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Wasp Barcode Technologies Technical Support US Office Holiday Closing
Posted by Scott Kircher on 27 May 2016 10:02 AM

Wasp Barcode Technologies Technical Support's US Office is closed Monday, May 30 for Memorial Day, reopening at 8am Central US time on Tuesday, May 31st, 2016.

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OS X El Capitan and USB scanners
Posted by Sicaro Burnett on 02 December 2015 10:08 AM

Users of Apple’s OS X El Capitan operating system have reported issues with devices that communicate with their computer via USB or Bluetooth. This updated has affected a variety of hardware brands and some Wasp Barcode Technologies scanners are affected as well.

The USB communication in El Capitan is entirely different than previous versions of the OS X operating system. Currently there is not an immediate work- around or solution available, but our Hardware Developers are aware of the issue and we are actively researching and working towards a resolution.

We appreciate your patience.


To receive updates on this matter and other news alerts from the Wasp Support Team subscribe to our RSS feed by clicking the RSS icon. 

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Wasp Software Registration and Activation Key
Posted by Sicaro Burnett on 17 November 2015 02:12 PM

After your Wasp Software has been installed you might get a prompt to Register or Enter Your Activation Key.  Registration must be done on our main website. 

You are required to first register an account for our main website  This account is different from the account you might have at our  tech support website  Once signed into the website account you can register software for your account.  After registering your software the activation key will be automatically emailed.


Follow the steps below to register your Wasp Barcode Technologies software:


1. Go to    For UK customers, use


2. If you have already created an account on our site click Login in to log into your account and skip to step 4. 

Click Create New Account to create an account.


3. Submitting the form will create the account and allow you to register Software.


4. Once signed into your account, click Register your Product under My Products.


5 Fill out the form to register your Wasp Software.  The activation key will be emailed to you.



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Labeler v7: Label printing problems on Windows 10 or Windows 8.1
Posted by Scott Kircher on 04 August 2015 06:00 PM
These problems occur using Labeler v7, and when printing labels from InventoryControl v7 and MobileAsset v7 (which install and use Labeler v7).


  • OS: Windows 10 or Windows 8.1
  • Printing from Labeler to a WPL305, the label is fed, but is blank, or the printed image is less than half the expected size. A printed image might be unexpectedly rotated 90 degrees.
  • Printing from Labeler to a WPL612 or WPL610, the above problem may occur, or there may be no response from Windows or the printer when the print job is sent; no print job appears in the print queue.
  • Printing from Labeler to other types of printers, such as laser printers, PDF, and Microsoft XPS Document Writer, appears to unaffected. Printing from other applications to the label printer appears to be unaffected.


There is an incompatibility among Labeler, label printers, and Microsoft .NET v4.6 on Windows 10 and Windows 8.1. (When using Windows 7, label printing from Labeler appears to be unaffected by .NET v4.6.)


Windows 10 comes with .NET v4.6 built in (and is not downgradeable).
Windows 8.1 comes with .NET v4.5.1 built in. The problem occurs when .NET v4.6 is installed.


Windows 10: There is currently no known workaround.
Windows 8.1: Use the .NET Framework Cleanup Tool from Microsoft to return to .NET v4.5.1, then update to v4.5.2 (since there are problems with v4.5.1). If possible, disable the automatic update to .NET v4.6 in Windows Update. The PC will most likely need to be rebooted one or more times during this process.
Cleanup Tool Discussion Link:
Cleanup Tool Download link (click the "Download" link at the upper left to save just the desired file):
.NET v4.5.2 Download link:


When Wasp releases a fix for Labeler, or Microsoft releases a .NET update that does not cause this problem, this article will be updated.

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PackageTracker Update
Posted by Sicaro Burnett on 02 December 2014 11:44 AM

If you are using a mobile device:

We recommend having all your data uploaded before the update. If that is not possible, you will still be able to upload your existing packages from your mobile device (so you should not lose any data). However, you will need to upgrade the mobile device before you can do a data download (full sync). For more information please look at this KB article.


The update includes:

  • New Received Report
  • “Guest Recipient” mode  (for Hotel type configurations)
  • Single Sign On ability (using the SAML standard)
  • Improved Recipient Import performance
  • Added “Signed By” to the Delivered Report
  • Added an “Admin Only” user which won’t take up a user license
  • Ability to Assign and Revoke user licenses
  • Multiple selection now available on the Mobile Device’s Package List
  • Can now use “Forgot Password” even if you don’t have email settings configured
  • Other improvements and bug fixes


Please contact our support team for any issues or concerns!



Wasp Package Tracker Team


Related Info:

Package Tracker says an update is available and I must upgrade

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