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QuickStore (64)


  • QuickStore: Can not update
  • QuickStore: Creating/Receiving a purchase order for a different store
  • QuickStore: How to select a specific price when doing a sale when creating different retail prices
  • QuickStore : Can the program print a gift receipt without the price shown?
  • QuickStore: Is it EMV compliant?
View 64 articles

Count It (14)


  • DT10: Adjusting memory settings
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
  • CountIt with QuickBooks 2018: Failed to connect to QuickBooks. Please make sure QuickBooks connects to your company data
  • CountIt: field limits
View 14 articles

WaspTime (127)


  • WaspTime: QuickBooks not allowing access to its data
  • WaspTime: After installing WaspTime & PCPunch on a Win 2003 Server, all users have lost the ability to run certain jobs. What permissions have been reset and how to correct the issue?
  • I need to allow a user with only user access run my Wasp software but I keep getting errors. It works fine as an administrator.
  • Error 3417: Unable to start SQL Server (WASPDBEXPRESS) service
  • All Products: Windows could not start the Wasp service on Local Computer. The system cannot find the file specified.
View 127 articles

Wasptime Version 6 (63)


  • WaspTime: Explanation of Group scheduling options
  • WaspTime : Time exported to Quickbooks does not appear.
  • WaspTime: Enabling Windows Authentication (Active Directory Integration) for Web Module
  • WaspTime: Script to create database backups outside of the program
  • WaspTime: When downloading punches from the clock, some are missing
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • Software Installation is failing
  • Error 3417: Unable to start SQL Server (WASPDBEXPRESS) service
  • MobileAsset v7: Cannot Upload or Sync Device after Changing Password in MA on the PC
  • SQL Server 2008 R2 Express installation fails with "LandingPage" error
  • MobileAsset v7 and AssetCloud Depreciation Methods Definitions
View 171 articles

InventoryControl (209)


  • InventoryControl - How to find the supplier of removed inventory - I want to track removed inventory by the serial number and find the supplier of that removed item.
  • InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database
  • InventoryControl -Error: Incorrect version displayed during upgrade to version 6
  • InventoryControl: Script to create database backups for InventoryControl version 7 outside of the program
  • InventoryControl: The Reference Number entered when adding inventory is lost when the inventory is moved
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset v6: Program will not open, with no error given
  • MobileAsset - When do I check an item out to a user?
  • MobileAsset - Error: Within the edit asset fields, under transaction history, the customer information isn't listed under the action and checked out fields
  • WaspNest - In MobileAsset or InventoryControl the check out and check in has been disabled and I am unable to check in or check out inventory
  • Multiple Products: prompt, window or values are cut off or not visible
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl - Changes I made on the PC to my database are not reflected on the handheld (such as requiring serial numbers, etc).
  • InventoryControl - Database corruption - Quantities on their items are incorrect. Some are showing a negative quantity, some are showing 200,000. When trying to remove the items, it says Max: 0
  • InventoryControl - Will Inventory Control or MobileInventory work with Windows versions for languages other than English
  • InventoryControl - In what folder should I save custom .LAB files (Labeler files) so that they will appear in Inventory Control's Label Selection dialog?
  • InventoryControl - How can I give non-local-admin users the ability to run this program?
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • 300 Thermal Label Printer : Operation : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer : Operation : I changed the printer's ribbon and now the barcodes are smudged with imprecise lines. The scanner can't read them.
  • 300 Thermal Label Printer : My W300 printer is giving me strange blinking lights when I try to print.
  • 300 Thermal Label Printer: Operation: I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
  • 300 Thermal Label Printer : Installation : While installing the W-300 printer in Windows XP it states that the driver is not digitally signed. Will this driver work with Windows XP?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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