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Apr17
Wasp Barcode Technologies Technical Support's US Office is closed Friday April 18th 2025, and reopening at 8am on Monday, April 21st 2025.
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Jan18
Wasp Ending Support for Windows Mobile/CE Devices Using TLS 1.0 and 1.1
WaspProtect Support Center
Great products. Even better support. Every time.
FAQs (112)
- Manually installing SQL Server 2008 R2 or 2012 Express
- Bluetooth scanner paired to Android device disables on-screen keyboard
- AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
- Multiple products: Cyclic redundancy check (CRC) failed
- InventoryCloud 2-hour Online Training
Cloud (175)
- AssetCloud and InventoryCloud: Customers and their Address Types
- Cloud On-Premise installation: Summary & Prerequisites
- Cloud On-Premise: How to change sa password (Express installation type)
- Cloud On-Premise: After the server machine restarts, we get Page Unavailable when trying to log in.
- Cloud Reports: Trying to use string.Format(FormatMoneyDecimal but FormatMoneyDecimal doesn't exist as a variable in the report
Hardware (393)
- HC1: Instructions for loading new OS / firmware - HC1-xxxxxADG models only
- QuickStore: Pole Display is assigned a port number higher than 10, and QuickStore won't connect with it
- Wasp Timeclocks and POE (Power Over Ethernet)
- WWS550i & WWS100i: Pairing to iOS (iPhone & iPad)
- MobileAsset v7: Wasp-branded WDT92, DR2, and DR3 mobile devices require (or use up) a non-Wasp mobile device license
Software (304)
- Labeler v6: How To set up a barcode so that the caption and the decoded barcode are different? (e.g. barcode scans as ABC1234, but I want the caption to read 1234)
- Labeler - How To - I am trying to use a label and in the printer setup there is no mention of this label size, is there any reason for this? Is there any way to get it to show?
- Mass conversion of Labeler documents from v6 to v7
- Labeler v7: On Windows 7, a working setup suddenly stopped printing to label printers. Or a new installation hasn't ever worked.
- Labeler v7: How to make Label Templates editable and/or deleteable
Discontinued Products (597)
- InventoryControl Web Module - HTTP Error 500.19 - Internal Server Error
- InventoryControl: How to change the mobile device's RF/wireless port
- InventoryControl v7: In mobile device Batch mode, Create Mobile Database gives error: A duplicate value cannot be inserted... Table name = items
- InventoryControl v7: The label printed from Adding on the mobile device is the wrong size
- InventoryControl v7: Creating or Verifying the ODBC Connection for InventoryReader