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QuickStore (64)


  • QuickStore: How to define 3 diffrent types of VAT (UK Value Added Tax)
  • QuickStore - How to set up alternate sales taxes for different product in my store?
  • Alternative email server to use if email alerts are not passing through your server
  • Quickstore: Manual and Documentation
  • QuickStore: Get Customer on the New Sale screen goes to a Customer Search window rather than a list.
View 64 articles

Count It (14)


  • Software Installation is failing
  • CountIt: Labels printed on a thermal label printer are not sized properly
  • Printing Labels from CountIt
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
View 14 articles

WaspTime (127)


  • Alternative email server to use if email alerts are not passing through your server
  • WaspTime: "Failed to open a rowset" error when trying to open reports
  • WaspTime: If a machine has PCPunch but not the WaspTime client, it will not be able to connect to WaspTimeServer
  • WaspTime v7 crashes when viewing timecards: "WaspTime 7 has stopped working."
  • WaspTime & timeclock compatibility chart
View 127 articles

Wasptime Version 6 (63)


  • WaspTime : Failed to connect to the Time Server
  • WaspTime: How to backup, move and restore the database and service to a new machine
  • WaspTime : Can I put an employee in more than one department so that I can charge various amounts to various departments?
  • We need the mac address from our Wasp clock.
  • Multiple Products: service stops repeatedly on Windows Server with DNS service
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset: Error: The maximum number of registrations has already been reached.
  • Windows Security Message: Data execution protection error in Windows Vista
  • InventoryControl v7 / MobileAsset v7: SQL Server 2008 fails to install from download
  • MobileAsset v7 on a mobile device: Switching database, or respecifying the Service URL
  • MobileAsset v7.1: client quits immediately, log: Unable to load DLL 'WaspAct.dll'
View 171 articles

InventoryControl (209)


  • InventoryControl - Does Inventory Control have a field for tracking back-ordered quantities?
  • WaspNest - In MobileAsset or InventoryControl the check out and check in has been disabled and I am unable to check in or check out inventory
  • InventoryControl: Version 6 documentation
  • Custom SQL passwords for InventoryControl and MobileAsset
  • Error at login: The server principal "AssetUser" (or InventoryUser) is not able to access the database "WaspTrackAsset" (or WaspTrackInventory) Under the current security context.
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset: Database Server's machine name has changed, now Mobile Asset will not open
  • MobileAsset - Duplicate assets
  • MobileAsset: How to backup, move and restore the database to a new server
  • MobileAsset: How to move the Mobile Asset v6 Enterprise database to a new server
  • MobileAsset: Printing labels, errors occur referencing LabelerOCX.OCX
View 113 articles

InventoryControl v5 and older (20)


  • InventoryControl: Script to create database backups for InventoryControl v4 or v5 outside of the program
  • InventoryControl - v5 Enterprise database upgrade scripts
  • InventoryControl - Error: Receiving data from the WDT2200 freezes on trans.dat
  • InventoryControl: Printed Purchase Order or Pick Order shows random text characters instead of the barcode
  • InventoryControl v7 - I need to clear pictures I added to the reports using the ImageStorage utility
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • WPA206 - How can I save all the configuration settings (desktop, RDP connection, wireless networking) so that they are not lost if I have to do a cold boot to reset the system?
  • WPA206 - How do I make the Scan2Key function come on automatically, even after a soft reset?
  • WPA206 - Operation: The scanner on the WPA206 is not working in Mobile Asset.
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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