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Apr
17

Wasp Support April Holiday

by Sicaro Burnett
in General

Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.

 We apologize for any inconvenience this may cause, but appreciate your loyalty and understanding.

Jan
18

End of TLS 1.0 and 1.1 Support

by Sicaro Burnett
in General

Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1

Effective April 1, 2024, Wasp Barcode Technologies will no longer support Windows mobile/CE devices using TLS 1.0 or 1.1. Microsoft ended support for TLS 1.0 and 1.1 due to security risks. Any Windows mobile device using TLS 1.0 or 1.1 will no longer function with Wasp AssetCloud, InventoryCloud and PackageTracker.  This includes our DT60, DT90, DT92, and HC1. Please contact us to discuss Android devices (DR6 and WTD950) we offer that are compatible with our software.   


If you use Wasp’s APIs for integrations with AssetCloud or InventoryCloud and you are using TLS 1.0 or 1.1, please be advised that you may encounter compatibility issues.   

866.547.9277 opt. 2

Nov
27

Wasp AssetCloud and InventoryCloud Updates

by Sicaro Burnett
in General

February 21, 2025

On Friday, February 21, at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to AssetCloud. Some downtime is expected due to server maintenance.

If you have any questions or need assistance, please contact Wasp Technical Support at 866-547-9277 option 3, or submit a support ticket. We’re continuously improving AssetCloud and appreciate your patience as we work to enhance your experience.


New and Improved Features
 
 Asset Management

  • Disposed Asset Grid: View all disposed assets in a dedicated grid. Click an asset for details.
  • Assigned Assets Tab: Employees, customers, and vendors have a new tab displaying their assigned assets.

Checkout Enhancements

  • Checkout Page Enhancement: See what an assignee (employee, customer, or vendor) has already checked out by clicking on the new hyperlink which appears under the assignee's information.  
  • Default Checkout Assignee: From the settings menu, set a default assignee type (employee, customer, or vendor) for the checkout page in the web application.
  • Checkout Filter: A new yes/no radio button filter for checkout status in the View Assets grid.

Reports

  • Combined Checkout Report: A single report displaying all assets assigned to employees, customers, and vendors.
  • Available Assets Report: Quickly identify all assets that are not currently checked out.
  • End of Life Asset Report: Track when assets will reach end of life based on their depreciation schedule.
  • Scheduled Reports Enhancement: View report parameters for scheduled reports.

Customization & User Preferences

  • New Custom Field Type: Add hyperlinks as custom asset fields.
  • Custom Views Enhancement: Custom views in the View Assets grid now appear alphabetically, and users can update existing views.
  • Notification Customization: Customize the subject line of notifications.


March 9, 2024

On Saturday, March 9, at approximately 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to AssetCloud. Some downtime is expected due to server maintenance, and you may encounter slowed performance during this period.

Improvements include:

  • Expanded Change Log: Now, you can see changes to lookup fields, such as employee fields, in addition to asset fields.  
  • Create custom fields on purchase orders.
  • New fields on purchase orders calculating currency amounts for received assets total and outstanding assets total.
  • Update existing asset types via the asset type import. 
  • Schedule reports in Excel format.
  • Enhanced sorting and filtering of archived transaction history.
  • Customizable timeout setting for the Android mobile app.
  • API callouts for purchase orders.
  • Bug fixes.

On Saturday, March 9, at approximately 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to InventoryCloud. Some downtime is expected due to server maintenance, and you may encounter slowed performance during this period.  

Improvements include:

  • Create custom fields on purchase orders and pick orders.
  • New fields on purchase orders calculating currency amounts for received item totals and outstanding item totals.
  • Print barcodes from the Android mobile app.
  • Schedule reports in Excel format. 
  • Improved performance of large item import files. 
  • Import for item minimum and maximum stock levels at the site level. 
  • Filter button on pick orders to show only orders you created, available in both the web and Android mobile app.
  • Improved sorting and filtering of archived transaction history.
  • Set default shipping providers for a customer.
  • Custom fields can now be viewed on the low stock grid.
  • Customizable timeout setting for the Android mobile app.
  • Bug fixes.


October 21 2023


On Saturday, October 21st at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.

In addition to bug fixes, you will find the following new features:

  • ShipStation integration.  Connect your InventoryCloud account to your ShipStation account.   When you create a pick order in InventoryCloud, it will send that order to your ShipStation account.   Then in ShipStation, you can choose your shipping provider, your shipping method and view costs.   Once you finalize your shipping choices, ShipStation will create your shipping label and then send the shipping details (shipping provider, shipping method, and tracking number) back to InventoryCloud and update your Pick Order with that information.   It will also update the order status to “shipped.”  This ShipStation integration is an add-on feature for your InventoryCloud.  For more information, please reach out to your Wasp sales representative directly or call us at 866-547-9277.  
  • Shopify, Big Commerce and Woo Commerce integrations.  Connect your InventoryCloud account to your e-commerce shopping cart account.  Save time by not having to manually set up pick orders.   When an order is placed in your e-commerce store, it will automatically generate a Pick Order in InventoryCloud.   Once the order has been picked, it will send the order details back to your e-commerce store.  This  integration is an add-on feature for your InventoryCloud.  For more information, please reach out to your Wasp sales representative directly or call us at 866-547-9277.  

If you experience any issues, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket.



On Saturday, October 21st at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our AssetCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.

In addition to bug fixes, you will find the following new features:

  • A new purchase order system for multi-quantity assets. You will be able to create a purchase order, send it to vendors, and use our “receive” function when the order arrives. This is strictly for multi-quantity assets, allowing you to indicate the quantity ordered and the quantity received. You can use the “convert” feature after receiving the assets to convert them from multi-quantity assets to fixed assets if you need to track unique information about each one. 
  • A new archived transaction grid. We previously created an archive function for transactions to improve performance of our database and transaction history grid. If you perform a transaction archive, this grid will allow you to see all the archived transactions that no longer display on the transaction history grid.

If you experience any issues, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket.


February 4 2023

On Saturday, February 4, 2023, at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.

Below is a list of improvements you will find in InventoryCloud after the release.

  • New e-commerce integration for Shopify. Connect your Shopify account to InventoryCloud and bring your orders from Shopify into InventoryCloud as pick orders. If you are interested in this integration, please contact your sales representative. We plan to integrate with additional e-commerce platforms over the next year and we would like to know which platforms you are the most interested in. Please complete this brief survey to share your thoughts – we appreciate your feedback! 
  • A new site tab on each item that allows you to set up minimum/maximum stock levels at the site level. Notifications can be set up to alert when a site falls below minimum stock level. The low stock grid will also show items below minimum stock level for the site. 
  • Ability to save a partially built assembly.
  • Ability to disassemble an assembly. This works off the build order, so it will not work with assemblies built with the auto-build feature. When a disassemble is performed, the individual items will go back to the location they came from, unless the item is designated to be scrapped on disassemble.
  • New API calls for vendors including create new, update, search and delete.
  • New API calls for manufacturers including create and edit manufacturers. For more information on our available APIs, please visit https://marcic.waspinventorycloud.com/help/api


On Saturday, February 4, 2023, at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our AssetCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.

Below is a list of improvements you will find in AssetCloud after the release.

  • New API calls for departments including create new, update, search, and delete. 
  • New API calls for vendors including create and edit.
  • New API calls for manufacturers including create and edit.
  • Integration with Zapier. Zapier allows you to connect two of their 5,000 web apps to one another without any code writing abilities needed. Currently, AssetCloud has Zapier triggers for create new asset, asset checked out, asset disposed, and asset moved. 
    • Example: You can connect AssetCloud to SMS Zapier and receive a text message for one or all of those triggers. 
    • 2nd Example: You can connect a Google Sheet of assets to AssetCloud and when a new row is entered into the sheet, it will trigger a new asset creation with that information in AssetCloud.
    • For more information, visit http://www.zapier.com, search for "Wasp AssetCloud" and then search for the app you want to connect AssetCloud to. The Zapier connections are set up on Zapier’s site, not in AssetCloud itself.
  • Improved performance.
  • Bug fixes.


 If you experience any issues, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket.

If you would like to report any issues Click Here to submit a support ticket.


July 16 2022


On Saturday, July 16 at 9:00 p.m. CDT, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance around this time. After the update, if you experience any issues or have questions, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket.

Improvements you will find in InventoryCloud after the release, include:

  • Changes to the move transaction page in the web queue. Now, you can move items in the web queue to different sites and locations. Previously, all items in the web queue had to move to the same site and location.
  • New transaction history and orders archive. You can go into settings and archive historical transactions, historical pick orders, and purchase orders prior to a selected date. This history will be removed and can only be seen on the transaction history archive report, the pick order archive report, or the purchase order archive report. This will not change or delete any items or quantities that currently exist for your items. This feature also comes with a new permission for archiving.
  • Ability to export user list from the users page.
  • Improved callouts and public API functions.
  • Implemented a 10,000 records cap for on-demand reports and a 64,000 records cap for scheduled reports. If you run a report that is larger, it will be cut off at that limit and you will need to use filters to get your data in segments.
  • CAC reader support for Android.
  • Ability to turn off emailing of purchase orders in settings.
  • Ability to add quantity to assembly items via the add transaction or inventory import.
  • Ability to attach photos from the Android and iOS apps.
  • New user interface UI for the Android and iOS apps. We have changed the search page and added a new item details page. To find the new search UI, go to the upper right of the main page and select the magnifying glass. This will show the items, a photo (if “show photos” is enabled in the app settings), and the quantity. You can click on the drop-down menu in the upper left to search by something other than item number, such as serial number, lot, date code, or all. (“All” will allow you to search any of these as well as a description of the item.) If you click a single item from the search page, it will bring up the new item details page. The item details page will show you information about the item, each location that contains quantity, and transaction performance buttons at the bottom. The locations can be clicked to see tracking details at each location if you use trackbys.

*Your screens may look slightly different depending on what device you use.

Announcement: Microsoft has retired Internet Explorer. As a result, after our next update we will no longer support it with this product. 



On Saturday, July 16 at 9:00 p.m. CDT, Wasp Barcode Technologies will roll out improvements to our AssetCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance around this time. After the update, if you experience any issues or have questions, please contact Wasp technical support at 866-547-9277, and select option 3, or visit our support center to submit a ticket.

Improvements you will find in AssetCloud after the release, include:

  • Changes to the move transaction page in the web queue. Now, you can move assets in the queue to different sites and locations. Previously, all assets in the web queue had to move to the same site and location. 
  • New transaction history archive. You can go into settings and archive historical transactions prior to a selected date. This history will be removed and can only be seen on the transaction history archive report. This will not change or delete any current details for your assets. This feature also comes with a new permission for archiving.
  • Ability to export user list from the users page.
  • New “Multi-qty Asset” report.
  • Improved callouts and public API functions.
  • Implemented a 10,000 records cap for on-demand reports and a 64,000 records cap for scheduled reports.  If you run a report that is larger, it will be cut off at that limit and you will need to use filters to get your data in segments. 
  • Ability to update custom fields that have been designated as editable fields on checkout transactions via the checkout import. 

Recent user interface (UI) changes to the mobile app. If you have updated your mobile app lately you might notice some UI changes. The app now includes more details on the search page. You can see an asset image (if “show photos” is enabled in the app settings), where the asset is located, and details such as if the asset is checked out and to whom. To find the new search UI, go to the upper right of the main page and select the magnifying glass. The search page allows you to choose different search criteria, such as serial number, asset type, description, site, location or assignee. If you click on an individual asset, it will pull up a newly-designed asset details page to see more information about the asset. To perform a transaction on the selected asset, click the three dots in the upper right and choose which transaction you need to perform.

*Your screens may look slightly different depending on what device you use.

Announcement: Microsoft has retired Internet Explorer. As a result, after our next update we will no longer support it with this product. 

If you would like to report any issues Click Here to submit a support ticket.


February 5 2022

On Saturday, February 5th at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to our InventoryCloud product. There will be some downtime due to server maintenance. You may also experience slowed performance during this time.


Below is a list of improvements you will find in InventoryCloud after the release.

  • Customizable setting for log off time due to inactivity
  • Password expiration setting
  • Password expiration reminder setting
  • Password helper when creating a new password, based on your tenant’s password requirements

  • Set specific timeframe (in days) to resend reminder emails for notifications
  • API callouts for transactions
  • Offline banner on the mobile app to notify user when using the mobile app offline
  • Customize email subject lines for scheduled reports

If you would like to report any issues Click Here to submit a support ticket.

Mar
20

DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS

by Sicaro Burnett
in General

DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS 


To disinfect scanner/device surfaces, Wasp Barcode Technologies recommends using one of the two following solutions: 

•Isopropyl Alcohol (70% solution at a minimum)

•Household Bleach (5-6% sodium hypochlorite) - ½ cup bleach diluted in 1 gallon of water

Both options are recommended by the CDC as effective disinfecting solutions. Cleaning procedure is detailed below. 

For more generalized information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

Use a clean paper towel dampened with one of the above solutions to clean and disinfect scan window, display, and exterior surfaces.


CAUTION

DO NOT use abrasive cleaning agents or abrasive pads to clean this product. Harsh chemicals, disinfectants, and cleansers can cause damage which will adversely affect scanning and weighing performance. Do not apply bleach solution to any metal including contacts.

            
        

                      

Mar
16

Message to Our Customers

by Sicaro Burnett
in General

Dear Wasp Support Customers,

We would like to give you an updated and clear picture of the current situation at Wasp Barcode Technologies (“Wasp”) during this period where everyday news and media insist on the impact of COVID-19 on several companies.

This global emergency has had a limited impact on our activities. At present time, there has been no closure or suspension of the production of our devices and software, ensuring our customers continuity in the deliveries of products and supplies.

Wasp is keeping in close contact with all of our vendors to minimize the impact of the virus on our supply chain. While we have identified a few components in some of our products that have been affected, at this time we have adequate stock and do not expect any impact. 

We will continue to monitor the situation and will provide you with any updates that could affect our operations.

We are also working through various contingency plans related to potential business-impacting situations related to the pandemic, but it is our goal to continue to provide you uninterrupted service regardless of the scenario. 

However, we do recognize certain situations may cause that goal to be unattainable, in which case we will notify you immediately of any expected impact to our business and yours.

To anyone impacted by COVID-19, we wish you a quick recovery and extend our gratitude to all healthcare professionals and volunteers assisting those in need.

Feb
27

WELCOME TO OUR SUPPORT SITE

by Sicaro Burnett
in General

Wasp Support website and ticketing system.  The site will includes great resources with additional enhanced features, such as an improved search engine.

If you have issues logging into the support site click the 'Need a password reminder?' link at the bottom of the Login screen.  This will give you the opportunity to reset your password.

In some cases we may have to recreate your account as a new account.  You can recreate the account yourself by clicking the Register button or you're welcome to give us a call at 866.547.9277 option 3 to have a Wasp Support Agent assist you.

Be assured that all 'Open' or 'In Progress' support tickets from our current ticketing system will still be accessible and worked to completion by our support staff.

We appreciate your patience and look forward to assisting you in the future.

Aug
4

Labeler v7: Label printing problems on Windows 10 or Windows 8.1

by Internal User
in General
These problems occur using Labeler v7, and when printing labels from InventoryControl v7 and MobileAsset v7 (which install and use Labeler v7).
 

Symptoms

  • OS: Windows 10 or Windows 8.1
  • Printing from Labeler to a WPL305, the label is fed, but is blank, or the printed image is less than half the expected size. A printed image might be unexpectedly rotated 90 degrees.
  • Printing from Labeler to a WPL612 or WPL610, the above problem may occur, or there may be no response from Windows or the printer when the print job is sent; no print job appears in the print queue.
  • Printing from Labeler to other types of printers, such as laser printers, PDF, and Microsoft XPS Document Writer, appears to unaffected. Printing from other applications to the label printer appears to be unaffected.

Cause

There is an incompatibility among Labeler, label printers, and Microsoft .NET v4.6 on Windows 10 and Windows 8.1. (When using Windows 7, label printing from Labeler appears to be unaffected by .NET v4.6.)
 

Discussion

Windows 10 comes with .NET v4.6 built in (and is not downgradeable).
 
Windows 8.1 comes with .NET v4.5.1 built in. The problem occurs when .NET v4.6 is installed.
 

Workaround

 
Windows 8.1: Use the .NET Framework Cleanup Tool from Microsoft to return to .NET v4.5.1, then update to v4.5.2 (since there are problems with v4.5.1). If possible, disable the automatic update to .NET v4.6 in Windows Update. The PC will most likely need to be rebooted one or more times during this process.
 
Cleanup Tool Discussion Link:
 
Cleanup Tool Download link (click the "Download" link at the upper left to save just the desired file):
 
.NET v4.5.2 Download link:
 

Updates

When Wasp releases a fix for Labeler, or Microsoft releases a .NET update that does not cause this problem, this article will be updated.
Nov
3

WaspTime and Daylight Savings Time

by Internal User
in General

 

WaspTime allows you to apply Daylight Savings Time to all timecards in your system.

If Time Sync Setup is set to automatically synchronize the time clock, and synchronization was performed over the weekend, there is no need to apply daylight savings time for employees that were clocked in at the time the clock was synced.

 

For more details and other relevant info click the link below:

WaspTime : How do I apply daylight Savings Time

Sep
8

Processing Holidays for WaspTime

by Internal User
in General

The Process Holidays screen allows you to apply Holiday hours to the timecard data of Employees in All or Selected Departments or Groups.


This allows you to, for instance, apply holiday pay for Labor Day to all employees at once.

 

Click the link below to view a helpful Knowledge Base article for processing holidays in WaspTime.

 

Processing Holidays for WaspTime

 

Aug
26

MobileAsset v7 Tutorial

by Internal User
in General

This video series covers the topics listed below              
 

What are Assets and Asset Types? How can I maintain my Assets?
What are Depreciation Classes? What are Contracts?
How do I check out Assets? What is the Database Manager?
How do I transfer a checked-out Asset? How to use the web module?
How to reserve assets?

 

 

Jul
14

Asset Tracking Software for Education – iPhone & iPad

by Internal User
in General

MobileAsset.EDU complete solutions include everything you need to account for the valuable assets used to run your educational institution – from software and IT assets, to furniture, media equipment, and much more.

Tracking your institution’s assets just got easier with the MobileAsset App; download from the App Store or Google Play and begin using your existing iPhone, iPad, or Android device.

 

MobileAsset.EDU Professional Features:

  • Manage assets anywhere with existing iPhones, iPads, and Android devices
  • Sync mobile device data anywhere with a network or cellular connection
  • Email alerts of past-due maintenance, overdue checked-out items, and expired contracts
  • Track software licenses are owned by your institution and how many are currently available
  • View 61 powerful management reports, including: transaction and audit history, check-out reports, and maintenance records

 

More Features >>

 

What customers are saying

Miami Public Schools
Case Study
Mobile Asset Pro - Product Tour

Houston ISD Middle School
Case Study
City of Dallas - Product Tour
May
12

User Manuals for our recent additions of Mobile Computers and Scanners are now available online.

by Internal User
in General

WLS9600 Corded Laser Barcode Scanner

 

 

 

The WLS9600 laser barcode scanner features a laser scan engine for rapid and error-free data entry. Easily read all common one-dimensional (1D) barcodes, including damaged symbols or stacked RSS barcodes.

WLS9600 Programming Manual and Quick Start Guide

 

WDI4600 Corded 2D Barcode Scanner

 

 

 

Rapidly read 1D and 2D barcodes including QR codes with the Wasp WDI4600 2D barcode scanner. The WDI4600 streamlines data entry, allowing you to instantly add barcode data to spreadsheets, word documents, and databases.

WDI4600 Programming Manual and Quick Start Guide

 

DT90 Mobile Computer

 

 

 

The DT90 features the best ergonomics on the market paired with the most comfortable and durable pistol grip in the industry. With its 38-key functional keypad, the DT90 is the premier solution for applications in retail, warehouse, and logistics environments.

DT90 User Manual

 

Apr
16

End of support for InventoryControl version 6

by Internal User
in General

What does this end of support mean?

As of April 16, 2014 there will be no more updates, patches or technical support for InventoryControl v6.  We encourage our customers to update to the current version InventoryControl v7.  Customers updating to version 7 will benefit from an enhanced security module, the ability to mass update customers/ items and WaspLabeler v7.

 

How do I update to InventoryControl v7?

Visit our InventoryControl v7 web page http://www.waspbarcode.com/inventory-control/whats-new or speak with a sales agent in our customer service department to get upgrade pricing and information about remote assisted install services (optional).

 

Which edition of InventoryControl is right for me?

The new Inventory Control v7 is available in 3 editions: Standard, RF Professional, and RF Enterprise. Update to the edition that best suits your business, and start enjoying the exciting new features available in Inventory Control v7.    Comparison Chart

Apr
7

Inventorycontrol v6 is one week from retirement

by Internal User
in General

The scheduled Sunset Date for InventoryControl version 6 April 16, 2014.  After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support.

 

There is still time get current with InventoryControl 7.  Staying current includes access to the latest program features and most recent patches. The costs for our loyal customers are a fraction of the original investment.

 

Upgrade Chart

Description Cost to upgrade
Upgrade Inventory Control Std. to ICv7 Std.
$195.00
Upgrade Inventory Control Pro. to ICv7 RF Pro.
$695.00
Upgrade Inventory Control Ent. to ICv7 RF Ent.
$995.00

 

Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers.  Sunset Policy

Upgrade Inventory Control Ent. to ICv7 RF Ent.

Mar
24

InventoryControl v6 is retiring soon.

by Internal User
in General

Inventory Control V6 has a scheduled Sunset Date of April 16, 2014.  After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support. 

Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers.  Sunset Policy

Inventory Control version 7

Find Out What's New Here

 

Contact your Wasp Sales agent for more information about the benefits of upgrading to InventoryControl version 7.

sales@waspbarcode.com

866.547.9277

 

 

Mar
7

WaspTime 7 and Daylight Savings Time

by Internal User
in General

In WaspTime 7 you can use the Time Sync Setup feature to automatically synchronize your time clock with the server's time over the weekend (after the time change.)  You also have the option to manually apply Daylight Savings Time to all timecards in WaspTime.

Whichever method you chose, you can be certain the correct time is displayed in your employee's timecards.

 

Refer to the following Knowledge Base articles for instructions on each method:

Be sure the time on your Wasptime clock matches the time on the server with Time Sync Setup

WaspTime : How do I apply daylight Savings Time

Feb
18

Wasp Support Knowledge Base Search Tips

by Internal User
in General

Here are a few tips that you might find helpful when searching the Wasp Knowledge Base 

 

1. Keep it simple.  One or two word search terms will return more results. 

Example: restore blank  Notice results for restoring a blank database. 

Add more words to fine-tune your results.

2. Use quotation marks to search an exact phrase. 

Examples: "wpl driver" or "delete employee" 

Keep in mind, using quotes may exclude relevant search results.

3. Try the minus sign "-" before words that you wish to omit from the search listing. 

Example: restore -blank  Notice, unlike the results in Tip 1 the occurrence of blank is not included in most results.



Another method would be to use Google's "site:" feature.  With Google's "site:" feature, not only will your search criteria return results found in article titles but the listings will also include occurrences found in attached documents. This can be useful to research all relevant content for your search.


1. Go to google.com and enter site:support.waspbarcode.com in the search field or click the following link:

Google Search

2. Next, simply add a space after the site:support.waspbarcode.com and enter your search criteria.

Example: site:support.waspbarcode.com restore

After the search is executed, notice the results listed below.  Steps 1-3 for the Wasp Knowledge Base can be used with Google as well.

Jan
14

Wasp software installation service via web

by Internal User
in General

Not familiar with servers, networking, or installing software? Let Wasp's trained technical professionals guide you through a web-based installation.

 

Reliable onsite internet availability is required. In some cases, the user's IT professional may be required for security concerns.

 

  • Ensures proper installation of software.
  • Reduces installation intervals
  • Saves money on IT resources.
  • Frees IT personnel to concentrate on other mission critical applications.
  • Allows for immediate product functionality.

 

Contact your Wasp Sales agent for details.

Telephone
866-547-9277

Dec
30

Use WaspTime 7 to process holiday pay in 5 steps.

by Internal User
in General

Processing holiday pay does not have to be difficult or stressful.  Once your company holiday settings are defined, WaspTime allows you to apply Holiday hours to the timecard data of Employees in All or Selected Departments or Groups.

5 simple steps Click Here.

Dec
5

Windows 8.1 update and your Wasp Hardware

by Internal User
in General

October 2013 the update for Windows 8.1 was released.

Updating from Windows 8 to Windows 8.1 can leave your hardware inoperable, but reinstalling the drivers for your Wasp Hardware will get you back up and running.

Having this issue?  Click Here.

 

 

 

Nov
21

Time to update to WaspTime 7

by Internal User
in General

The new and improved WaspTime 7 is now available. 

WaspTime 7 includes new features like payroll exporting for salaried employees plus report filtering for employees, managers, departments, and now groups.   The Pro and Enterprise editions of WaspTime 7 now gives you the ability to schedule a report to automatically print/email to designated users when it’s scheduled.

WaspTime 7 adds an improved clock utility that allows users to setup and manage users in multi-clock environments from a single PC.

As of October 16, 2013, WaspTime 6 has been retired and is no longer supported.

For more information on upgrading to WaspTime 7 contact our sales department by Live Chat, email or give us a call.

866.547.9277

sales@waspbarcode.com

 

May
30

New ticketing system

by Internal User
in General
Welcome to the new support ticketing system. Please enjoy all the new feature like: Fast KB search, Auto Suggest KB articles in ticket, News and many others.