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QuickStore (64)


  • QuickStore - How to install the network edition.
  • QuickStore - I use the gift certificate payment option with the correct reference and the balance is assigned to a new gift certificate. Though I get 2 gift certificates in the list, there is no record of the first one's being debited
  • QuickStore: Can Year End be configured for fiscal rather than calendar year?
  • Quickstore: What information can be exported?
  • Quickstore: User creates a new sale, takes payment, then when the receipt tries to print, Unexpected Error occurs.
View 64 articles

Count It (14)


  • CountIt: Labels printed on a thermal label printer are not sized properly
  • Printing Labels from CountIt
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 14 articles

WaspTime (127)


  • WaspTime Web: HTTP Error 500.19 when browsing
  • WaspTime server machine has multiple NICs
  • WaspTime: Exception trying to load the time zones: The given key was not found in the dictionary.
  • InventoryControl: Error: "Connection refused. Check if Wasp Inventory Windows Service is started", but the service is started
  • WaspTime: When using Military Time, entering 12:00 reads as midnight rather than noon
View 127 articles

Wasptime Version 6 (63)


  • My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.
  • IIS needs to be manually changed to 32-bit mode in the web module
  • WaspTime Web: HTTP Error 500.19 when browsing
  • WaspTime: What is the difference between the Absence Report and the Absentee Report? What are you expected to do with each?
  • WaspTime: Exception trying to load the time zones: The given key was not found in the dictionary.
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • MobileAsset: Web Module Demo/Trial
  • WaspNest - In MobileAsset or InventoryControl the check out and check in has been disabled and I am unable to check in or check out inventory
  • MobileAsset v6: Asset tags printed when creating or editing an asset have missing or wrong description
  • MobileAsset Web: attempting to view reports gives error: "CrystalReportViewer - CrystalReportViewer1 Error: Fail to render the page."
View 171 articles

InventoryControl (209)


  • InventoryControl - Can InventoryControl be Integrated with Outlook?
  • IIS needs to be manually changed to 32-bit mode in the web module
  • InventoryControl: Automatic item numbering is out of sequence.
  • InventoryControl/MobileAsset: Error: Failed to load print preview or print failed
  • InventoryControl SDK information
View 209 articles

Mobile Asset v6 and older (113)


  • Muliple Products - Retains the MobileAsset database after cold boot
  • MobileAsset - How do I backup the database?
  • MobileAsset : I moved the Mobile Asset database to new machine and now I need to update the workstations to reflect the new server name. How do I do that?
  • MobileAsset Web Module displays a blank page
  • Trying to open reports gives an "Invalid report file path" error if you do not have a C: drive
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl: Script to create database backups for InventoryControl v4 or v5 outside of the program
  • InventoryControl - What happens when one attempts to Import records with negative quantities into the Inventory table?
  • InventoryControl - Looking at the Reorder by Location report does not show the reorder quantities I put in my Item information. They all say 0.
  • InventoryControl - Error: Receiving data from the WDT2200 freezes on trans.dat
  • InventoryControl: Printed Purchase Order or Pick Order shows random text characters instead of the barcode
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
View 6 articles

Hardware (22)


  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • delete
  • WPA206 - Operation: When syncing my WPA206, I get a "Mobile Data File Size Mismatch - Possible Error during file transmision" error on the PC.
  • WPA206 - How can I save all the configuration settings (desktop, RDP connection, wireless networking) so that they are not lost if I have to do a cold boot to reset the system?
  • WPA206 - How do I make the Scan2Key function come on automatically, even after a soft reset?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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