Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options

WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

  • Mar
    20

    DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS

    by Sicaro Burnett
    in General

    DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS

View 21 articles

Knowledgebase

InventoryCloud Getting Started (1)


  • Getting Started with InventoryCloud
View 1 article

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (143)


  • CountIt - Error: "Failed to save the edits. Do you want to exit the edit?" after editing results
  • Bluetooth isn't supported in any version of Windows Server
  • Labeler: Installation fails with an error about a missing file, QuickBooks?Addr3.png
  • Is there a way to make barcodes by using a font?
  • MobileAsset v7: "http" in iOS app's Server URL field is case-sensitive
View 143 articles

Cloud (130)


  • AssetCloud & InventoryCloud: error when printing reports or labels "The stream is not a GZip file"
  • Cloud On-Premise: After changing computer hostname, new user invitation emails are still pointing to the old PC name
  • Cloud On-Premise: Adding additional users
  • Cloud On-Premise: how to change port to use https
  • AssetCloud & InventoryCloud: Improving receipt performance
View 130 articles

Hardware (389)


  • Printer driver and calibration steps for most Wasp Printers
  • I need to perform an Alt, Ctrl, and/or Shift function as a prefix or suffix for my Wasp Scanner. I have a Wandreader, CCDLR, 8900, 8905, 3900, 3905, 500, 2900 or 2905 Wasp scanner.
  • Installing Wasp Bluetooth scanners on XP SP3
  • Printer Programming Manuals: WPL, ZPL, EPL
  • WDT2200: How to include header files for functions used in an AppGen program node
View 389 articles

Software (420)


  • How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
  • Reports print on the wrong page size
  • BarcodeMaker: Not compatible with 64-bit edition of Microsoft Office
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • WaspTime Web: HTTP Error 500.19 when browsing
View 420 articles

Discontinued Products (522)


  • [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
  • Fontware - How to create a code 128 bar code in a development environment such as C++ or PowerBuilder?
  • Fontware - Scanner won't read barcodes created in Crystal Reports with WASP 39 fonts
  • Fontware - Fixes problems with installing in Access 2002/XP
  • MobileAsset v7: Errors on WDT3200 after downloading MobileAsset
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro