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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (13)

QuickBooks - Application with Revoked Certificate
PackageTracker: Working with attached pictures in the Android app
Timeclocks (2023): configure Wifi password via file on USB drive
Microsoft products End of Life pertaining to Wasp Tech Support
Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database

View 13 articles

AssetCloud Getting Started (3)

Getting Started with AssetCloud
RFID Troubleshooting and Setup
AssetCloud report customization: Add Grand Total to Asset by Asset Type Report

View 3 articles

FAQs (112)

How do I obtain the activation key for my Wasp software?
Windows Mobile/CE Devices: thorough driver removal from Device Manager
Windows Mobile Device Center troubleshooting on Windows 10
Service Agreement
InventoryCloud On-Site Training

View 112 articles

Cloud (176)

InventoryCloud: how to fix Pick Order picked by mistake
AssetCloud & InventoryCloud: New user invitation process with Active Directory Federated Services (ADFS) authentication enabled
AssetCloud/InventoryCloud: Emailed notifications show information about the wrong event
Cloud On-Premise: Disable cleartext authentication mechanism in RabbitMQ AMQP configuration
AssetCloud/InventoryCloud: PowerShell script to split large CSV files into smaller files

View 176 articles

Hardware (394)

Timeclock display shows Jan 1, 2070 (or 1970), and WaspTime reports its time as 8/18/2103, cannot be updated
WWS450: Bluetooth pairing to PC when Windows will not give a pairing code
WPL308: Wifi module installation
WWS750 - How To Quiet the Buzzer
WDT950 Factory Reset (difficult devices)

View 394 articles

Software (305)

MobileAsset v6: Not able to display the lists of Customers, Employees, Manufacturers, or Suppliers
QuickStore : Lanes Appear to be pointing to different databases
QuickStore - How to set up alternate sales taxes for different product in my store?
BarcodeMaker: How to create barcodes in Crystal Reports version 12
WaspTime: Export payroll to QuickBooks

View 305 articles

Discontinued Products (597)

WaspTime: How to backup, move and restore the database and service to a new machine
WaspTime: What is the difference between the Absence Report and the Absentee Report? What are you expected to do with each?
InventoryControl: Version 6 documentation
WaspTime 7: Timecard edits made from web are wiped out if employee punches again
WaspTime v7 crashes when viewing timecards: "WaspTime 7 has stopped working."

View 597 articles

Software Updates & Patches (8)

InventoryControl v6 Updates & Patches
CountIt v2 Updates & Patches
WaspLabeler v7 Updates & Patches
WaspLabeler v6 Updates & Patches
WaspLabeler db Tracker Updates & Patches

View 8 articles

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