Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Portal
  • Knowledgebase
  • Software

Software

RSS Feed Subscribe

Labeler (132)


  • Labeler - How To - How do I define a placeholder for a label object?
  • Labeler - How To - How do I create a barcode with no human readable text?
  • Labeler v7: Error Converting label
  • Labeler v7: Many Properties boxes appear on-screen, and they cannot be closed
  • Labeler v7: Printing to a printer named with an apostrophe (including Datamax-O'Neil) fails with no error
View 132 articles

WaspTime (122)


  • WaspTime: QuickBooks not allowing access to its data
  • WaspTime: After installing WaspTime & PCPunch on a Win 2003 Server, all users have lost the ability to run certain jobs. What permissions have been reset and how to correct the issue?
  • WaspTime Web: errors: Failed to find adsutil: C:\Inetpub\AdminScripts\adsutil.vbs & Operation failed with 0x8007000B: An attempt was made to load a program with an incorrect format.
  • I'm able to open the WaspTime program on the server, but not on any of the client machines (multiple SQL instances)
  • SQL Server 2012 Express download and installation
View 122 articles

BarcodeMaker (23)


  • BarcodeMaker: How to set up a mail merge in Office 2007
  • BarcodeMaker: How to set up a mail merge in Office 2003
  • BarcodeMaker: How to create barcodes in Crystal Reports version 12
  • BarcodeMaker: Shared documents opened on machines with BarcodeMaker installed show partial barcodes, but display correctly on machines without BarcodeMaker
  • BarcodeMaker: The u2lwasp.dll functions are not appearing in Crystal Reports.
View 23 articles

QuickStore (61)


  • QuickStore: After importing customer records into QuickStore, some or all of the customers are missing
  • QuickStore - With what other software is it compatible?
  • QuickStore - Scan/QTY functions
  • Quickstore: When printing or pulling a report an error stating "It is not possible to setup printers..." appears.
  • QuickStore: Lanes show the correct data directory, but see different data than the server
View 61 articles

Count It (13)


  • Wasp CountIt Manuals
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
  • CountIt with QuickBooks 2018: Failed to connect to QuickBooks. Please make sure QuickBooks connects to your company data
  • CountIt: field limits
  • CountIt: Manually installing to a WDT92 mobile device
View 13 articles

PackageTracker (2)


  • PackageTracker: User can log in on the PC's web browser, but the mobile app says 'Username and password combination not found'
  • Package Tracker User Manual
View 2 articles
  • How do I get Windows to show the file extensions of all files?

    Posted by Scott Barnett in 2017-04-10
    in Software
  • InventoryControl - How do I get started using InventoryControl

    Posted by Max Holden in 2018-10-15
    in Software
  • How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?

    Posted by Max Holden in 2017-04-10
    in Software
  • Installation: Crystal Reports Viewer does not install. It just keeps popping up installer boxes.

    Posted by Scott Barnett in 2017-04-10
    in Software
  • InventoryControl : By what criteria can the InventoryControl database be filtered to produce the mobile database

    Posted by Max Holden in 2017-04-10
    in Software
  • "Application Level Exception This operation is only supported on Windows 2000 SP3 or later operating systems." when trying to run in Windows XP or newer

    Posted by Scott Barnett in 2017-04-10
    in Software
  • Windows Security Message: Data execution protection error in Windows Vista

    Posted by Scott Barnett in 2017-04-10
    in Software
  • Reports print on the wrong page size

    Posted by Scott Barnett in 2017-04-10
    in Software
  • IIS needs to be manually changed to 32-bit mode in the web module

    Posted by Scott Barnett in 2017-06-14
    in Software
  • Creating ODBC connections in 64-bit versions of Windows

    Posted by Scott Barnett in 2017-04-10
    in Software
  • QuickStore - How to have notes appear on an invoice

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore - How do I connect my Wasp WPL-305 printer with USB so I can print

    Posted by Max Holden in 2017-05-09
    in Software
  • BarcodeMaker: Not compatible with 64-bit edition of Microsoft Office

    Posted by Scott Barnett in 2017-04-10
    in Software
  • QuickStore: How to import a CSV file from Excel for products but with weight and description longer than 25 characters

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore: How to select a specific price when doing a sale when creating different retail prices

    Posted by Max Holden in 2017-04-10
    in Software
  • CountIt: Labels printed on a thermal label printer are not sized properly

    Posted by Scott Barnett in 2017-04-10
    in Software
  • Printing Labels from CountIt

    Posted by Scott Barnett in 2017-04-10
    in Software
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows

    Posted by Scott Barnett in 2017-04-10
    in Software
  • QuickStore - Scan/QTY functions

    Posted by Max Holden in 2017-04-10
    in Software
  • QuickStore - How to back up database

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime : Failed to connect to the Time Server

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime: How to backup, move and restore the database and service to a new machine

    Posted by Max Holden in 2022-01-12
    in Software
  • WaspTime Web: HTTP Error 500.19 when browsing

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime : How to make it keep longer log files

    Posted by Max Holden in 2017-04-10
    in Software
  • Alternative email server to use if email alerts are not passing through your server

    Posted by Max Holden in 2020-06-03
    in Cloud > AssetCloud
  • WaspTime: "Failed to open a rowset" error when trying to open reports

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?

    Posted by Max Holden in 2017-04-10
    in Software
  • WaspTime: Script to create database backups outside of the program

    Posted by Max Holden in 2017-06-14
    in Software
  • WaspTime : I installed just the PC Punch software on my client computers and PC Punch does not run.

    Posted by Max Holden in 2017-04-10
    in Software
  • None of the reports are opening correctly. After waiting up to 5 minutes they still wont open and this is not a large database.

    Posted by Internal User in 2017-04-10
    in Software
  • InventoryControl - Roaming between multiple access points

    Posted by Max Holden in 2017-04-10
    in Hardware > Mobile Computers
  • InventoryControl - How to run version 6 enterprise database upgrade scripts

    Posted by Max Holden in 2017-04-10
    in Software
  • InventoryControl: Automatic item numbering is out of sequence.

    Posted by Max Holden in 2018-01-16
    in Software
  • InventoryControl: Script to create database backups for InventoryControl version 6 outside of the program

    Posted by Max Holden in 2017-06-14
    in Software
  • Labeler v7: Error Converting label

    Posted by Sicaro Burnett in 2017-04-12
    in Software
  • How to edit or modify the default item label for InventoryControl version 7 (custom label)

    Posted by Sicaro Burnett in 2017-04-12
    in Software
  • MobileAsset v6: Creating or Verifying the ODBC Connection for AssetReader

    Posted by Jason Whitmer in 2017-06-14
    in Software
  • InventoryControl: How to change the mobile device's RF/wireless port

    Posted by Sicaro Burnett in 2017-05-10
    in Hardware
  • SQL logs for troubleshooting SQL install or startup errors.

    Posted by Sicaro Burnett in 2017-04-10
    in Software
  • InventoryControl/MobileAsset: Error: Failed to load print preview or print failed

    Posted by Internal User in 2017-04-10
    in Software
  • MobileAsset: How to run Database Manager on Windows 8 & Windows Server 2012

    Posted by Scott Barnett in 2017-04-10
    in Software
  • Quickstore: How to specify custom retail prices instead of automatically calculated prices

    Posted by Scott Barnett in 2017-04-10
    in Software
  • WaspTime 7: Import Samples folder is missing from installation disc

    Posted by Scott Barnett in 2017-04-10
    in Software
  • MobileAsset: Mobile devices and the check-out/check-in process

    Posted by Scott Barnett in 2017-04-10
    in Hardware
  • MobileAsset v7.1 Terminology: Alerts, Email, Reminders, Lead Time, Maintenance, Check Out

    Posted by Scott Barnett in 2020-08-03
    in Software
  • Labeler v7 is missing the Properties pane

    Posted by Scott Barnett in 2017-04-10
    in Software
  • MobileAsset v7: How to print Asset Tag labels from the mobile device

    Posted by Jason Whitmer in 2017-04-10
    in Software
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...

    Posted by Scott Barnett in 2017-04-10
    in Software
  • MobileAsset v7.1: client quits immediately, log: Unable to load DLL 'WaspAct.dll'

    Posted by Scott Barnett in 2017-10-17
    in Software
  • software installer prompts "Setup Needs The Next Disk"

    Posted by Scott Barnett in 2019-02-08
    in Software
  • ← Previous
  • 1Current Page
  • 2Page 2
  • 3Page 3
  • 4Page 4
  • Next →

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro