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Aug30
The Wasp US office will be closed Monday, September 2 for the Labor Day holiday. We will resume business as usual on Tuesday, September 3.
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Jul16
This issue has been resolved. We apologize for any issues or inconvenience experienced. Processes have been implemented to prevent future email support issues.
WaspProtect Support Center
Great products. Even better support. Every time.
FAQs (113)
- What is Direct Thermal
- MobileAsset: Depreciation methods and process
- WMDC-Helper.exe for Windows 10 (by Juniper Systems)
- Cloud On-Premise: Overview of what gets installed, procedures performed (Express installation type)
- Wasp Cloud products: SSO setup with ADFS: Required fields, XML file, and other info
Cloud (168)
- InventoryCloud & AssetCloud: When designing Labels, the Preview tab gives an error or is blank
- AssetCloud/InventoryCloud: Error downloading configuration file for Windows Mobile devices
- InventoryCloud - AutoBuild says "This sub Item does not have enough quantity to fulfill request"
- InventoryCloud Training Resources
- Cloud On-Premise: System requirements/compatbility addendum
Hardware (390)
- WPL305 - What is the minimum size label I can print with the W305?
- Barcode printed on a colored background that will not scan.
- 5000 Cash Drawer: How to: I am installing the cash drawer in Epson's OPOS and need to know the default settings.
- Printing a label with an image takes a very long time
- POS Hardware Setup Manuals
Software (304)
- InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database
- Creating ODBC connections in 64-bit versions of Windows
- QuickStore: How to select a specific price when doing a sale when creating different retail prices
- QuickStore - How to back up database
- Alternative email server to use if email alerts are not passing through your server
Discontinued Products (597)
- MobileAsset Web Module: Using SSL
- MobileAsset v7: "Failed to check download files size" error on mobile device screen while installing
- SQL 2008 R2 or SQL 2012 Express fails to install - Windows user is same as PC name
- MobileAsset v7.1: client quits immediately, log: Unable to load DLL 'WaspAct.dll'
- MobileAsset v7: Windows Mobile/CE device gives "Error validating device name"