Navigate
Wasp Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Contact Us We are here to help
  • Training View our options
  • Product Sunsets Non-Supported Products
Barcode System Consult
Barcode Printer Consult
Barcode Label Consult
  • Portal
  • Knowledgebase
  • Discontinued Products
  • MobileAsset
  • MobileAsset Web: attempting to view reports gives error: "CrystalReportViewer - CrystalReportViewer1 Error: Fail to render the page."
Subscribe Download PDF

MobileAsset Web: attempting to view reports gives error: "CrystalReportViewer - CrystalReportViewer1 Error: Fail to render the page."

Scott Leonard
2023-01-20
in MobileAsset
The MobileAsset Web component uses Microsoft Silverlight and SAP's Crystal Report Viewer to display reports. Due to changes in newer web browsers and stricter security requirements, the Crystal Report Viewer may report an error:
 
CrystalReportViewer - CrystalReportViewer1
Error: Fail to render the page.
 
cr-viewer-fail-to-render.jpg

Workarounds:

Microsoft Internet Explorer: Add your MobileAsset Web site to the Compatibility View list: Tools menu, Compatibility View settings.
 
Google Chrome: v42 and later block Silverlight, but you may be able to use Microsoft's workaround: "Microsoft Silverlight may not work in recent versions of Google Chrome"
https://support.microsoft.com/en-us/kb/3058254

Incompatibility:

Mozilla Firefox v37: not known to be compatible

Rate the quality of this page

This page was helpful :) :( This page was not helpful

2 of 5 people found this page helpful


Quick Jump
  • Wasp Helpdesk
  • Knowledgebase
  • News
  • Contact Us
Top
Helpdesk software provided by Deskpro