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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

InventoryCloud Getting Started (1)


  • Getting Started with InventoryCloud
View 1 article

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (143)


  • QuickStore: How to define 3 diffrent types of VAT (UK Value Added Tax)
  • Manually installing SQL Server 2008 R2 or 2012 Express
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • Mobile device feature comparison chart
  • Multiple products: Will the mobile device app work when not connected to a wifi network?
View 143 articles

Cloud (125)


  • AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
  • Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
  • AssetCloud OnPrem/InventoryCloud OnPrem: Can it be installed on a Domain Controller?
  • AssetCloud and InventoryCloud: How to gather log files
  • AssetCloud On-Premise & InventoryCloud On-Premise: Windows 11 Compatibility note regarding NVMe SSD drives
View 125 articles

Hardware (389)


  • Are the scanners compatible with Windows XP?
  • WCS3900 - How do I stop my WCS3900 or WCS3905 scanner from pressing "Enter" after every scan?
  • Old Bluetooth adapter on Windows XP produces Add New Device Wizard
  • W600 and W300 driver DT/TT
  • How does advanced data formatting work with the WWS800 & WWS850?
View 389 articles

Software (420)


  • InventoryControl - How do I get started using InventoryControl
  • Windows Security Message: Data execution protection error in Windows Vista
  • QuickStore - How do I connect my Wasp WPL-305 printer with USB so I can print
  • Printing Labels from CountIt
  • WaspTime: How to backup, move and restore the database and service to a new machine
View 420 articles

Discontinued Products (522)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • ActiveX and DLL - Error: "You don't have the license required to use this ActiveX control" when making a control with Font Control in Access XP with non-English language settings
  • Fontware - How to add a barcode to my mail merge document (from Excel to Word)
  • Fontware - Upgrade to Access 2003
  • MobileAsset v7: Cannot Upload or Sync Device after Changing Password in MA on the PC
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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