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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (13)


  • QuickBooks - Application with Revoked Certificate
  • PackageTracker: Working with attached pictures in the Android app
  • Timeclocks (2023): configure Wifi password via file on USB drive
  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
View 13 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • How do I obtain the activation key for my Wasp software?
  • Windows Mobile/CE Devices: thorough driver removal from Device Manager
  • Windows Mobile Device Center troubleshooting on Windows 10
  • Service Agreement
  • InventoryCloud On-Site Training
View 112 articles

Cloud (176)


  • InventoryCloud: how to fix Pick Order picked by mistake
  • AssetCloud & InventoryCloud: New user invitation process with Active Directory Federated Services (ADFS) authentication enabled
  • AssetCloud/InventoryCloud: Emailed notifications show information about the wrong event
  • Cloud On-Premise: Disable cleartext authentication mechanism in RabbitMQ AMQP configuration
  • AssetCloud/InventoryCloud: PowerShell script to split large CSV files into smaller files
View 176 articles

Hardware (394)


  • Muliple Products - Retains the MobileAsset database after cold boot
  • WPL305 - How to reset and recalibrate the WPL305 printer
  • WDI4500: Scanning into Excel, the Tab or Enter keys do not work
  • 600 Thermal Printer - Is there a way of using the W-600 in a DOS environment?
  • How do I set the WWS800 & WWS850 to not go into sleep mode?
View 394 articles

Software (304)


  • MobileAsset v6: Not able to display the lists of Customers, Employees, Manufacturers, or Suppliers
  • QuickStore : Lanes Appear to be pointing to different databases
  • QuickStore - How to set up alternate sales taxes for different product in my store?
  • BarcodeMaker: How to create barcodes in Crystal Reports version 12
  • WaspTime: Export payroll to QuickBooks
View 304 articles

Discontinued Products (597)


  • MobileAsset: Printing labels, errors occur referencing LabelerOCX.OCX
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • MobileAsset v7, v6: Script to create database backups outside of the program
  • MobileAsset Web: Certain receipts do not list the asset(s)
View 597 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
View 8 articles

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