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News

  • Apr
    17

    Wasp Support April Holiday

    by Sicaro Burnett
    in General

    Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.

  • Jan
    18

    End of TLS 1.0 and 1.1 Support

    by Sicaro Burnett
    in General

    Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1

View 24 articles

Knowledgebase

InventoryCloud Getting Started (12)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • PreciseTime: Adding a Filter for Employee to Reports
  • AssetCloud & InventoryCloud: API FAQ
  • WDI4700: enable reading USA Driver's License
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • What is Code 39 / Code 3 of 9
  • What is AccuPOS?
  • Windows Mobile Device Center (WMDC) Troubleshooting Resources
  • DISINFECTING RECOMMENDATIONS FOR WASP SCANNERS & MOBILE PRODUCTS
  • ITAR export restrictions
View 112 articles

Cloud (175)


  • AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
  • Cloud On-Premise: How to change port number for the web page (MVC or STS or API services)
  • InventoryCloud: When Receiving a Purchase Order, why are Received QTY and Site / Location blank on the printed Receiver?
  • LDS Extraction Tool error: Extraction failed
  • AssetCloud/InventoryCloud: ADFS connection fails after certificate renewal
View 175 articles

Hardware (393)


  • CCD scanner not reading barcodes when held inches from the barcode
  • WCS3900 - I am trying to read barcodes with my WCS3900 or WCS3905 scanner, but it will not scan.
  • WWS500 - Connecting the WWS500 with No Passkey in Vista or Windows 7
  • 606 Thermal Printer - Error: On the display I see Ready, but after calibrating I get an error light.
  • How To: Configuring the WWS800 or WWS850 base to work with the RS232 serial cable.
View 393 articles

Software (304)


  • How do I print custom labels that make use of the data collected in a MobileAsset or InventoryControl database?
  • Reports print on the wrong page size
  • BarcodeMaker: Not compatible with 64-bit edition of Microsoft Office
  • CountIt - Error: "Settings to access printer 'name' are not valid." after deleting printer from Windows
  • WaspTime Web: HTTP Error 500.19 when browsing
View 304 articles

Discontinued Products (597)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • MobileAsset v7: Errors on WDT3200 after downloading MobileAsset
  • MobileAsset v7 on a mobile device: Switching database, or respecifying the Service URL
  • MobileAsset v7: How to print Asset Tag labels from the mobile device
  • MobileAsset v7: syncing a large number of photos on an iOS device results in timeouts
View 597 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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