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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

FAQs (101)

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• Windows 10 v1803 blocks connection to multiple Wasp products
• Is there a way to make barcodes by using a font?
• Mobile device feature comparison chart
• Windows 10 Fall Creators Update (v1709): Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
• WaspTime & timeclock compatibility chart

View 101 articles

Cloud (35)

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• PackageTracker Installation on Windows Mobile/CE device
• AssetCloud & InventoryCloud: Labels editing - How to increase the size of the barcode object
• DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
• AssetCloud: iOS app login error: Request failed: method not allowed (405)
• AssetCloud: How to edit a notification email

View 35 articles

Hardware (384)

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• B2000 timeclock: Enrolling fingerprints
• DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
• WWS550i scanner: hardware reset button
• Windows Mobile Device Center: Device Connection Settings in the Registry
• WLS9500: How to set prefix (character sent before data) or suffix (character sent after data)

View 384 articles

Software (635)

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• Labeler v7.1.5 on Windows 10 v1803: At quit, Unhandled Error appears
• InventoryControl v7: QuickBooks and Quotewerks connectors are no longer sold or supported
• InventoryControl v7: How to set up printing Add or Receive labels from a mobile device to a Bluetooth ZPL-compatible label printer
• DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
• Labeler v7 crashes at launch; log file mentions "Insufficient memory" and "System.Windows.Media.Composition.DUCE.Channel.SyncFlush()"

View 635 articles

Discontinued Products (217)

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• Multiple Products: service stops repeatedly on Windows Server with DNS service
• AssetCloud: How to migrate from MobileAsset?
• SQL Server User Mapping for InventoryControl, MobileAsset, WaspTime
• SQL Server 2012 Express download and installation
• Multiple programs: SQL database response is slow

View 217 articles