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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud/AssetCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • Multiple Products: Custom Reports
  • Excel and CSV files: leading zeroes trimmed, numbers appear in exponential notation
  • Windows Mobile/CE Devices: thorough driver removal from Device Manager
  • Windows 10 Bluetooth pairing problems
  • AssetCloud & InventoryCloud: Migrating data from MobileAsset v7 or InventoryControl v7
View 148 articles

Cloud (141)


  • InventoryCloud & AssetCloud: When designing Labels, the Preview tab gives an error or is blank
  • AssetCloud/InventoryCloud: Error downloading configuration file for Windows Mobile devices
  • InventoryCloud: When Receiving a Purchase Order, why are Received QTY and Site / Location blank on the printed Receiver?
  • LDS Extraction Tool error: Extraction failed
  • AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
View 141 articles

Hardware (396)


  • CCD scanner not reading barcodes when held inches from the barcode
  • WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 scanner, but it will not scan.
  • WWS500 - Connecting the WWS500 with No Passkey in Vista or Windows 7
  • 606 Thermal Printer - Error: On the display I see Ready, but after calibrating I get an error light.
  • QuickStore: How to use the WDT2200 mobile device
View 396 articles

Software (421)


  • Installation: Crystal Reports Viewer does not install. It just keeps popping up installer boxes.
  • IIS needs to be manually changed to 32-bit mode in the web module
  • QuickStore: How to import a CSV file from Excel for products but with weight and description longer than 25 characters
  • QuickStore - Scan/QTY functions
  • WaspTime : How to make it keep longer log files
View 421 articles

Discontinued Products (522)


  • MobileAsset Web Module: Using SSL
  • ActiveX & DLL v4.6.3a Upgrade
  • Fontware - How to create a barcode with Fontware but without the toolbar addin
  • Fontware - Access 2k UsysRegInfo Table Fix
  • MobileAsset v7: How to install on the WPA1000
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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