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QuickStore (64)


  • Software Installation is failing
  • QuickStore: Can I use a wireless network to connect my additional lanes with the main Quickstore database?
  • QuickStore: How to import inventory quantity
  • QuickStore - How do I map a network drive for my QuickStore network software installation?
  • QuickStore: How to install the second store for multi-location polling
View 64 articles

Count It (14)


  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
  • Windows Mobile Device Center settings interfere with mobile device's connection to Wasp service
  • DT10: Adjusting memory settings
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
View 14 articles

WaspTime (127)


  • Software Installation is failing
  • My Wasp software will not install. It mentions the server service not being started on my PC and refers to the CD. However, I see no documentation on my Wasp CD about this issue.
  • WaspTime: Not able to communicate with the ESI system
  • WaspTime: Script to create database backups outside of the program
  • Wasp services will not remain started with a numeric machine name
View 127 articles

Wasptime Version 6 (63)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v6: When trying to open Manage Biometric Clocks, it gives an error "Exception of type 'Wasp.DataAccess.WtDbException' was thrown
  • WaspTime: Not able to communicate with the ESI system
  • WaspTime: "Failed to open a rowset" error when trying to open reports
  • WaspTime: How to update the connection information after the server's machine name or IP address has been changed
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • How to edit or modify the default asset tag for MobileAsset version 6 (custom label)
  • MobileAsset Web Module: How to force data through HTTPS
  • Labeler/MobileAsset v7: ERROR [42S02][Microsoft][SQL Native Client][SQL Server]Invalid object name ‘vLabelerAsset<labeltype>’ when editing/refreshing data
  • MobileAsset: Mobile devices and the check-out/check-in process
  • AssetCloud: How to migrate from MobileAsset?
View 171 articles

InventoryControl (209)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • Alternative email server to use if email alerts are not passing through your server
  • InventoryControl: Configure mobile device label printing, when printer is not connected to the Inventory Service PC
  • InventoryControl v7 Reports List
  • InventoryControl v7: Receiving Purchase Order of item with multiple Order Units using Wifi (RF) app results in wrong order unit being received
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset - Trying to log in to Mobile Asset gives error "Login failed. Error executing sql statement. Could not find stored procedure 'spGetUser'."
  • MobileAsset v6 error: "Input string was not in a correct format" when trying to launch the program
  • MobileAsset - v5 Enterprise database creation scripts
  • When printing from the List screen, it gives an error "Settings to access printer '<name>' are not valid."
  • MobileAsset Error: "Short Date Format Must Be the Same as the PC" message on mobile device
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl: Script to create database backups for InventoryControl v4 or v5 outside of the program
  • InventoryControl - v5 Enterprise database upgrade scripts
  • InventoryControl - How to manually load InventoryControl v5 cabs onto a Windows CE unit.
  • InventoryControl v7 - I need to clear pictures I added to the reports using the ImageStorage utility
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
View 6 articles

Hardware (22)


  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • 300 Thermal Label Printer: How do I set up the W-300 Printer and Wasp Labeler using Windows 2000 or XP?
  • WPA206 - Operation: The scanner on the WPA206 is not working in Mobile Asset.
  • WPA206 - How to: Refresh Mobile DB - Is there a way to reset the database on the handheld unit (WPA206) back to zero or to factory default?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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