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Windows Mobile/CE Devices: thorough driver removal from Device Manager

Scott Kircher
2018-03-14
in FAQs
Sometimes when troubleshooting mobile device connection issues, it is necessary to remove all drivers for the mobile device.
 
  1. On the PC: run the Command Prompt as Administrator.
    Click the Start menu
    Type in the search box: cmd
    In the list that appears, right-click cmd.exe (or Command Prompt), then Run As Administrator. Approve any security prompt that appears.
    (Note: If you don't do the "right-click, Run As Administrator" steps, the hidden devices will not show up in Step 4.)

  2. In the command prompt, exactly type or copy/paste the following command, then Enter:
    set devmgr_show_nonpresent_devices=1
    Note: To paste into a command prompt window, right-click anywhere in the window. If you get a menu, click Paste. (Windows 10 also allows Ctrl-V to paste into a Command Prompt.)

  3. Type or copy/paste the following command, then Enter:
    devmgmt.msc
    The Device Manager will open.



  4. View menu, Show Hidden Devices. With the command from Step 2, this shows non-present devices as grayed/ghosted icons.

  5. Expand these topics if present:
    Mobile Devices
    Network Adapters
    Portable Devices

  6. In the topics from Step 5, look for:
    Microsoft USB Sync
    Microsoft Windows Mobile Remote Adapter
    Windows Mobile-based device support
    portable device with a name you gave the trouble device
    any of the above with a number after it, e.g. #2

  7. For each of the objects in Step 6, right-click, then Uninstall. If there is a checkbox for "Delete the driver software for this device", check it. Click OK. Repeat this step until they're all gone.

  8. To get Windows to re-poll for devices, right-click the PC name (at the top of the Device Manager list), then click Scan For Hardware Changes.

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