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Jan18
Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1
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Nov27
February 21, 2025 On Friday, February 21, at 9:00 p.m. CST, Wasp Barcode Technologies will roll out improvements to AssetCloud. Some downtime is expected due to server maintenance. If you have any questions or need assistance, please contact Wasp Technical Support at 866-547-9277 option 3, or submit a support ticket. We’re continuously...
WaspProtect Support Center
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InventoryCloud Getting Started (11)
- InventoryCloud/AssetCloud - Filters no longer default to "Contains"
- QuickBooks - Application with Revoked Certificate
- PackageTracker: Working with attached pictures in the Android app
- Timeclocks (2023): configure Wifi password via file on USB drive
- Microsoft products End of Life pertaining to Wasp Tech Support
FAQs (112)
- All Products - Troubleshooting SQL connection errors
- AssetCloud: Tips for printing asset tag labels
- Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
- On-Premise Error attempting to validate previous installed features
- AssetCloud On-Site Training
Cloud (174)
- AssetCloud & InventoryCloud: How can I add a Prompt at Print object to my labels?
- AssetCloud Report editing example: Show the number of assets on the Assets by Location Report
- AssetCloud/InventoryCloud OnPrem: After resetting the data, the left hand menu has no labels
- Cloud On-Premise: Changing the server's host name
- Where are the AssetCloud and InventoryCloud servers located?
Hardware (391)
- Software required for scanners to operate
- WPL305 - The ribbon and labels were installed incorrectly. Now the printer head is all gummed up - I need to clean or replace the printer head.
- WDT2200 - How can I enable Code 39 FULL ASCII symbology on the WDT2200?
- 600 Thermal Printer: How to: How do I set up the W-600 and Wasp Labeler using Windows 2000 or XP?
- How do I make memory mode work on the WWS800 & WWS850?
Software (304)
- [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
- QuickStore - Description is cut off using 1.25" x 1" tags with a WPL205
- QuickStore - I use the gift certificate payment option with the correct reference and the balance is assigned to a new gift certificate. Though I get 2 gift certificates in the list, there is no record of the first one's being debited
- QuickStore - With multiple workstations performance is slower than expected with networked users
- WaspTime : Time exported to Quickbooks does not appear.
Discontinued Products (597)
- I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.
- MobileAsset: Web Module Toolbar buttons appear as broken picture icons
- MobileAsset installer: Error 0 running command setup.exe
- SQL Server 2008 R2 Express installation fails with "LandingPage" error
- MobileAsset v7: attempting to print asset tags gives error "object reference is not set to instance of an object"