Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
Cloud (176)
- Cloud On-Premise installation: hang/stuck on SQL Server Management Studio (SSMS) setup
- Cloud On-Premise: Attempting to make a change, the screen goes white and does not respond
- AssetCloud & InventoryCloud On-Premise: Procedure to restart websites and recycle application pools
- Cloud On-Premise: At initial install, if OP installer is cancelled before a SQL Compact installer completes: "Error attempting to validate previous installed features."
- Cloud On-Premise: Attempting to log into Wasp Configuration Tool or SQL Server Management Studio, error message is encountered mentioning "Server is in single user mode"
Hardware (394)
- Printers not responding after assigning an IP address with the admin utility.
- WLP4170 - How can I program my Wasp WLP 4170 Scanner to strip off the leading 0 when decoding UPC-A bar codes?
- WWS550i: How do I enable Bluetooth SPP on my WWS550i scanner?
- How do I adjust the volume control on the WWS800 & WWS850?
- Thermal Receipt Printers: Printer Driver (v3.51, older, deprecated)
Software (305)
- QuickStore: Can I use a wireless network to connect my additional lanes with the main Quickstore database?
- QuickStore - With what other software is it compatible?
- BarcodeMaker: How to set up a mail merge in Office 2007
- WaspTime v6: Reports not opening, Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine
- WaspTime: Enabling Windows Authentication (Active Directory Integration) for Web Module
Discontinued Products (597)
- All Products: How to check which ports are in use
- InventoryControl v7 / MobileAsset v7: SQL Server 2008 fails to install from download
- Multiple products: Only 1000 objects show in the list, but there are more in the database
- MobileAsset Web: attempting to view reports gives error: "CrystalReportViewer - CrystalReportViewer1 Error: Fail to render the page."
- MobileAsset: Mobile device gives an error that it cannot connect with the web service when trying to log in