If the server's machine name or IP address has changed after installing the program onto the client PC, the config file sent to the mobile device when it is loaded will have the original IP address in it.

To resolve this for mobile devices that have already had the program loaded:

1. Browse the files on the device using ActiveSync > Explore or Windows Mobile Device Center > File Management. Look in \Program Files\InventoryControlRF.
   
   
2. Copy the file ServiceInfo.config to the PC. Use Notepad on the PC to edit the file. It may have 2 lines, the server name and the port number.
   
   For example:
   
   JASON-IC6
   10005
   
   Or it may have 4 lines, with the addition of the IP address and port number.
   
   For example:
   
   10.1.7.204
   10005
   JASON-IC6
   10005
   
   
3. After editing the file with your updated server name and IP address, copy it back to the device with ActiveSync/Windows Mobile Device Center, overwriting the file on the device.
   
   
4. Try opening the program again and contact support if you still receive the same error.

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To update the config file on the pc so the new IP address will be sent to any mobile devices loaded in the future, browse to C:\Program Files (x86)\Wasp Technologies\InventoryControl\PocketPC and edit ServiceInfo.Config with NotePad to enter the new address.