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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

  • Jun
    15

    Wasp Barcode Technologies Technical Support US Office Holiday Closing

    by Internal User
    in General

    Wasp Barcode Technologies Technical Support's US Office is closed Monday, May 29th for Memorial Day, reopening at 8am Central US time on Tuesday, May 30th, 2023.

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud/AssetCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (149)


  • Labeler - On Windows 2000 and XP machines, users cannot create new files with Labeler v4.7.x or earlier
  • What is AccuPOS?
  • Bluetooth scanner paired to Android device disables on-screen keyboard
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
  • WaspTime: How to Restore the Database from MDF and LDF Files
View 149 articles

Cloud (144)


  • AssetCloud & InventoryCloud: Reports with monetary totals show unexpected values
  • AssetCloud OnPrem/InventoryCloud OnPrem: Redis will not start, gives 1067 error
  • Cloud On-Premise: Stop and restart all services (bounce)
  • InventoryCloud: meaning of the "User Transaction Date" column in History tab
  • Cloud On-Premise: Attachments are no longer visible after moving the database to a new server
View 144 articles

Hardware (398)


  • WPL305 - What sort of cable is needed to connect the W305 to a computer via serial connection?
  • How do I enable Inverse or Negative barcode reading on the WCS3900 or WLR8900 scanners?
  • How to: How can I open a Cash Drawer connected to the 8055 Receipt Printer using Visual Basic 6 code?
  • Printer pauses between labels
  • How To: Configuring the WWS800 or WWS850 base to work with the RS232 serial cable.
View 398 articles

Software (421)


  • General - How do I add a new paper size to the list of page sizes in Windows?
  • QuickStore: Creating/Receiving a purchase order for a different store
  • BarcodeMaker: Error: BarcodeMaker detected a required component that is not properly registered with Microsoft Excel.
  • QuickStore - Why can't I create new items at the second store in QuickStore Enterprise?
  • WaspTime: Not able to communicate with the ESI system
View 421 articles

Discontinued Products (522)


  • MobileAsset: Web Module Demo/Trial
  • Fontware - Printing from MS Word to a W-300 label printer, 3 blank labels are fed after it prints.
  • Fontware - How to create an EAN13 barcode by just using the font
  • Fontware - I installed Fontware with the add-in for Crystal Reports, but when I launch Crystal reports, I do not see any of the stringtobarcode functions listed.
  • Importing Into the MobileAsset v7 Database
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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