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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (129)

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• WaspTime : Error in TCP control message when starting WaspTime
• Excel and CSV files: leading zeroes trimmed, numbers appear in exponential notation
• AssetCloud: Tips for printing asset tag labels
• Windows 10 v1803 blocks connection to multiple Wasp products
• DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS

View 129 articles

Cloud (90)

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• AssetCloud: View Assets list and most reports no longer show Purchase information
• AssetCloud: How do I make the Asset Tag labels fit on 2" x 0.75" labels?
• AssetCloud & InventoryCloud: Reports with monetary totals show unexpected values
• AssetCloud OnPrem/InventoryCloud OnPrem: Redis will not start, gives 1067 error
• AssetCloud/InventoryCloud: How can I add a digital signature to a PDF export in Report Designer?

View 90 articles

Hardware (378)

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• How to Show or Hide the iOS keyboard for the WWS450
• How to program the WPS200 to read function keys
• WWS800/850: Characters out of order when connected with Bluetooth
• WWS450 scanner: Determine the serial number and firmware version
• WDT60 & WDT90 is not recognized on Windows 7 (32- or 64-bit)

View 378 articles

Software (675)

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• InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database
• Creating ODBC connections in 64-bit versions of Windows
• QuickStore: How to select a specific price when doing a sale when creating different retail prices
• QuickStore - How to back up database
• Alternative email server to use if email alerts are not passing through your server

View 675 articles

Discontinued Products (215)

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• MobileAsset: Cannot access other company databases
• I am using Crystal Reports to try and create custom reports for my Wasp product; I keep getting a log in screen when trying to access the database.
• Fontware - Printing from MS Word to a W-300 label printer, 3 blank labels are fed after it prints.
• Fontware - How to create an EAN13 barcode by just using the font
• Fontware - I installed Fontware with the add-in for Crystal Reports, but when I launch Crystal reports, I do not see any of the stringtobarcode functions listed.

View 215 articles