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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (107)

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• WDI4200: Setting a prefix or suffix
• Windows Mobile Device Center troubleshooting on Windows 10
• Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
• DR2 & DR3 mobile devices: clearing app cache
• PackageTracker: Mobile device requirements

View 107 articles

Cloud (36)

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• AssetCloud: How do I make the Asset Tag labels fit on 2" x 0.75" labels?
• PackageTracker Installation on Windows Mobile/CE device
• AssetCloud & InventoryCloud: Labels editing - How to increase the size of the barcode object
• DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
• AssetCloud: iOS app login error: Request failed: method not allowed (405)

View 36 articles

Hardware (387)

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• Thermal Receipt Printers: Printer Driver (v4.51)
• WWS450: Bluetooth pairing to PC when Windows will not give a pairing code
• WWS750 scanner Quick Reference Guides, how to link (pair) to base, or via Bluetooth to PC
• B2000 timeclock: Enrolling fingerprints
• DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)

View 387 articles

Software (638)

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• Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
• MobileAsset v7: Default label tables and fields
• Quickstore: User creates a new sale, takes payment, then when the receipt tries to print, Unexpected Error occurs.
• InventoryControl v7: Default label tables and fields
• Labeler v7.1.5 on Windows 10 v1803: At quit, Unhandled Error appears

View 638 articles

Discontinued Products (217)

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• Multiple Products: service stops repeatedly on Windows Server with DNS service
• AssetCloud: How to migrate from MobileAsset?
• SQL Server User Mapping for InventoryControl, MobileAsset, WaspTime
• SQL Server 2012 Express download and installation
• Multiple programs: SQL database response is slow

View 217 articles