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Apr17
Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.
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Jan18
Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1
WaspProtect Support Center
Great products. Even better support. Every time.
InventoryCloud Getting Started (12)
- PackageTracker: Working with attached pictures in the Android app
- Timeclocks (2023): configure Wifi password via file on USB drive
- Microsoft products End of Life pertaining to Wasp Tech Support
- Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
- Importing Into the InventoryCloud Database
FAQs (112)
- Multiple products: Only 1000 objects show in the list, but there are more in the database
- InventoryControl v7: What is the Wasp Inventory Windows Service?
- Wasp WPL Label Printer Installation & Troubleshooting
- AssetCloud & InventoryCloud (web and On-Premise): large number of custom fields causes labels or reports to time out
- AssetCloud 2-hour Online Training
Cloud (175)
- InventoryCloud: how to add fields such as Site and Location to the Inventory labels
- Cloud On-Premise installation: PowerShell permission configuration
- Asset/Inventory Cloud OnPremise: I can only apply transactions to 50 records at once
- Cloud On-Premise: Can Single Sign-On (SSO) be used to authenticate users if no SMTP server is available? Yes
- AssetCloud and InventoryCloud OnPremise: Permanently set logs to verbose mode
Hardware (392)
- MobileAsset v6: Error on Mobile Computer after updating to new patch version - "Failed to process parm record: IndexOutOfRangeException"
- WPL305: During printing labels are skipped, are feeding 2 or 3 labels at a time instead of 1, or the printout is not striking on the label.
- WDI4500 is not sending Record Separator character
- 600 Thermal Printer - How to: How do I change the LCD display language on the W-600?
- How do I make the WWS800 & WWS850 scanner not press the enter key after it makes a scan?
Software (304)
- How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
- Reports fail to open on a machine with no C: drive
- QuickStore: How to import inventory quantity
- BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker
- WaspTime : Data and File Location for version 6
Discontinued Products (597)
- MobileAsset: Printing to a Bluetooth Printer from a WinMobile Device.
- MobileAsset v7: How to use a customized label for the Asset Tags
- MobileAsset v7: The data table for the Asset Tag label includes the Location description, but not the Location code
- Patch doesn't update component(s) of InventoryControl or MobileAsset
- Product Sunsets & Policy