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Windows 10 Fix Summary for Windows Mobile Device Center issues (win10fix)

Scott Leonard
2019-05-22
in FAQs

Links to full articles regarding these fixes are below in Related Pages.



 

Problem: Device Manager only shows the mobile device as Microsoft Windows Mobile Remote Adapter (or Microsoft USB Sync) but not as a Portable Device, so Windows Mobile Device Center will not show the device as connected.

Media Feature Pack: Download all of these, and install any that will, in this order:
1. (v1503) https://www.microsoft.com/en-us/download/details.aspx?id=48231
2. (v1511) https://www.microsoft.com/en-us/download/details.aspx?id=49919
3. (v1607) https://www.microsoft.com/en-us/download/details.aspx?id=53356
4. (v1703) https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017
5. & 6. (v1709 & v1803) https://www.microsoft.com/en-us/software-download/mediafeaturepack

Uninstall and reinstall WMDC.
For Windows 10 v1709, use the workaround in the DLL article linked below. Note: Microsoft may have fixed the problem that article addresses.

Set this to run (for all users) in Compatibility mode for Vista: C:\Windows\WindowsMobile\wmdc.exe
Download WMDC-Helper.exe from Juniper Systems via page: https://www.junipersys.com/support/article/12162

After downloading, right-click WMDC-Helper and Run As Administrator.
Reboot the PC.

Hardware resets, including Warm Boot and Clean Boot may be necessary at this point.

 




Problem: WMDC will not run on Windows 10 Creators Update (v1703) or later:

Run Command Prompt as an administrator, then run these commands:

REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

Services.msc:
Stop Windows Mobile-2003-based device connectivity.
Stop Windows mobile-based device connectivity.
Get properties of Windows mobile-based device connectivity. Set the Log On tab to Local System Account. OK.
Get properties of Windows Mobile-2003-based device connectivity. Set the Log On tab to Local System Account. OK.
Start Windows Mobile-2003-based device connectivity.
Start Windows mobile-based device connectivity.

If wmdc.exe is running in Task Manager, end task on it, then relaunch WMDC from the Start Menu.

Note: It may be necessary to reapply all or portions of this fix after rebooting the PC.

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Related Pages

  • Windows 10 (v1709), 1803 and 1090: Windows Mobile Device Center fails to install or uninstall. "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run..."
  • WMDC-Helper.exe for Windows 10 (by Juniper Systems)
  • Windows Mobile Device Center (WMDC) Troubleshooting Resources
  • Windows 10 Creators Update (v1703) and Fall Creators Update (v1709): Windows Mobile Device Center message "This app isn't working correctly" or hangs at splash screen
  • Windows Mobile Device Center and Windows 10

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