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Software Installation is failing

Posted by Max Holden in 2017-04-10
in Software
My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.

Posted by Scott Kircher in 2017-04-10
in Software > InventoryControl > Version 7
IIS needs to be manually changed to 32-bit mode in the web module

Posted by Scott Kircher in 2017-06-14
in Software
Multiple Products: Custom Reports

Posted by Max Holden in 2017-08-01
in FAQs
WaspTime : How to back up database

Posted by Max Holden in 2017-04-10
in Software
WaspTime: Explanation of Group scheduling options

Posted by Max Holden in 2017-11-21
in Software
WaspTime : Time exported to Quickbooks does not appear.

Posted by Max Holden in 2017-04-10
in Software
WaspTime: Export payroll to QuickBooks

Posted by Max Holden in 2017-04-10
in Software
Alternative email server to use if email alerts are not passing through your server

Posted by Max Holden in 2020-06-03
in Cloud > AssetCloud
WaspTime: Time server will not stay started

Posted by Max Holden in 2017-05-10
in Software
WaspTime: Not able to communicate with the ESI system

Posted by Max Holden in 2017-04-10
in Software
WaspTime : Cannot open the manage Biometric Clocks Utility

Posted by Max Holden in 2017-04-10
in Software
WaspTime: Enabling Windows Authentication (Active Directory Integration) for Web Module

Posted by Max Holden in 2020-01-15
in Software
WaspTime : Enrolling new employees updates the clocks each time an employee is saved

Posted by Max Holden in 2017-04-10
in Software
WaspTime: B2000, BC100, RF200, HD300 timeclock is detected as an incorrect or wrong model/type

Posted by Max Holden in 2018-09-21
in Hardware > Time Clocks
WaspTime : Error communicating with biometric clock. "Unable to connect to device. Error Code: -6"

Posted by Max Holden in 2018-10-02
in Software
WaspTime: "Failed to open a rowset" error when trying to open reports

Posted by Max Holden in 2017-04-10
in Software
WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?

Posted by Max Holden in 2017-04-10
in Software
WaspTime: Script to create database backups outside of the program

Posted by Max Holden in 2017-06-14
in Software
WaspTime : I installed just the PC Punch software on my client computers and PC Punch does not run.

Posted by Max Holden in 2017-04-10
in Software
WaspTime : How to setup ESI clocks with WaspTime

Posted by Jason Whitmer in 2017-04-10
in Software
WaspTime: ESI Clock Port Settings

Posted by Jason Whitmer in 2017-07-18
in Software
WaspTime: Exception trying to load the time zones: The given key was not found in the dictionary.

Posted by Jason Whitmer in 2020-06-10
in Software > WaspTime > Version 6
WaspTime 7: Timecard edits made from web are wiped out if employee punches again

Posted by Jason Whitmer in 2017-04-10
in Software > WaspTime > Version 7
I'm able to open the WaspTime program on the server, but not on any of the client machines (multiple SQL instances)

Posted by Internal User in 2017-04-10
in Software
WaspTime: Installing WaspTime v7 on a new computer as an upgrade from v4, v5, or v6, the installer will not accept the v7 upgrade Serial Key

Posted by Jason Whitmer in 2017-04-10
in Software
WaspTime: If a machine has PCPunch but not the WaspTime client, it will not be able to connect to WaspTimeServer

Posted by Jason Whitmer in 2018-03-13
in Software > WaspTime > Version 7
When using Request Change from the WaspTime Web portal, where does the information go?

Posted by Jason Whitmer in 2017-04-10
in Software > WaspTime > Version 6
Creating Holidays for WaspTime

Posted by Sicaro Burnett in 2017-05-10
in Software > WaspTime > Version 7
InventoryControl: Error: "Connection refused. Check if Wasp Inventory Windows Service is started", but the service is started

Posted by Sicaro Burnett in 2017-06-14
in Software > MobileAsset
WaspTime: We use Sage for the Payroll service, but the Employee IDs have a letter in them, and WaspTime will accept only numbers

Posted by Jason Whitmer in 2017-04-10
in Software > WaspTime > Version 7
How to restore a blank database from WaspTime 7

Posted by Sicaro Burnett in 2017-05-19
in Software > WaspTime > Version 7
Multiple products: Windows 8.1 does not allow .Net Framework to install properly

Posted by Jason Whitmer in 2017-06-14
in Hardware > Mobile Computers
Multiple Products: SSL Provider, error 0 The message received was unexpected or badly formatted

Posted by Jason Whitmer in 2018-01-09
in Software > MobileAsset > Version 7
WaspTime: How to update the connection information after the server's machine name or IP address has been changed

Posted by Jason Whitmer in 2017-04-10
in Software > WaspTime > Version 6
WaspTime v7 crashes when viewing timecards: "WaspTime 7 has stopped working."

Posted by Scott Kircher in 2017-04-10
in Software
WaspTime v7: Overtime when using California Overtime Rules with a Semi-Monthly pay period

Posted by Jason Whitmer in 2017-07-31
in Software > WaspTime > Version 7
WaspTime v7: Absences and related reports

Posted by Scott Kircher in 2017-06-14
in Software > WaspTime > Version 7
WaspTime: Importing Punches from timeclock via USB drive

Posted by Sicaro Burnett in 2017-04-10
in Hardware > Time Clocks
WaspTime v7: Overtime is being applied even though the weekly total is less than 40 hours

Posted by Jason Whitmer in 2017-04-10
in Software > WaspTime > Version 7
WaspTime v7: certain PCPunch users experience delays when punching

Posted by Scott Kircher in 2017-05-19
in Software > WaspTime > Version 7
WaspTime v7: Payroll Summary Report shows wrong hour totals for group or department

Posted by Scott Kircher in 2017-07-26
in Software > WaspTime > Version 7
WaspTime v7: At launch, error: The WaspTime client failed to connect... Login failed for user 'TimeUser'

Posted by Scott Kircher in 2017-05-19
in Software > WaspTime > Version 7
WaspTime Web v7: At login, employees immediately receive message: Your session timed out.

Posted by Scott Kircher in 2017-08-10
in Software > WaspTime > Version 7
WaspTime v7: List of Reports, Filenames, and Descriptions

Posted by Scott Kircher in 2019-02-07
in Software > WaspTime > Version 7
WaspTime v7 Editions: What is included?

Posted by Scott Kircher in 2020-03-04
in Software > WaspTime > Version 7
WaspTime 7 Enterprise: How do I direct the database creation to my full version SQL instance?

Posted by Jason Whitmer in 2018-03-21
in Software > WaspTime > Version 7
Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.

Posted by Scott Kircher in 2019-10-21
in FAQs
WaspTime v7: Scripts to create TimeUser and TimeReader SQL user accounts

Posted by Scott Kircher in 2019-01-16
in Software > WaspTime > Version 7
WaspTime v7: Timecard Approval notes on setup and procedure

Posted by Scott Kircher in 2019-09-30
in Software > WaspTime > Version 7

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Software Installation is failing

My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.

IIS needs to be manually changed to 32-bit mode in the web module

Multiple Products: Custom Reports

WaspTime : How to back up database

WaspTime: Explanation of Group scheduling options

WaspTime : Time exported to Quickbooks does not appear.

WaspTime: Export payroll to QuickBooks

Alternative email server to use if email alerts are not passing through your server

WaspTime: Time server will not stay started

WaspTime: Not able to communicate with the ESI system

WaspTime : Cannot open the manage Biometric Clocks Utility

WaspTime: Enabling Windows Authentication (Active Directory Integration) for Web Module

WaspTime : Enrolling new employees updates the clocks each time an employee is saved

WaspTime: B2000, BC100, RF200, HD300 timeclock is detected as an incorrect or wrong model/type

WaspTime : Error communicating with biometric clock. "Unable to connect to device. Error Code: -6"

WaspTime: "Failed to open a rowset" error when trying to open reports

WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?

WaspTime: Script to create database backups outside of the program

WaspTime : I installed just the PC Punch software on my client computers and PC Punch does not run.

WaspTime : How to setup ESI clocks with WaspTime

WaspTime: ESI Clock Port Settings

WaspTime: Exception trying to load the time zones: The given key was not found in the dictionary.

WaspTime 7: Timecard edits made from web are wiped out if employee punches again

I'm able to open the WaspTime program on the server, but not on any of the client machines (multiple SQL instances)

WaspTime: Installing WaspTime v7 on a new computer as an upgrade from v4, v5, or v6, the installer will not accept the v7 upgrade Serial Key

WaspTime: If a machine has PCPunch but not the WaspTime client, it will not be able to connect to WaspTimeServer

When using Request Change from the WaspTime Web portal, where does the information go?

Creating Holidays for WaspTime

InventoryControl: Error: "Connection refused. Check if Wasp Inventory Windows Service is started", but the service is started

WaspTime: We use Sage for the Payroll service, but the Employee IDs have a letter in them, and WaspTime will accept only numbers

How to restore a blank database from WaspTime 7

Multiple products: Windows 8.1 does not allow .Net Framework to install properly

Multiple Products: SSL Provider, error 0 The message received was unexpected or badly formatted

WaspTime: How to update the connection information after the server's machine name or IP address has been changed

WaspTime v7 crashes when viewing timecards: "WaspTime 7 has stopped working."

WaspTime v7: Overtime when using California Overtime Rules with a Semi-Monthly pay period

WaspTime v7: Absences and related reports

WaspTime: Importing Punches from timeclock via USB drive

WaspTime v7: Overtime is being applied even though the weekly total is less than 40 hours

WaspTime v7: certain PCPunch users experience delays when punching

WaspTime v7: Payroll Summary Report shows wrong hour totals for group or department

WaspTime v7: At launch, error: The WaspTime client failed to connect... Login failed for user 'TimeUser'

WaspTime Web v7: At login, employees immediately receive message: Your session timed out.

WaspTime v7: List of Reports, Filenames, and Descriptions

WaspTime v7 Editions: What is included?

WaspTime 7 Enterprise: How do I direct the database creation to my full version SQL instance?

Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.

WaspTime v7: Scripts to create TimeUser and TimeReader SQL user accounts

WaspTime v7: Timecard Approval notes on setup and procedure