Wasp Support will be closed Friday, March 30th and Monday, April 2nd for the holiday.

We will return and respond to tickets on Tuesday, April 3rd.

On Saturday evening, February 17th, 11pm Central time Wasp will be rolling out enhancements to both our AssetCloud and InventoryCloud solutions.

Your session should not be taken offline if you are working during this time, but you may see some slight delays during that time.  Any brief interruptions or delays should only be experienced for several minutes.

Some of the enhancements included:

AssetCloud and InventoryCloud

• Active Directory Federated Services (Single Sign on)  integration.  Additional information will be available in the help in the software under “Using Single Sign On” after the release on Saturday. 
• New security settings that allow administrators to set password requirements for users in their database.
• Fixed  the attach photo button on the general tab of both AssetCloud and InventoryCloud
• Added an Auto-build feature on the app for InventoryCloud.  If you are building assemblies and if all of the components have primary locations and none of the components have track-bys then you can click the auto-build button and it will just automatically assemble the assembly for you. 
• Improved speed performance from the grids
• Improvements to the Audit Reconcile in InventoryCloud
• Improvements to the import in InventoryCloud

iOS AssetCloud

• Site Description now displayed throughout the application
• Quick Check In automatically processed after scanning Asset Tag
• Upload picture/attachment improvements
• Fixed issue during check out when auto-upload enabled

Android AssetCloud

• Site Description now displayed throughout the application
• Improve asset tag scanning on Audit screen
• Improve Site Search throughout the app
• Fixed issue when editing multi-quantity assets

iOS InventoryCloud

• Auto-Build feature added to quickly build assembly items
• Menu updated to match the website
• Improved Site search
• Transactions no longer require clicking out of quantity field to save
• Improvements to the adjust screen

Android InventoryCloud

• Auto-Build feature added to quickly build assembly items
• Menu updated to match the website
• Improvements to searching on transaction screens
• Improvements to Adjust transaction
• Fixed issue when searching for item during Audit

If you would like to report any issues click the "Contact Us" > "Get in touch" links at the top of this support page to submit a support ticket.

Over the last few days, some users may have received Low disc space errors when running reports on AssetCloud and InventoryCloud. Due to load balancing, this only affected some users, and was intermittent. Disc maintenance has been performed this morning, so the error should no longer occur. Please contact support at 866-547-9277 option 3 if you are still experiencing issues.

We experienced an issue where people with new tenant invites for both AssetCloud and InventoryCloud were not able to access their software.

This issue has been resolved and you should be able to go back to your invite e-mail and follow the instructions to log into your system.

We apologize for this inconvenience.

Update Wednesday, November 1, 2017: version 7.1.2 of the MobileAsset app is available in the App Store, compatible with iOS 11+.

Update Monday, October 23: We are submitting the updated app to the Apple Store today. Approval usually takes 3-5 business days. If all goes well, it should be available by the end of the week.

Apple's recently-released iOS 11 requires that all apps are 64-bit. However, the current MobileAsset app (v7.1.1) is 32-bit, so it is not visible in iOS 11 and cannot be downloaded or run.

Wasp is working on a 64-bit version of the MobileAsset app and will release it to Apple's App Store as soon as possible. We hope to have this completed by October 22, 2017.

Customers who wish to continue using MobileAsset on iOS devices should not update to iOS 11 until the updated app has been released.

Customers who have already updated to iOS 11 but still need to run the 32-bit MobileAsset app may be able to downgrade back to iOS 10.3.3, following a procedure from Apple or other sources, found on the web.

Here's a Google search for ios 11 downgrade:
https://www.google.com/search?q=ios+11+downgrade&ie=utf-8&oe=utf-8

Note: The iOS downgrade process is outside the scope of Wasp Tech Support.

Wasp Barcode Technologies  phone support and chat support services will not be available July 3rd and July 4th. Tickets created through the support website will be addressed beginning on Wednesday after the holiday.

Introducing our redesigned Wasp Support website and ticketing system.  The new site will include the same great resources with additional enhanced features, such as an improved search engine.

If you have issues logging into the new support site click the 'Need a password reminder?' link at the bottom of the Login screen.  This will give you the opportunity to reset your password.

In some cases we may have to recreate your account as a new account.  You can recreate the account yourself by clicking the Register button or you're welcome to give us a call at 866.547.9277 option 3 to have a Wasp Support Agent assist you.

Be assured that all 'Open' or 'In Progress' support tickets from our current ticketing system will still be accesible and worked to completion by our support staff.

We appreciate your patience and look forward to assisting you in the future.

Clocks settings Spring forward early March 12

The articles below can help you keep your WaspTime Time & Attendance software in sync for daylight savings time.

How do I apply daylight Savings Time

http://support.waspbarcode.com/kb/articles/390

Be sure the time on your Wasptime clock matches the time on the server with Time Sync Setup

http://support.waspbarcode.com/kb/articles/817

Daylight Savings Time Note

Be aware that your time clocks will NOT automatically update with the correct time for Daylight Savings Time, even if the PC where the service is installed does automatically update.  You must set up an alternate sync at the time of the change.  Usually the time change occurs at 2:00am.  If you have employees who will be working an overnight shift that spans 2:00am when the time changes, you will need to arrange to have someone change the time on the clocks by entering the correct time through Clock Setup. 

We have seen an increase in customers unable to communicate with their mobile devices in Windows 10. The machine appears to recognize the device being connected, but Windows Mobile Device Center does not.

Wasp has posted a possible solution to this issue in Knowledgebase article "Windows Mobile Device Center and Windows 10":
http://support.waspbarcode.com/kb/articles/windows-mobile-device-center-and-windows-10

If further updates are needed, that article will be updated.

Please contact support if you require assistance with this update.

11:12am up

10:45am: known outage

update 10:15am Central time: AssetCloud is up and running. We continue to monitor the situation.

Monday, February 13, 2017, 9:44am Central US time:

AssetCloud is currently experiencing an outage. We are working on restoring functionality.

Wasp Barcode Technologies in the U.S. will have limited tech support some days and will be closed some days through the 2016 holiday season. All times listed are Central US time zone.

Friday, December 23: open 8 am-12 noon with very limited staff, for brief inquiries and logging longer support requests to be addressed during days of fuller staffing.

Monday, December 26: closed.

Tuesday through Thursday, December 27-29: open 8am - 6pm with reduced staff.

Friday, December 30: open 8 am-12 noon with very limited staff, for brief inquiries and logging longer support requests to be addressed during days of fuller staffing.

Monday, January 2: closed.

Tuesday, January 3: Resuming full staffing at regular hours, 8am-6pm Monday through Friday.

Wasp Barcode Technologies in the U.S. will close at 3pm Central US time on Wednesday, November 23, reopening at 8am on Monday, November 28.

 Wasp Barcode Technologies in the U.S. will be closed Monday, September 5, reopening at 8am Central US time on Tuesday, September 6.

With the update to Windows 10 and Microsoft's .NET Framework v4.6, there were some changes that affect the way we communicate with label printers, changing the size and position of label objects. Typically, this results in everything on the printed label appearing smaller than intended and shifted left or right until it is partially off of the label.

Windows 10 comes with .NET Framework v4.6 installed. The same issue applies to Windows 8.1 after updating to .NET v4.6, and in a few cases we have seen Windows 7 affected as well.

If you are experiencing this issue, please refer to this KB article for the solution:

http://support.waspbarcode.com/kb/articles/labeler-v7-and-updated-windows-10-and-windows-8-including-inventorycontrol-v7-and-mobileasset-

Wasp Barcode Technologies Technical Support's US Office is closed Monday, May 30 for Memorial Day, reopening at 8am Central US time on Tuesday, May 31st, 2016.

Wasp Barcode will be closed for spring holidays on Friday, March 25th, and Monday, March 28th. Tickets created through the support website will be addressed beginning on Tuesday when we return, or call us next week to speak with a support technician.

Users of Apple’s OS X El Capitan operating system have reported issues with devices that communicate with their computer via USB or Bluetooth. This updated has affected a variety of hardware brands and some Wasp Barcode Technologies scanners are affected as well.

The USB communication in El Capitan is entirely different than previous versions of the OS X operating system. Currently there is not an immediate work- around or solution available, but our Hardware Developers are aware of the issue and we are actively researching and working towards a resolution.

We appreciate your patience.

To receive updates on this matter and other news alerts from the Wasp Support Team subscribe to our RSS feed by clicking the RSS icon. 

Wasp Barcode Technologies Technical Support's US Office is closing at 3pm Central US time on Wednesday, November 25, and reopening at 8am on Monday, November 30th, 2015.

 

We apologize for any inconvenience this may cause, but appreciate your loyalty and understanding.

After your Wasp Software has been installed you might get a prompt to Register or Enter Your Activation Key.  Registration must be done on our main website. 

You are required to first register an account for our main website www.waspbarcode.com.  This account is different from the account you might have at our  tech support website support.waspbarcode.com.  Once signed into the website account you can register software for your account.  After registering your software the activation key will be automatically emailed.

Follow the steps below to register your Wasp Barcode Technologies software:

1. Go to http://www.waspbarcode.com/support/product-registration    For UK customers, use https://www.waspbarcode.co.uk/support/product-registration

2. If you have already created an account on our site click Login in to log into your account and skip to step 4. 

Click Create New Account to create an account.

3. Submitting the form will create the account and allow you to register Software.

4. Once signed into your account, click Register your Product under My Products.

5 Fill out the form to register your Wasp Software.  The activation key will be emailed to you.

X

Wasp Barcode Technologies in the U.S. is closing early at 3pm Central US time Friday, September 4, reopening at 8am on Tuesday, September 8.

Symptoms

• OS: Windows 10 or Windows 8.1
• Printing from Labeler to a WPL305, the label is fed, but is blank, or the printed image is less than half the expected size. A printed image might be unexpectedly rotated 90 degrees.
• Printing from Labeler to a WPL612 or WPL610, the above problem may occur, or there may be no response from Windows or the printer when the print job is sent; no print job appears in the print queue.
• Printing from Labeler to other types of printers, such as laser printers, PDF, and Microsoft XPS Document Writer, appears to unaffected. Printing from other applications to the label printer appears to be unaffected.
  
  

Cause

Discussion

Workaround

Updates

Thursday March 5, 2015 -

Wasp Technical Support will have limited phone and email support availability due to local inclement weather.

Although support will be limited, please submit a tech support ticket to log your issue.  Our Technical Support Specialists will provide assistance for your issue as soon as possible. 

Wasp Technical Support does apologize for any inconvenience this may cause, but appreciate your loyalty and understanding.

Monday Feb 23, 2015 -

Wasp Technical Support will have limited phone and email support availability due to local inclement weather.

Although support will be limited, please submit a tech support ticket to log your issue.  Our Technical Support Specialists will provide assistance for your issue as soon as possible. 

Wasp Technical Support does apologize for any inconvenience this may cause, but appreciate your loyalty and understanding.

If you are using a mobile device:

We recommend having all your data uploaded before the update. If that is not possible, you will still be able to upload your existing packages from your mobile device (so you should not lose any data). However, you will need to upgrade the mobile device before you can do a data download (full sync). For more information please look at this KB article.

The update includes:

• New Received Report
• “Guest Recipient” mode  (for Hotel type configurations)
• Single Sign On ability (using the SAML standard)
• Improved Recipient Import performance
• Added “Signed By” to the Delivered Report
• Added an “Admin Only” user which won’t take up a user license
• Ability to Assign and Revoke user licenses
• Multiple selection now available on the Mobile Device’s Package List
• Can now use “Forgot Password” even if you don’t have email settings configured
• Other improvements and bug fixes

Please contact our support team for any issues or concerns!

Thanks,

Wasp Package Tracker Team

Related Info:

Package Tracker says an update is available and I must upgrade

In observance of the Thanksgiving holiday, Wasp Barcode Technologies is closing at 2pm Central US time on Wednesday, November 26, and reopening at 8am on Monday, December 1, 2014.

WaspTime allows you to apply Daylight Savings Time to all timecards in your system.

If Time Sync Setup is set to automatically synchronize the time clock, and synchronization was performed over the weekend, there is no need to apply daylight savings time for employees that were clocked in at the time the clock was synced.

For more details and other relevant info click the link below:

WaspTime : How do I apply daylight Savings Time

The Process Holidays screen allows you to apply Holiday hours to the timecard data of Employees in All or Selected Departments or Groups.

This allows you to, for instance, apply holiday pay for Labor Day to all employees at once.

Click the link below to view a helpful Knowledge Base article for processing holidays in WaspTime.

Processing Holidays for WaspTime

This video series covers the topics listed below              
 

MobileAsset.EDU complete solutions include everything you need to account for the valuable assets used to run your educational institution – from software and IT assets, to furniture, media equipment, and much more.

Tracking your institution’s assets just got easier with the MobileAsset App; download from the App Store or Google Play and begin using your existing iPhone, iPad, or Android device.

MobileAsset.EDU Professional Features:

• Manage assets anywhere with existing iPhones, iPads, and Android devices
• Sync mobile device data anywhere with a network or cellular connection
• Email alerts of past-due maintenance, overdue checked-out items, and expired contracts
• Track software licenses are owned by your institution and how many are currently available
• View 61 powerful management reports, including: transaction and audit history, check-out reports, and maintenance records

More Features >>

What customers are saying

Miami Public Schools Case Study

Houston ISD Middle School Case Study

The latest version of MobileAsset offers exciting new features and enhancements designed to make managing your assets easier than ever.

MobileAsset v7 Feature Comparison Chart

Special Pricing factored into prices until June 31st, 2014

WLS9600 Corded Laser Barcode Scanner

WDI4600 Corded 2D Barcode Scanner

DT90 Mobile Computer

What does this end of support mean?

As of April 16, 2014 there will be no more updates, patches or technical support for InventoryControl v6.  We encourage our customers to update to the current version InventoryControl v7.  Customers updating to version 7 will benefit from an enhanced security module, the ability to mass update customers/ items and WaspLabeler v7.

How do I update to InventoryControl v7?

Visit our InventoryControl v7 web page http://www.waspbarcode.com/inventory-control/whats-new or speak with a sales agent in our customer service department to get upgrade pricing and information about remote assisted install services (optional).

Which edition of InventoryControl is right for me?

The new Inventory Control v7 is available in 3 editions: Standard, RF Professional, and RF Enterprise. Update to the edition that best suits your business, and start enjoying the exciting new features available in Inventory Control v7.    Comparison Chart

The scheduled Sunset Date for InventoryControl version 6 April 16, 2014.  After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support.

There is still time get current with InventoryControl 7.  Staying current includes access to the latest program features and most recent patches. The costs for our loyal customers are a fraction of the original investment.

Upgrade Chart

Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers.  Sunset Policy

Upgrade Inventory Control Ent. to ICv7 RF Ent.

Inventory Control V6 has a scheduled Sunset Date of April 16, 2014.  After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support. 

Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers.  Sunset Policy

Find Out What's New Here

Contact your Wasp Sales agent for more information about the benefits of upgrading to InventoryControl version 7.

sales@waspbarcode.com

866.547.9277

In WaspTime 7 you can use the Time Sync Setup feature to automatically synchronize your time clock with the server's time over the weekend (after the time change.)  You also have the option to manually apply Daylight Savings Time to all timecards in WaspTime.

Whichever method you chose, you can be certain the correct time is displayed in your employee's timecards.

Refer to the following Knowledge Base articles for instructions on each method:

Be sure the time on your Wasptime clock matches the time on the server with Time Sync Setup

WaspTime : How do I apply daylight Savings Time

Here are a few tips that you might find helpful when searching the Wasp Knowledge Base 

1. Keep it simple.  One or two word search terms will return more results. 

Example: restore blank  Notice results for restoring a blank database. 

Add more words to fine-tune your results.

2. Use quotation marks to search an exact phrase. 

Examples: "wpl driver" or "delete employee" 

Keep in mind, using quotes may exclude relevant search results.

3. Try the minus sign "-" before words that you wish to omit from the search listing. 

Example: restore -blank  Notice, unlike the results in Tip 1 the occurrence of blank is not included in most results.

Another method would be to use Google's "site:" feature.  With Google's "site:" feature, not only will your search criteria return results found in article titles but the listings will also include occurrences found in attached documents. This can be useful to research all relevant content for your search.

1. Go to google.com and enter site:support.waspbarcode.com in the search field or click the following link:

Google Search

2. Next, simply add a space after the site:support.waspbarcode.com and enter your search criteria.

Example: site:support.waspbarcode.com restore

After the search is executed, notice the results listed below.  Steps 1-3 for the Wasp Knowledge Base can be used with Google as well.

Upgrade to InventoryControl version 7 to continue receiving Wasp Technical Support for InventoryControl.  InventoryControl version 7 still includes the very popular feature, Real-time data collection (requires Professional or Enterprise. )

WHAT'S NEW?

1) Mass Update for item and customer information.
   
   The mass update feature includes both updating a particular data field for the selected set of items and/or customers to a given value, as well as a relative value change. An example of the latter would be a 10% price increase, or $5 above the current cost.

2) Include the new Labeler v7 and v7 DLL.

   The new Labeler v7 (full version) is included in the InventoryControl package, and the application uses Labeler v7 DLL to perform all label printing functions within the app and from InventoryControl Service.

3) Ability to import/update item location settings, multiple supplier order info. (Note: last primary location setting will override the previous settings, without warning)       
   
4) Enhanced security model (user group as well as report level access control)

   A new layer of security control (User Group) is introduced into the security model. And we will provide additional user access control on the individual report level to allow user have complete control as to who can view which report.

5) Named filters for lists and quick search.

6) Duplicate existing purchase order and pick order.

7) Introduced a new type of item named Service.

8) Basic Sales Order Module (support of shipping and handling, tax, service charges)

9) Drop Ship

   Ability to create drop ship from an existing pick order, on items that don’t have enough quantity in house, and then complete the fulfillment process.

10) Ability to create backorders for pick orders.

11) Provide inventory level details as part of po and pick order generating process  

12) Insufficient quantity alert for pick order generation.

13) Ability to email alerts.

14) System level inventory forecast report.

**Inventory Control V6 has a scheduled Sunset Date of April 16, 2014.  After version 6 is Sunset, (also known as retired) only version 7.0 or higher will be supported by Wasp Support.  Sunsetting older versions allows us to focus resources on enhancing our products and providing support for more current versions, resulting in a better experience for our customers.  Sunset Policy

Contact your Wasp Sales agent for more information about the benefits of upgrading to InventoryControl version 7.

sales@waspbarcode.com

866.547.9277

Not familiar with servers, networking, or installing software? Let Wasp's trained technical professionals guide you through a web-based installation.

Reliable onsite internet availability is required. In some cases, the user's IT professional may be required for security concerns.

• Ensures proper installation of software.
• Reduces installation intervals
• Saves money on IT resources.
• Frees IT personnel to concentrate on other mission critical applications.
• Allows for immediate product functionality.

Contact your Wasp Sales agent for details.

Telephone
866-547-9277

Processing holiday pay does not have to be difficult or stressful.  Once your company holiday settings are defined, WaspTime allows you to apply Holiday hours to the timecard data of Employees in All or Selected Departments or Groups.

5 simple steps Click Here.

October 2013 the update for Windows 8.1 was released.

Updating from Windows 8 to Windows 8.1 can leave your hardware inoperable, but reinstalling the drivers for your Wasp Hardware will get you back up and running.

Having this issue?  Click Here.

The new and improved WaspTime 7 is now available. 

WaspTime 7 includes new features like payroll exporting for salaried employees plus report filtering for employees, managers, departments, and now groups.   The Pro and Enterprise editions of WaspTime 7 now gives you the ability to schedule a report to automatically print/email to designated users when it’s scheduled.

WaspTime 7 adds an improved clock utility that allows users to setup and manage users in multi-clock environments from a single PC.

As of October 16, 2013, WaspTime 6 has been retired and is no longer supported.

For more information on upgrading to WaspTime 7 contact our sales department by Live Chat, email or give us a call.

866.547.9277

sales@waspbarcode.com