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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (92)

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• WWS450 Pairing to the Cradle or Base
• Power Supply specifications for multiple products
• Windows Printer & Printing Subsystem problems
• Microsoft .NET Framework Repair and Uninstall/Reinstall Procedures
• Bluetooth scanner paired to Android device disables on-screen keyboard

View 92 articles

Cloud (24)

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• Report list comparison between AssetCloud, MobileAsset v7, and MobileAsset v6
• AssetCloud: Working with Multi-Quantity Assets
• AssetCloud: When designing the Asset Tag label, the Preview tab is blank, and there is an error message saying "Lack of free space on the page".
• AssetCloud: Where to view checkout/checkin signatures?
• AssetCloud: How to send logs from the Android app

View 24 articles

Hardware (374)

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• Timeclock display shows Jan 1, 2070, and WaspTime reports its time as 8/18/2103, cannot be updated
• DR2: Factory reset
• DR2: Changing scanner options
• DR2: The scanner reads a barcode and beeps, but nothing is sent to the application
• DR2: How to take a screenshot

View 374 articles

Software (616)

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• InventoryControl v7: Changing values in trackby fields, and changing trackby settings
• InventoryControl v7: Date Code related settings/options
• Multiple Products: SQL Server service will not start, error code -2146893007
• MobileAsset v7: Checking In to a new location does not move the asset
• InventoryControl v7: Unable to print labels using the wireless mode mobile device

View 616 articles

Discontinued Products (217)

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• Multiple Products: service stops repeatedly on Windows Server with DNS service
• AssetCloud: How to migrate from MobileAsset?
• SQL Server User Mapping for InventoryControl, MobileAsset, WaspTime
• SQL Server 2012 Express download and installation
• Multiple programs: SQL database response is slow

View 217 articles