Symptoms
- Near the end of the installation of MobileAsset v7 and Labeler, you receive:
Setup Error
Install script failed to load DLL file C:\Users\[username]\AppData\Local\Temp\{hex characters}\{hex characters}\WASPACT.DLL
- It's possible the MobileAsset window may never appear when launched. If so, you do not see mobileasset.exe running in Task Manager, and the MobileAsset.log file contains errors:
2015-12-04 10:53:16.453 1 FATAL | Unable to load DLL 'WaspAct.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
2015-12-04 10:53:16.453 1 FATAL | at Wasp.Utility.WaspActivation.SetWebPage(String sWebPage)
| at Wasp.Apps.WaspApps.ValidateLicense(Int32 nAlgorithmID)
2015-12-04 10:53:16.453 1 ERROR | Failed to Validate the license.
Cause
The file msvcr110.dll is missing.
Resolution
- Copy the file from another PC to the problem PC in the correct location, which is:
64-bit Windows: C:\Windows\SysWOW64\msvcr110.dll
32-bit Windows: C:\Windows\System32\msvcr110.dll
or
- Download the following zipped file, then extract it to the correct location (above).
https://dl.waspbarcode.com/kb/windows/msvcr110.zip
More Information
- The initial installation of .NET v3.5.1 on Windows XP installs the file in question. On any version of Windows, if the file is moved or deleted, subsequent uninstall & reinstall of this feature does not restore the file.
Windows Vista, 7, 8, 10: Enabled via Programs and Features, Turn Windows features on or off.
Windows XP: Installed via MobileAsset installer, or separate download from Microsoft.
- The file is identical on 64- and 32-bit editions of Windows XP, Vista, 7, 8, and 10:
