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Aug30
The Wasp US office will be closed Monday, September 2 for the Labor Day holiday. We will resume business as usual on Tuesday, September 3.
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Jul16
This issue has been resolved. We apologize for any issues or inconvenience experienced. Processes have been implemented to prevent future email support issues.
WaspProtect Support Center
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FAQs (113)
- What is Data Matrix
- Sample labels and ribbon included with WPL printers
- Windows 10 (v1709), 1803 and 1090: Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
- Windows Mobile Device Center: Manually Setting Compatibility and Service Settings on Windows 10
- Wasp Cloud products: SSO setup with Entra ID (formerly Azure AD) SAML: Required fields, XML file, and other info
Cloud (168)
- AssetCloud & InventoryCloud: filtering reports (including scheduled reports)
- Cloud On-Premise: Adding an additional binding to an IIS site
- Cloud On-Premise: Stop and restart all services (bounce)
- InventoryCloud: meaning of the "User Transaction Date" column in History tab
- Cloud On-Premise: Attachments are no longer visible after moving the database to a new server
Hardware (390)
- WPL305 - What sort of cable is needed to connect the W305 to a computer via serial connection?
- How do I enable Inverse or Negative barcode reading on the WCS3900 or WLR8900 scanners?
- How to: How can I open a Cash Drawer connected to the 8055 Receipt Printer using Visual Basic 6 code?
- Printer pauses between labels
- Thermal Receipt Printers: Can you use generic paper rolls in Wasp's Receipt printer?
Software (304)
- InventoryControl - What gets installed other than the product itself?
- QuickStore: Can not update
- BarcodeMaker: Add-in continues to load in Access, even after it has been set not to do so
- QuickStore: Can Year End be configured for fiscal rather than calendar year?
- WaspTime: Time server will not stay started
Discontinued Products (597)
- MobileAsset Web: Enabling Windows Active Directory authentication
- MobileAsset: How do I change the available selections for Condition on the Maintenance Entry screen?
- Multiple products: SQL Server fails to start with Error 1814 on military/government PCs
- MobileAsset v7: How to change the ports used by the Wasp MobileAsset Windows Service
- Windows Mobile Device Center (WMDC): network ports needed for operation