When attempting to print labels from InventoryControl or MobileAsset, an error message appears stating "Failed to load print preview or print failed".

To resolve this issue:

You, or your IT administrator, will need to be logged into the PC as a Windows Administrator to be able to set the required permissions. The following folder needs to have permissions set to allow Modify for the Users group.

• 64-bit Windows: C:\Program Files (x86)\Wasp Technologies
• 32-bit Windows: C:\Program Files\Wasp Technologies

If you are not familiar with setting NTFS permissions, contact Wasp Support for assistance with the process. Instructions for settings permissions are provided below:

Setting Permissions in Windows 7:

1. In Windows File Explorer, open the C:\Program Files (x86) or C:\Program Files folder.
2. Right click on the Wasp Technologies folder, then click Properties.
3. Click the Security tab.
4. Click the Edit button on the right side toward the middle of the dialog box.
5. In the top section, click the Users group.
6. In the bottom section, in the Full Control row, check the box in the Allow column.
7. Click OK.
8. Click OK again to close the Properties screen.

Setting Permissions in Windows XP:

1. In Windows File Explorer, open the C:\Program Files folder so you can see the Wasp Technologies folder.
2. Right click the Wasp Technologies folder, then click Properties.
3. Click the Security tab.
4. In the top section, click the Users group.
5. In the bottom section, the Full Control row, check the box in the Allow column.
6. Click OK.