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Apr17
Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.
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Jan18
Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1
WaspProtect Support Center
Great products. Even better support. Every time.
FAQs (112)
- Manually installing SQL Server 2008 R2 or 2012 Express
- Bluetooth scanner paired to Android device disables on-screen keyboard
- AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
- Multiple products: Cyclic redundancy check (CRC) failed
- InventoryCloud 2-hour Online Training
Cloud (175)
- AssetCloud and InventoryCloud: Customers and their Address Types
- Cloud On-Premise installation: Summary & Prerequisites
- Cloud On-Premise: How to change sa password (Express installation type)
- Cloud On-Premise: After the server machine restarts, we get Page Unavailable when trying to log in.
- Cloud Reports: Trying to use string.Format(FormatMoneyDecimal but FormatMoneyDecimal doesn't exist as a variable in the report
Hardware (392)
- WPA1200 - How to perform a Cold Boot
- WCS3900 or WCS3905: scanner's beam comes on but no barcodes are read (PS/2 keyboard connection)
- Setting Suffix on the WDI4500
- 600 Thermal Printer: What is the smallest Label size you can print on a W-600?
- Does the WWS800 or WWS850 device support the Encryption of Bluetooth transmissions either via the base/charger dock or using a third party Bluetooth PC adapter?
Software (304)
- Software Installation is failing
- QuickStore - After creating a Transfer Out, the inventory is not added to the receiving store's stock
- QuickStore - Can I create a Packing List with QuickStore
- BarcodeMaker: The u2lwasp.dll functions are not appearing in Crystal Reports.
- WaspTime: QuickBooks not allowing access to its data
Discontinued Products (597)
- WDT3250: Setting up wireless network
- MobileAsset/Labeler v7: Labeler is prompting for an activation code.
- MobileAsset v7 - EDU version is showing Customer and Employee instead of Student and Staff
- MobileAsset: When adding a contract to an asset, the program gives an Unhandled Exception error and closes
- MobileAsset v7: Nothing happens when launching PC client; logged error "Failed to copy the license key to the data store"