Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
FAQs (112)
- What is Bar Length
- Sample labels and ribbon included with WPL printers
- Windows 10 (v1709), 1803 and 1090: Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
- Multiple Products Error 26 Troubleshooting steps
- Wasp Cloud products: SSO setup with Google App SAML: Required fields, XML file, and other info
Cloud (176)
- AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
- Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
- InventoryCloud: When Receiving a Purchase Order, why are Received QTY and Site / Location blank on the printed Receiver?
- LDS Extraction Tool error: Extraction failed
- AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
Hardware (394)
- WPL305 - What sort of cable is needed to connect the W305 to a computer via serial connection?
- How do I enable Inverse or Negative barcode reading on the WCS3900 or WLR8900 scanners?
- How to: How can I open a Cash Drawer connected to the 8055 Receipt Printer using Visual Basic 6 code?
- Printer pauses between labels
- Thermal Receipt Printers: Can you use generic paper rolls in Wasp's Receipt printer?
Software (305)
- How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
- BarcodeMaker: DllRegisterServer in C:\Program Files\Wasp Technologies\BarcodeMaker\adxloader.dll failed.
- Labeler v6: no toolbars visible, can only print
- Labeler v7 User Manual
- Labeler v7: Label linked to ODBC data source gives ERROR 08001 Encryption not supported on the client
Discontinued Products (597)
- MobileAsset Web: Enabling Windows Active Directory authentication
- MobileAsset: How do I change the available selections for Condition on the Maintenance Entry screen?
- Multiple products: SQL Server fails to start with Error 1814 on military/government PCs
- MobileAsset v7: How to change the ports used by the Wasp MobileAsset Windows Service
- Windows Mobile Device Center (WMDC): network ports needed for operation