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QuickStore (64)


  • Software Installation is failing
  • QuickStore - How to set up alternate sales taxes for different product in my store?
  • How do I issue a refund in Quickstore?
  • Quickstore : I need the video tutorial files
  • Quickstore: How do I install my workstations (additional lanes)?
View 64 articles

Count It (14)


  • Software Installation is failing
  • CountIt: Labels printed on a thermal label printer are not sized properly
  • Printing Labels from CountIt
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
View 14 articles

WaspTime (127)


  • WaspTime: Time server will not stay started
  • WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?
  • When using Request Change from the WaspTime Web portal, where does the information go?
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • WaspTime: How to Restore the Database from MDF and LDF Files
View 127 articles

Wasptime Version 6 (63)


  • Software Installation is failing
  • WaspTime: How to backup, move and restore the database and service to a new machine
  • WaspTime: Certain reports show totals for the pay period rather than the date range specified by the user
  • WaspTime: After installing WaspTime & PCPunch on a Win 2003 Server, all users have lost the ability to run certain jobs. What permissions have been reset and how to correct the issue?
  • WaspTime: WaspTimeServer service on the same machine as DNS
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset: Database Server's machine name has changed, now Mobile Asset will not open
  • IIS needs to be manually changed to 32-bit mode in the web module
  • MobileAsset v7: Setting up the data source for the Asset Tags and other labels
  • MobileAsset v7: Manual installation of CAB files to a WPA1000 mobile device
  • Multiple products: Opening a report gives Crystal Reports Viewer error: Page Header plus Page Footer is too large for the page
View 171 articles

InventoryControl (209)


  • My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.
  • All Products: How to check which ports are in use
  • InventoryControl: I've edited the labels that are printed from and now the printed label is blank
  • Multiple products: Only 1000 objects show in the list, but there are more in the database
  • InventoryControl v7: registry path to Wasp Inventory Windows Service
View 209 articles

Mobile Asset v6 and older (113)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
  • MobileAsset v6: Script to create database backups outside of the program
  • Mobile Asset - How To - Need to remove Conditions that were misspelled or added in error
  • How to import data into MobileAsset 6
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl: Script to create database backups for InventoryControl v4 or v5 outside of the program
  • InventoryControl - v5 Enterprise database upgrade scripts
  • InventoryControl: Printed Purchase Order or Pick Order shows random text characters instead of the barcode
  • InventoryControl v7 - I need to clear pictures I added to the reports using the ImageStorage utility
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • WPA206 - How do I make the Scan2Key function come on automatically, even after a soft reset?
  • WPA206 - Operation: The scanner on the WPA206 is not working in Mobile Asset.
  • WPA206 - How to: Refresh Mobile DB - Is there a way to reset the database on the handheld unit (WPA206) back to zero or to factory default?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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