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Aug30
The Wasp US office will be closed Monday, September 2 for the Labor Day holiday. We will resume business as usual on Tuesday, September 3.
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Jul16
This issue has been resolved. We apologize for any issues or inconvenience experienced. Processes have been implemented to prevent future email support issues.
WaspProtect Support Center
Great products. Even better support. Every time.
FAQs (113)
Cloud (169)
- AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
- Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
- InventoryCloud: When Receiving a Purchase Order, why are Received QTY and Site / Location blank on the printed Receiver?
- LDS Extraction Tool error: Extraction failed
- AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
Hardware (390)
- CCD scanner not reading barcodes when held inches from the barcode
- WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 scanner, but it will not scan.
- WWS500 - Connecting the WWS500 with No Passkey in Vista or Windows 7
- 606 Thermal Printer - Error: On the display I see Ready, but after calibrating I get an error light.
- How To: Configuring the WWS800 or WWS850 base to work with the RS232 serial cable.
Software (304)
- How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
- Reports print on the wrong page size
- BarcodeMaker: Not compatible with 64-bit edition of Microsoft Office
- CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
- WaspTime Web: HTTP Error 500.19 when browsing
Discontinued Products (597)
- I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
- MobileAsset v7: Errors on WDT3200 after downloading MobileAsset
- MobileAsset v7 on a mobile device: Switching database, or respecifying the Service URL
- MobileAsset v7: How to print Asset Tag labels from the mobile device
- MobileAsset v7: syncing a large number of photos on an iOS device results in timeouts