Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- What is Direct Thermal
- USB-COM driver for some Wasp scanners
- Windows 10 Fix Summary for Windows Mobile Device Center issues (win10fix)
- AssetCloud & InventoryCloud: Migrating data from MobileAsset v7 or InventoryControl v7
- Wasp Cloud products: SSO setup with ADFS: Required fields, XML file, and other info
Cloud (176)
- Cloud On-Premise installation: hang/stuck on SQL Server Management Studio (SSMS) setup
- Cloud On-Premise: Attempting to make a change, the screen goes white and does not respond
- AssetCloud & InventoryCloud On-Premise: Procedure to restart websites and recycle application pools
- Cloud On-Premise: At initial install, if OP installer is cancelled before a SQL Compact installer completes: "Error attempting to validate previous installed features."
- Cloud On-Premise: Attempting to log into Wasp Configuration Tool or SQL Server Management Studio, error message is encountered mentioning "Server is in single user mode"
Hardware (394)
- WPL305 - How do you change the WPL 305 printer's settings when switching from direct thermal to thermal transfer ( DT / TT ) or vice-versa?
- WCS3900 - How can I silence my WCS3900 or WCS3905 Scanner so that I don't hear a beep?
- Bluetooth HID scanners that detect but then cannot connect
- WPL606 - How to Load Labels in Peeler on the WPL606
- What do the different flashing light patterns mean on the WSS800 & WSS850?
Software (305)
- QuickStore: Can I use a wireless network to connect my additional lanes with the main Quickstore database?
- QuickStore - With what other software is it compatible?
- BarcodeMaker: How to set up a mail merge in Office 2007
- WaspTime v6: Reports not opening, Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine
- WaspTime: Enabling Windows Authentication (Active Directory Integration) for Web Module
Discontinued Products (597)
- [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
- MobileAsset - How do I backup the database?
- Mobile Asset - How To - Need to remove Conditions that were misspelled or added in error
- MobileAsset v7: How to install on the WPA1000
- Driver & Quick Start Guide for Printer Server add-on for WPL606 & WPL305