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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • Are User Names or Passwords case sensitive?
  • Inventory Control - How do I set up a barcoded inventory system?
  • MobileAsset: Depreciation methods and process
  • Windows Printer & Printing Subsystem problems
  • WDI4200: Setting a prefix or suffix
View 148 articles

Cloud (140)


  • AssetCloud FAQ's
  • AssetCloud and InventoryCloud: How to apply formatting to a custom field added to a report
  • Asset/Inventory Cloud OnPremise installation rejects license key in non-US regions
  • InventoryCloud: What are the Consequences of Downgrading the InventoryCloud License?
  • Cloud On-Premise: "Wasp.Installer.Setup has stopped working" errors during setup on Windows Server 2012 R2
View 140 articles

Hardware (395)


  • WDT3250: Setting up wireless network
  • WPL305 - Is there an available USB version of the WPL 305?
  • WLP4170 User Manual
  • 5000 Cash Drawer: Driver for Cash Drawer Serial Trigger (USB to RJ11 plug)
  • Cause scanner to beep. I have an application where I am connecting one laptop to up to 3 WWS800 or WWS850 Bluetooth scanners. Is there a command sequence I can send out the com port to cause the scanner to beep.
View 395 articles

Software (421)


  • MobileAsset: Error: The maximum number of registrations has already been reached.
  • QuickStore: Can I use a wireless network to connect my additional lanes with the main Quickstore database?
  • QuickStore - With what other software is it compatible?
  • BarcodeMaker: How to set up a mail merge in Office 2007
  • WaspTime v6: Reports not opening, Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine
View 421 articles

Discontinued Products (522)


  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels
  • Fontware - Installation Error: Macros are not enabled. How do I fix this so that FontWare and the add-ins install?
  • Fontware - Error: "Object doesn't support this property or method" when using an OCX control on an Access 97 report to print UPC-A barcodes. I want to print a series of UPC-E barcodes, so I have a line of code in the report open event:
  • Fontware - Error: Licensing error when using Microsoft Access Projects (adp): "You don't have the license required to use this activex control. To obtain the appropriate license, contact the company that provides the licensed OLE object
  • MobileAsset Web Module: How to force data through HTTPS
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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