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News

  • Apr
    17

    Wasp Support April Holiday

    by Sicaro Burnett
    in General

    Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.

  • Jan
    18

    End of TLS 1.0 and 1.1 Support

    by Sicaro Burnett
    in General

    Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1

View 24 articles

Knowledgebase

InventoryCloud Getting Started (12)


  • Timeclocks (2023): configure Wifi password via file on USB drive
  • Microsoft products End of Life pertaining to Wasp Tech Support
  • Cloud On-Premise: Performance Maintenance of SQL Server WaspTrack Database
  • Importing Into the InventoryCloud Database
  • PreciseTime: Adding a Filter for Employee to Reports
View 12 articles

AssetCloud Getting Started (3)


  • Getting Started with AssetCloud
  • RFID Troubleshooting and Setup
  • AssetCloud report customization: Add Grand Total to Asset by Asset Type Report
View 3 articles

FAQs (112)


  • Manually installing SQL Server 2008 R2 or 2012 Express
  • Bluetooth scanner paired to Android device disables on-screen keyboard
  • AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
  • Multiple products: Cyclic redundancy check (CRC) failed
  • InventoryCloud 2-hour Online Training
View 112 articles

Cloud (175)


  • AssetCloud and InventoryCloud: Customers and their Address Types
  • Cloud On-Premise installation: Summary & Prerequisites
  • Cloud On-Premise: How to change sa password (Express installation type)
  • Cloud On-Premise: After the server machine restarts, we get Page Unavailable when trying to log in.
  • Cloud Reports: Trying to use string.Format(FormatMoneyDecimal but FormatMoneyDecimal doesn't exist as a variable in the report
View 175 articles

Hardware (393)


  • HC1: Instructions for loading new OS / firmware - HC1-xxxxxADG models only
  • QuickStore: Pole Display is assigned a port number higher than 10, and QuickStore won't connect with it
  • Wasp Timeclocks and POE (Power Over Ethernet)
  • WWS550i & WWS100i: Pairing to iOS (iPhone & iPad)
  • MobileAsset v7: Wasp-branded WDT92, DR2, and DR3 mobile devices require (or use up) a non-Wasp mobile device license
View 393 articles

Software (304)


  • Labeler v6: How To set up a barcode so that the caption and the decoded barcode are different? (e.g. barcode scans as ABC1234, but I want the caption to read 1234)
  • Labeler - How To - I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
  • Mass conversion of Labeler documents from v6 to v7
  • Labeler v7: On Windows 7, a working setup suddenly stopped printing to label printers. Or a new installation hasn't ever worked.
  • Labeler v7: How to make Label Templates editable and/or deleteable
View 304 articles

Discontinued Products (597)


  • InventoryControl Web Module - HTTP Error 500.19 - Internal Server Error
  • InventoryControl: How to change the mobile device's RF/wireless port
  • InventoryControl v7: In mobile device Batch mode, Create Mobile Database gives error: A duplicate value cannot be inserted... Table name = items
  • InventoryControl v7: The label printed from Adding on the mobile device is the wrong size
  • InventoryControl v7: Creating or Verifying the ODBC Connection for InventoryReader
View 597 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • MobileAsset v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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