Symptoms
- Starting with a working installation of MobileAsset v6.x, the MobileAsset v7.1 patch was run attempting to upgrade the version. However, when the MA client is launched, it quits immediately with no error. The MobileAsset.log file contains an error:
FATAL | Unable to load DLL 'WaspAct.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) - MobileAsset's installation directory does contain WaspAct.dll, with the correct recent date.
Cause
Incremental patch installers do not contain all the files needed to upgrade major version numbers (e.g. from v6.x to v7.x), and will cause problems. To upgrade the major version number, the full installer for the new version must be run. This is obtained by purchasing an upgrade license which includes a disc or downloaded installer.
Resolution
Run the full version installer and do the Reinstall option, on all MobileAsset PCs.
Note
Customers with the Enterprise edition using additional databases should contact Wasp Support for assistance upgrading those additional databases.