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Aug30
The Wasp US office will be closed Monday, September 2 for the Labor Day holiday. We will resume business as usual on Tuesday, September 3.
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Jul16
This issue has been resolved. We apologize for any issues or inconvenience experienced. Processes have been implemented to prevent future email support issues.
WaspProtect Support Center
Great products. Even better support. Every time.
FAQs (113)
Cloud (169)
- AssetCloud & InventoryCloud: Reports with monetary totals show unexpected values
- AssetCloud OnPrem/InventoryCloud OnPrem: Redis will not start, gives 1067 error
- InventoryCloud: What are the Consequences of Downgrading the InventoryCloud License?
- AssetCloud/InventoryCloud On-Premise: How to install SQL Server on a different drive letter
- Cloud products: SSO (single sign-on) protocol integration and compatibility
Hardware (390)
- WPL305 - Is there an available USB version of the WPL 305?
- WLP4170 User Manual
- 5000 Cash Drawer: Driver for Cash Drawer Serial Trigger (USB to RJ11 plug)
- Cause scanner to beep. I have an application where I am connecting one laptop to up to 3 WWS800 or WWS850 Bluetooth scanners. Is there a command sequence I can send out the com port to cause the scanner to beep.
- WRP8055 Thermal Printer - What driver should I use with a serial printer for QuickStore POS?
Software (304)
- What data formats are supported by the Import Wizard?
- QuickStore: After importing customer records into QuickStore, some or all of the customers are missing
- BarcodeMaker: Errors during installation: The installer detected a version of [Product] installed on your computer. The installation cannot continue.
- WaspNest - In MobileAsset or InventoryControl the check out and check in has been disabled and I am unable to check in or check out inventory
- WaspTime : Cannot open the manage Biometric Clocks Utility
Discontinued Products (597)
- MobileAsset: Web Module Demo/Trial
- MobileAsset: How can I see the Import Error report again after closing it?
- Custom SQL passwords for InventoryControl and MobileAsset
- MobileAsset v7: How to gather log files from a mobile device (Android, iOS, Windows Mobile / CE)
- MobileAsset v7: Error Code 1002 occurs when opening a list