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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Mar
    29

    Holiday hours

    by Jason Whitmer
    in General

    Wasp Support will be closed Friday, March 30th and Monday, April 2nd for the holiday.

  • Feb
    16

    Wasp AssetCloud and Inventory Cloud Updates

    by Sicaro Burnett
    in General

    On Saturday evening, February 17th, 11pm Central time Wasp will be rolling out enhancements to both our AssetCloud and InventoryCloud solutions. Your session should not be taken offline if you are working during this time, but you may see some slight delays during that time. Any brief interruptions or delays...

View 44 articles

Knowledgebase

FAQs (100)


  • Is there a way to make barcodes by using a font?
  • Mobile device feature comparison chart
  • Windows 10 Fall Creators Update (v1709): Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
  • WaspTime & timeclock compatibility chart
  • WMDC-Helper.exe for Windows 10 (by Juniper Systems)
View 100 articles

Cloud (33)


  • DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
  • AssetCloud: iOS app login error: Request failed: method not allowed (405)
  • AssetCloud: How to edit a notification email
  • AssetCloud Report editing example: Add a grand total to the Asset by Location Report
  • AssetCloud: How to add a sort to a report
View 33 articles

Hardware (384)


  • B2000 timeclock: Enrolling fingerprints
  • DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
  • WWS550i scanner: hardware reset button
  • Windows Mobile Device Center: Device Connection Settings in the Registry
  • WLS9500: How to set prefix (character sent before data) or suffix (character sent after data)
View 384 articles

Software (632)


  • DR2 & DR3 mobile devices: Configure the barcode scan engine to send a leading 0 when reading a UPC-A barcode (to match the camera method)
  • Labeler v7 crashes at launch; log file mentions "Insufficient memory" and "System.Windows.Media.Composition.DUCE.Channel.SyncFlush()"
  • InventoryControl v7: Creating or Verifying the ODBC Connection for InventoryReader
  • MobileAsset v7: Creating or Verifying the ODBC Connection for AssetReader
  • Error at login: The server principal "AssetUser" (or InventoryUser) is not able to access the database "WaspTrackAsset" (or WaspTrackInventory) Under the current security context.
View 632 articles

Discontinued Products (217)


  • Multiple Products: service stops repeatedly on Windows Server with DNS service
  • AssetCloud: How to migrate from MobileAsset?
  • SQL Server User Mapping for InventoryControl, MobileAsset, WaspTime
  • SQL Server 2012 Express download and installation
  • Multiple programs: SQL database response is slow
View 217 articles

Recent News

  • Mar 29
    Holiday hours
  • Feb 16
    Wasp AssetCloud and Inventory Cloud Updates
  • Feb 6
    Low Disc Space notices on Cloud services
  • Dec 13
    New AssetCloud and InventoryCloud Tenant Access
  • Sep 28
    MobileAsset's iOS app and iOS 11
View 44 articles

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