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Nov10
In observance of the Veterans Day Holiday, Wasp Support will be closed November 11th.
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Jan18
Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1
WaspProtect Support Center
Great products. Even better support. Every time.
InventoryCloud Getting Started (13)
- PackageTracker: Working with attached pictures in the Android app
- Timeclocks (2023): configure Wifi password via file on USB drive
- Microsoft products End of Life pertaining to Wasp Tech Support
- Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
- Importing Into the InventoryCloud Database
FAQs (112)
- Multiple products: Only 1000 objects show in the list, but there are more in the database
- InventoryControl v7: What is the Wasp Inventory Windows Service?
- Wasp WPL Label Printer Installation & Troubleshooting
- AssetCloud & InventoryCloud (web and On-Premise): large number of custom fields causes labels or reports to time out
- AssetCloud 2-hour Online Training
Cloud (176)
- AssetCloud & InventoryCloud: error when printing reports or labels "The stream is not a GZip file"
- Cloud On-Premise: After changing computer hostname, new user invitation emails are still pointing to the old PC name
- Cloud On-Premise: How to backup and restore the database
- Labeler v7 - How To - Data Source connection to Cloud On-Prem
- Cloud LDAP/LDS Extraction tool fails, attempting to contact https://localhost:44313/
Hardware (394)
- MobileAsset v6: Error on Mobile Computer after updating to new patch version - "Failed to process parm record: IndexOutOfRangeException"
- WPL305: During printing labels are skipped, are feeding 2 or 3 labels at a time instead of 1, or the printout is not striking on the label.
- WDI4500 is not sending Record Separator character
- 600 Thermal Printer - How to: How do I change the LCD display language on the W-600?
- How do I make the WWS800 & WWS850 scanner not press the enter key after it makes a scan?
Software (305)
- Labeler - How To - How do I create a barcode with no human readable text?
- Labeler - I can not see any of my QuickBooks custom fields
- Labeler v7: Many Properties boxes appear on-screen, and they cannot be closed
- Labeler v7: at installation, there is a Feature Transfer Error, mentioning QuickBooks?Addr3.png (contains question mark) or Korean Won sign (₩)
- Labeler v7: Data Matrix barcode symbols are created to specification ECC 200
Discontinued Products (597)
- MobileAsset: Printing to a Bluetooth Printer from a WinMobile Device.
- MobileAsset v7: How to use a customized label for the Asset Tags
- MobileAsset v7: The data table for the Asset Tag label includes the Location description, but not the Location code
- Patch doesn't update component(s) of InventoryControl or MobileAsset
- Product Sunsets & Policy