This issue has been resolved.  We apologize for any issues or inconvenience experienced.  Processes have been implemented to prevent future email support issues. 

"Wasp Support is currently experiencing issues receiving email responses to support tickets.  Our I.T. department is working to resolve the issue as soon as possible.  If you've sent email to the support team and you haven't received a reply, or if you wish to submit a new support request, please submit your reply or request through our support site customer portal at support.waspbarcode.com."