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QuickStore (64)


  • Software Installation is failing
  • QuickStore - How to set up alternate sales taxes for different product in my store?
  • How do I issue a refund in Quickstore?
  • Quickstore : I need the video tutorial files
  • Quickstore: How do I install my workstations (additional lanes)?
View 64 articles

Count It (14)


  • Software Installation is failing
  • Wasp CountIt Manuals
  • CountIt with QuickBooks 2018: Failed to connect to QuickBooks. Please make sure QuickBooks connects to your company data
  • CountIt: field limits
  • CountIt: Manually installing to a WDT92 mobile device
View 14 articles

WaspTime (127)


  • WaspTime: Time server will not stay started
  • WaspTime : How can I enter sample punches to test my overnight rules for employees working through midnight?
  • When using Request Change from the WaspTime Web portal, where does the information go?
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • WaspTime: How to Restore the Database from MDF and LDF Files
View 127 articles

Wasptime Version 6 (63)


  • WaspTime: QuickBooks not allowing access to its data
  • All Products: How to check which ports are in use
  • WaspTime : Importing a Quickbooks employee list - Getting an error importing the .iif file
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • SQL Server 2012 Express download and installation
View 63 articles

WaspNest (3)


  • WaspNest Manuals
  • Multiple products: Windows 8.1 does not allow .Net Framework to install properly
  • Multiple Products: Installation gives Error 1935. An error occurred during the installation of assembly...
View 3 articles

MobileAsset (171)


  • MobileAsset v6: Script to create database backups outside of the program
  • Multiple products: Printing labels from a list errors after the first 11 labels. Printing the label directly in Labeler works properly.
  • MobileAsset v7: "Failed to check download files size" error on mobile device screen while installing
  • How to edit or modify the default asset tag for MobileAsset version 7 (custom label)
  • Error at login: The server principal "AssetUser" (or InventoryUser) is not able to access the database "WaspTrackAsset" (or WaspTrackInventory) Under the current security context.
View 171 articles

InventoryControl (209)


  • InventoryControl - How to change the Tracked Bys for an item after it has Inventory added to it.
  • When printing from the List screen, it gives an error "Settings to access printer '<name>' are not valid."
  • InventoryControl : Blank database for version 6
  • Multiple products: Printing labels from a list errors after the first 11 labels. Printing the label directly in Labeler works properly.
  • Multiple products: Running installer or patch: "The installed version of the application could not be determined. The setup will now terminate."
View 209 articles

Mobile Asset v6 and older (113)


  • MobileAsset: Cannot access other company databases
  • MobileAsset: "WT1002: Error executing sql statement" when trying to Dispose, Check Out, or Check In an asset
  • I am using Crystal Reports to try and create custom reports for my Wasp product; I keep getting a log in screen when trying to access the database.
  • MobileAsset - How can I remove all Assets from the database to start over
  • How to set or change the size of my labels in MobileAsset v6
View 113 articles

InventoryControl v5 and older (20)


  • I am using Crystal Reports to try and create custom reports for my Wasp product; I keep getting a log in screen when trying to access the database.
  • InventoryControl - Changes I made on the PC to my database are not reflected on the handheld (such as requiring serial numbers, etc).
  • InventoryControl - Database corruption - Quantities on their items are incorrect. Some are showing a negative quantity, some are showing 200,000. When trying to remove the items, it says Max: 0
  • InventoryControl - Will Inventory Control or MobileInventory work with Windows versions for languages other than English
  • InventoryControl - In what folder should I save custom .LAB files (Labeler files) so that they will appear in Inventory Control's Label Selection dialog?
View 20 articles

WaspTime v5 and older (6)


  • WaspTime v5 & v6: If an absence is deleted from the timecard, then a different absence is applied to that day, the original absence code appears on the reports
  • WaspTime v5 or older: On some of the reports, time card summary report for example, I get an invalid page fault in module CRQE.DLL error. It then shuts Wasptime down
  • WaspTime v3 & v4: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?
  • Windows are not displayed properly when some clients have multiple monitors and others do not.
  • We need the mac address from our Wasp clock.
View 6 articles

Hardware (22)


  • Adding a new asset and choosing to print tags opens Labeler, sends the print job, but does not print anything to my WPL606.
  • delete
  • WPA206 - Operation: When syncing my WPA206, I get a "Mobile Data File Size Mismatch - Possible Error during file transmision" error on the PC.
  • WPA206 - How can I save all the configuration settings (desktop, RDP connection, wireless networking) so that they are not lost if I have to do a cold boot to reset the system?
  • WPA206 - How do I make the Scan2Key function come on automatically, even after a soft reset?
View 22 articles

Fontware (4)


  • Fontware - How do I get embeddable fonts for using in Adobe documents?
  • FontWare - How do I manually uninstall the toolbars?
  • Fontware - How To: I need to add a return/tab to the end of my barcode.
  • InventoryControl - I am changing the item number and it causes the push pins to reset. Is there a way to stop this?
View 4 articles

ActiveX and DLL (0)


No articles yet
  • MobileAsset - Error: Login Failed for AssetReader error trying to open labels

    Posted by Internal User in 2017-04-10
    in Discontinued Products
  • Reports fail to open on a machine with no C: drive

    Posted by Scott Leonard in 2017-04-10
    in Software
  • I am trying to read barcodes with my CCD scanner, but it will not scan. I am holding the scanner 6-8 inches from the barcode.

    Posted by Internal User in 2017-04-10
    in Hardware > Scanners
  • WaspTime v5, v6, v7: Overnight rules - I have a shift that spans midnight. How do I set up WaspTime to show this as one day of shift work?

    Posted by Scott Leonard in 2017-04-10
    in Software
  • Product Sunsets & Policy

    Posted by Beau Dixon in 2025-05-16
    in Discontinued Products

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