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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • QuickStore - What is the difference between Margin and Multiply for pricing calculation?
  • How do I obtain the activation key for my Wasp software?
  • End User License Agreement (EULA)
  • WaspTime & timeclock compatibility chart
  • AssetCloud and InventoryCloud: Single Sign-On (SSO), Active Directory Federated Services (ADFS), setup and security questions
View 148 articles

Cloud (140)


  • InventoryCloud Report editing example: Add a grand total to the Inventory Cost Report
  • Cloud On-Premise: after installation, credential fields are at the left, no logo
  • Cloud On-Premise: How to change sa password (Express installation type)
  • Cloud On-Premise: Can Single Sign-On (SSO) be used to authenticate users if no SMTP server is available? Yes
  • AssetCloud/InventoryCloud: PowerShell script to split large CSV files into smaller files
View 140 articles

Hardware (395)


  • MobileAsset v6: Error on Mobile Computer after updating to new patch version - "Failed to process parm record: IndexOutOfRangeException"
  • WPL305: During printing labels are skipped, are feeding 2 or 3 labels at a time instead of 1, or the printout is not striking on the label.
  • WDI4500 is not sending Record Separator character
  • 600 Thermal Printer - How to: How do I change the LCD display language on the W-600?
  • How do I make the WWS800 & WWS850 scanner not press the enter key after it makes a scan?
View 395 articles

Software (421)


  • Software Installation is failing
  • QuickStore - After creating a Transfer Out, the inventory is not added to the receiving store's stock
  • QuickStore - Can I create a Packing List with QuickStore
  • BarcodeMaker: The u2lwasp.dll functions are not appearing in Crystal Reports.
  • WaspTime: QuickBooks not allowing access to its data
View 421 articles

Discontinued Products (522)


  • MobileAsset: Error: The maximum number of registrations has already been reached.
  • ActiveX and DLL - How to decide whether to use ActiveX control or DLL?
  • Fontware - Barcode characters are superimposed on each other using Wasp fonts in a PowerPoint presentation
  • Fontware - How To create a code 128 B barcode?
  • MobileAsset/Labeler v7: Labeler is prompting for an activation code.
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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