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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • Where can I find printed documentation for Wasp products?
  • USB-COM driver for some Wasp scanners
  • Microsoft .NET Framework Repair and Uninstall/Reinstall Procedures
  • Windows Mobile Device Center troubleshooting on Windows 10
  • WaspTime: How to Restore the Database from MDF and LDF Files
View 148 articles

Cloud (140)


  • Cloud On-Premise installation: hang/stuck on SQL Server Management Studio (SSMS) setup
  • Cloud On-Premise: Attempting to make a change, the screen goes white and does not respond
  • AssetCloud/InventoryCloud: How can I add a digital signature to a PDF export in Report Designer?
  • Cloud On-Premise: red errors in PowerShell during RabbitMQ installation - "no valid module file was found in any module directory"
  • Zapier integration with Wasp's Cloud products
View 140 articles

Hardware (395)


  • WPL305 - What is the maximum size of a label I can print on the W305?
  • Enable Telepen symbology barcodes on WCS3900, WLR8900, WLR8950 scanners
  • 5000 Cash Drawer: Batch file to open cash drawer
  • Unable to calibrate labels longer than 10 inches with WPL610
  • What do the different flashing light patterns mean on the WSS800 & WSS850?
View 395 articles

Software (421)


  • What data formats are supported by the Import Wizard?
  • QuickStore: After importing customer records into QuickStore, some or all of the customers are missing
  • BarcodeMaker: Errors during installation: The installer detected a version of [Product] installed on your computer. The installation cannot continue.
  • WaspNest - In MobileAsset or InventoryControl the check out and check in has been disabled and I am unable to check in or check out inventory
  • WaspTime : Cannot open the manage Biometric Clocks Utility
View 421 articles

Discontinued Products (522)


  • Fontware - Is the add-in for Crystal reports available for demo?
  • All Products: How to check which ports are in use
  • Fontware - How To get a SPACE character to appear in the barcode Using a Wasp barcode font in Microsoft Word
  • Fontware - Error: Error 91 in Microsoft Word XP
  • MobileAsset: How can I see the Import Error report again after closing it?
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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