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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (118)

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• WaspTime: Enrolling employees on a new clock
• AssetCloud/InventoryCloud: Migrating data from MobileAsset/InventoryControl v7
• DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS
• MobileAsset v7: "http" in iOS app's Server URL field is case-sensitive
• Multiple products: Will the mobile device app work when not connected to a wifi network?

View 118 articles

Cloud (73)

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• AssetCloud/InventoryCloud OnPrem: After resetting the data, the left hand menu has no labels
• Cloud On-Premise: How to uninstall
• Asset/Inventory Cloud OnPremise installation rejects license key in non-US regions
• Cloud On-Premise: Attempting to make a change, the screen goes white and does not respond
• AssetCloud OnPrem/InventoryCloud OnPrem: Redis will not start, gives 1067 error

View 73 articles

Hardware (374)

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• serial cable for WLS9600 & WDI4600 scanners
• InventoryControl v7 and MobileAsset v7: troubleshooting a connection error on mobile device
• DR3 & DR4 USB and Ethernet cradles
• WPL Printer Troubleshooting: Use Dump Mode to save print job to USB memory stick
• Multiple scanners: Can I drop a leading character?

View 374 articles

Software (668)

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• Custom SQL passwords for WaspTime
• WaspTime Web: after installing, error 0x80070021: The requested page cannot be accessed...
• Labeler v7: How to prevent "unprintable area" message at Print
• WaspTime Web: installation source
• WaspTime v7: Timecard Approval notes on setup and procedure

View 668 articles

Discontinued Products (215)

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• Multiple Products: service stops repeatedly on Windows Server with DNS service
• AssetCloud: How to migrate from MobileAsset?
• SQL Server User Mapping for InventoryControl, MobileAsset, WaspTime
• SQL Server 2012 Express download and installation
• Multiple programs: SQL database response is slow

View 215 articles