Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- Manually installing SQL Server 2008 R2 or 2012 Express
- Bluetooth scanner paired to Android device disables on-screen keyboard
- AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
- Multiple products: Cyclic redundancy check (CRC) failed
- InventoryCloud 2-hour Online Training
Cloud (176)
- Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
- InventoryCloud: When Receiving a Purchase Order, why are Received QTY and Site / Location blank on the printed Receiver?
- LDS Extraction Tool error: Extraction failed
- AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
- AssetCloud & InventoryCloud On-Premise: Uninstall and reinstall the WaspNow service
Hardware (394)
- WPA1200 - How to perform a Cold Boot
- WCS3900 or WCS3905: scanner's beam comes on but no barcodes are read (PS/2 keyboard connection)
- Setting Suffix on the WDI4500
- 600 Thermal Printer: What is the smallest Label size you can print on a W-600?
- Does the WWS800 or WWS850 device support the Encryption of Bluetooth transmissions either via the base/charger dock or using a third party Bluetooth PC adapter?
Software (305)
- Reports print on the wrong page size
- BarcodeMaker: Not compatible with 64-bit edition of Microsoft Office
- CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
- WaspTime Web: HTTP Error 500.19 when browsing
- WaspTime: Script to create database backups outside of the program
Discontinued Products (597)
- WDT3250: Setting up wireless network
- MobileAsset/Labeler v7: Labeler is prompting for an activation code.
- MobileAsset v7 - EDU version is showing Customer and Employee instead of Student and Staff
- MobileAsset: When adding a contract to an asset, the program gives an Unhandled Exception error and closes
- MobileAsset v7: Nothing happens when launching PC client; logged error "Failed to copy the license key to the data store"