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InventoryControl v7: The license could not be validated on the license server - Knowledgebase / Discontinued Products / InventoryControl / Version 7 - Wasp Helpdesk

InventoryControl v7: The license could not be validated on the license server

Authors list
  • Jason

Symptom

When launching InventoryControl Standard or Profession edition, the Log On screen appears normally, but after entering credentials and clicking OK, the Log On screen returns with a message in the yellow bar: "The license could not be validated on the license server. Please verify that it was entered correctly."
 
ic7-license-not-validated.png

Cause

There is a space before the license key in the registry.
 
ic7-license-space.png

Resolution

Use WaspSupportUtility (Registry Info tab) or Regedit to remove the space from the License entry.
 
Registry path:
64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Wasp Technologies\InventoryControl\Options
32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wasp Technologies\InventoryControl\Options
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