Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Product Sunsets Non-Supported Products
Barcode System Consult
Barcode Printer Consult
Barcode Label Consult
  • Portal
  • Knowledgebase
  • Discontinued Products

Discontinued Products

RSS Feed Subscribe

QuickStore (64)


  • QuickStore: Creating/Receiving a purchase order for a different store
  • QuickStore: After importing customer records into QuickStore, some or all of the customers are missing
  • QuickStore - On Invoices, when using F7 lookup, I get "non standard product" as the default instead of "Product".
  • How to export from Quickstore to QuickBooks
  • Quickstore: Error "Line Item Missing" or "Payment Total Mismatch"
View 64 articles

Count It (14)


  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
  • CountIt with QuickBooks 2018: Failed to connect to QuickBooks. Please make sure QuickBooks connects to your company data
  • CountIt: field limits
  • CountIt: Manually installing to a WDT92 mobile device
View 14 articles

WaspTime (127)


  • All Products: How to check which ports are in use
  • WaspTime : Error in TCP control message when starting WaspTime
  • We need the mac address from our Wasp clock.
  • Multiple Products: When attempting to open reports, they prompt for a login, often with WaspReader entered as the login ID
  • WaspTime: Importing Punches from timeclock via USB drive
View 127 articles

Wasptime Version 6 (63)


  • WaspTime : Time exported to Quickbooks does not appear.
  • WaspTime: Export payroll to QuickBooks
  • WaspTime: B2000, BC100, RF200, HD300 timeclock is detected as an incorrect or wrong model/type
  • WaspTime : I installed just the PC Punch software on my client computers and PC Punch does not run.
  • WaspTime: I've set up rounding, but the timecards still show an uneven number of minutes.
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset: "WT1002: Error executing sql statement" when trying to Dispose, Check Out, or Check In an asset
  • Multiple Products: When attempting to open reports, they prompt for a login, often with WaspReader entered as the login ID
  • MobileAsset v7: Errors on WDT3200 after downloading MobileAsset
  • MobileAsset v6: During audit on mobile device, Asset descriptions are wrong
  • MobileAsset: Creating a backup with Database Manager from a client machine
View 171 articles

InventoryControl (209)


  • InventoryControl - How to add serial numbers to existing items.
  • InventoryControl - What gets installed other than the product itself?
  • InventoryControl: Error: After restoring the database on a different server from where it was created, users are unable to log in.
  • How to set the correct label size in InventoryControl
  • InventoryControl v7 Architecture
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset - Need to remove some Reasons from the drop down list that were entered in error
  • MobileAsset - How can I edit the default layout of the Asset List? I would like to remove some columns.
  • MobileAsset - Labels print for disposed assets
  • All Products: How to check which ports are in use
  • Multiple Products: When attempting to open reports, they prompt for a login, often with WaspReader entered as the login ID
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl - Database corruption - Quantities on their items are incorrect. Some are showing a negative quantity, some are showing 200,000. When trying to remove the items, it says Max: 0
  • InventoryControl - Will Inventory Control or MobileInventory work with Windows versions for languages other than English
  • InventoryControl - In what folder should I save custom .LAB files (Labeler files) so that they will appear in Inventory Control's Label Selection dialog?
  • InventoryControl - How can I give non-local-admin users the ability to run this program?
  • InventoryControl - What happens when one attempts to Import records with negative quantities into the Inventory table?
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • 300 Thermal Label Printer : Operation : I changed the printer's ribbon and now the barcodes are smudged with imprecise lines. The scanner can't read them.
  • 300 Thermal Label Printer : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer: Operation: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
  • 300 Thermal Label Printer : Installation : While installing the W-300 printer in Windows XP it states that the driver is not digitally signed. Will this driver work with Windows XP?
  • delete
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro