Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Portal
  • Knowledgebase
  • Software

Software

RSS Feed Subscribe

Labeler (132)


  • Labeler - How To - I need to create my own UPC barcode. How do I do that?
  • Labeler: How To: When you create a prompt at print time, or an external data text object in Labeler and rotate it 90 or 270 degrees, the string shifts to the top of the word box.
  • Labeler v7 is not able to print on a Brother printer that worked with Labeler v6
  • Labeler v7: the number of pages to print is -2147483648
  • Wasp Labeler v7: How do I remove labels from the drop down list under Open?
View 132 articles

WaspTime (122)


  • All Products: How to check which ports are in use
  • WaspTime : There was an error 1 saving a timetracking Quickbooks error message column. This employee is set to have activity transferred to paychecks. Activities with this employee must have a payroll item
  • WaspTime v7: 'Device Communication Error' when attempting to communicate with older clocks
  • WaspTime: Installing WaspTime v7 on a new computer as an upgrade from v4, v5, or v6, the installer will not accept the v7 upgrade Serial Key
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
View 122 articles

BarcodeMaker (23)


  • BarcodeMaker: How to set up a mail merge in Office 2003
  • BarcodeMaker: How to create barcodes in Crystal Reports version 12
  • BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker
  • BarcodeMaker: The u2lwasp.dll functions are not appearing in Crystal Reports.
  • BarcodeMaker: Office applications crash either on load or on closing when the BarcodeMaker toolbar is active.
View 23 articles

QuickStore (61)


  • QuickStore - With what other software is it compatible?
  • QuickStore - Support or future support for linux
  • QuickStore - How to back up database
  • Quickstore: What information can be exported?
  • Quickstore: User creates a new sale, takes payment, then when the receipt tries to print, Unexpected Error occurs.
View 61 articles

Count It (13)


  • Software Installation is failing
  • Wasp CountIt Manuals
  • CountIt with QuickBooks 2018: Failed to connect to QuickBooks. Please make sure QuickBooks connects to your company data
  • CountIt: field limits
  • CountIt: Manually installing to a WDT92 mobile device
View 13 articles

PackageTracker (2)


  • PackageTracker: User can log in on the PC's web browser, but the mobile app says 'Username and password combination not found'
  • Package Tracker User Manual
View 2 articles
  • [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list

    Posted by Internal User in 2017-04-10
    in Software
  • MobileAsset v6: Not able to display the lists of Customers, Employees, Manufacturers, or Suppliers

    Posted by Internal User in 2017-04-10
    in Software
  • How to edit or modify the default asset tag for MobileAsset version 6 (custom label)

    Posted by Internal User in 2017-11-21
    in Software
  • Software Installation is failing

    Posted by Max Holden in 2017-04-10
    in Software
  • MobileAsset v6: Script to create database backups outside of the program

    Posted by Internal User in 2017-06-14
    in Software
  • QuickStore - Description is cut off using 1.25" x 1" tags with a WPL205

    Posted by Max Holden in 2017-06-22
    in Software
  • QuickStore : Lanes Appear to be pointing to different databases

    Posted by Max Holden in 2017-05-16
    in Software
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Barnett in 2017-04-10
    in Software
  • QuickStore - After creating a Transfer Out, the inventory is not added to the receiving store's stock

    Posted by Max Holden in 2017-04-10
    in Software
  • When printing from the List screen, it gives an error "Settings to access printer '<name>' are not valid."

    Posted by Scott Barnett in 2017-04-10
    in Software
  • QuickStore - I use the gift certificate payment option with the correct reference and the balance is assigned to a new gift certificate. Though I get 2 gift certificates in the list, there is no record of the first one's being debited

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore - How to set up alternate sales taxes for different product in my store?

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore: How to import inventory quantity

    Posted by Max Holden in 2017-06-22
    in Software
  • QuickStore - Can I create a Packing List with QuickStore

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore - How can I print out item labels using Labeler

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore - With multiple workstations performance is slower than expected with networked users

    Posted by Max Holden in 2017-12-18
    in Software
  • BarcodeMaker: How to create barcodes in Crystal Reports version 12

    Posted by Scott Barnett in 2017-11-21
    in Software
  • BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker

    Posted by Scott Barnett in 2017-04-10
    in Software
  • BarcodeMaker: The u2lwasp.dll functions are not appearing in Crystal Reports.

    Posted by Scott Barnett in 2017-11-21
    in Software
  • WaspTime : Time exported to Quickbooks does not appear.

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime: Export payroll to QuickBooks

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime : Data and File Location for version 6

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime: QuickBooks not allowing access to its data

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime : Can I put an employee in more than one department so that I can charge various amounts to various departments?

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime: After installing WaspTime & PCPunch on a Win 2003 Server, all users have lost the ability to run certain jobs. What permissions have been reset and how to correct the issue?

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime : There was an error 1 saving a timetracking Quickbooks error message column. This employee is set to have activity transferred to paychecks. Activities with this employee must have a payroll item

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime: What is the difference between the Absence Report and the Absentee Report? What are you expected to do with each?

    Posted by Max Holden in 2017-04-10
    in Software
  • How to edit or modify the default item label for InventoryControl version 6 (custom label)

    Posted by Jason Whitmer in 2017-04-12
    in Software
  • InventoryControl -Error: Incorrect version displayed during upgrade to version 6

    Posted by Max Holden in 2017-04-10
    in Software
  • InventoryControl: Error: After restoring the database on a different server from where it was created, users are unable to log in.

    Posted by Max Holden in 2017-04-10
    in Software
  • InventoryControl v6 - How to run Enterprise database creation scripts

    Posted by Max Holden in 2017-04-10
    in Software
  • InventoryControl: Configure mobile device label printing, when printer is not connected to the Inventory Service PC

    Posted by Sicaro Burnett in 2018-02-26
    in Hardware
  • InventoryControl: Windows could not start the Wasp Inventory Windows Service, Error 1053

    Posted by Sicaro Burnett in 2017-04-10
    in Software
  • MobileAsset Web Module: How to force data through HTTPS

    Posted by Sicaro Burnett in 2017-05-10
    in Software
  • I'm able to open the WaspTime program on the server, but not on any of the client machines (multiple SQL instances)

    Posted by Internal User in 2017-04-10
    in Software
  • WaspTime v7 crashes when viewing timecards: "WaspTime 7 has stopped working."

    Posted by Scott Barnett in 2017-04-10
    in Software
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Barnett in 2017-04-10
    in Software
  • Custom SQL passwords for InventoryControl and MobileAsset

    Posted by Scott Barnett in 2019-02-19
    in Software
  • WaspTime v7: How to quickly determine employees' security level

    Posted by Scott Barnett in 2017-04-10
    in Software
  • Multiple products: Only 1000 objects show in the list, but there are more in the database

    Posted by Scott Barnett in 2019-10-09
    in FAQs
  • MobileAsset v7 compatibility with WDT3200-series mobile devices

    Posted by Scott Barnett in 2017-06-20
    in Hardware
  • InventoryControl: Automatic customer numbering is out of sequence.

    Posted by Scott Barnett in 2018-01-16
    in Software
  • How to edit or modify the default asset tag for MobileAsset version 7 (custom label)

    Posted by Scott Barnett in 2017-04-12
    in Software
  • WaspTime: Error attempting to unarchive an employee: The unarchive failed (with error in log file: Value was either too large or too small for an Int32)

    Posted by Scott Barnett in 2017-04-10
    in Software
  • WaspTime v7's Paychex Time In A Box export format is no longer accepted by Paychex

    Posted by Scott Barnett in 2017-05-19
    in Software
  • End User License Agreement (EULA)

    Posted by Scott Barnett in 2017-04-10
    in FAQs
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."

    Posted by Scott Barnett in 2017-04-10
    in FAQs
  • Multiple products: Reports & Receipts generated by Crystal Reports fail after disabling TLS 1.0 with message "Unable to connect: incorrect log on parameters."

    Posted by Scott Barnett in 2017-06-30
    in Software
  • Microsoft .NET Framework Repair and Uninstall/Reinstall Procedures

    Posted by Scott Barnett in 2018-08-03
    in FAQs
  • Multiple Products: SQL Server service will not start, error code -2146893007

    Posted by Scott Barnett in 2019-08-27
    in Software
  • ← Previous
  • 1Page 1
  • 2Page 2
  • 3Current Page
  • 4Page 4
  • Next →

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro