up and is asking me for a password.
  • MobileAsset - Installation fails while loading Visual C++
  • MobileAsset - Error: When opening a report, I get the error "Crystal Free License could not be attained - ... in the time allotted."
  • MobileAsset: Web Module Demo/Trial
  • MobileAsset Web Startup Error: Unhandled Error in Silverlight Application: Code 2103
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl: Script to create database backups for InventoryControl v4 or v5 outside of the program
  • InventoryControl - v5 Enterprise database upgrade scripts
  • InventoryControl - How to manually load InventoryControl v5 cabs onto a Windows CE unit.
  • InventoryControl v7 - I need to clear pictures I added to the reports using the ImageStorage utility
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • 300 Thermal Label Printer: How do I set up the W-300 Printer and Wasp Labeler using Windows 2000 or XP?
  • WPA206 - Operation: The scanner on the WPA206 is not working in Mobile Asset.
  • WPA206 - How to: Refresh Mobile DB - Is there a way to reset the database on the handheld unit (WPA206) back to zero or to factory default?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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