AssetCloud
Android/iOS device, not logged in:
On the login screen at the upper right, tap the "i" in orange circle button. In the Select Email Content box, tap each listed item to toggle the checkmark indicating that item will be sent (Log, Crash List, and Database). Send, review the email, tap paper airplane icon or Send. Then tap the left arrow to go back to the login screen.
Android device, logged in:
Settings, View Log, envelope icon, tap each listed item to toggle the checkmark indicating that item will be sent, Send, review the email, tap paper airplane icon. Then tap the left arrow until you're back to the desired previous screen.
iOS device, logged in:
Gear icon, View Log, square/pencil icon, tap each listed item to toggle the checkmark indicating that item will be sent, Send, review the email, Send. Then tap the left arrow and/or hamburger icon until you're back to the desired previous screen.
iOS device backed up to a PC:
a. backup device content to pc using iTunes
(How to Backup iPhone and iPad with iTunes: https://www.youtube.com/watch?=nKlrocT_K8M )
b. use iPhone Backup Extractor to extract the MobileAsset.sqlite file from backup:
Windows Mobile/CE device installation log:
\Temp\IPSynchInstallLog.txt
Windows Mobile/CE device application log:
\Program Files\AssetCloud\Log\AssetCloudLog.txt
(older apps used filename: MobileAsset.log)
Windows Vista, 7, 8, 10: C:\Users\[username]\Documents\Add-in Express\adxloader.log
Windows XP: C:\Documents and Settings\[username]\My Documents\Add-in Express\adxloader.log
CountIt
C:\Documents and Settings\All Users\Application Data\Wasp Barcode Technologies\CountIt\3.0.0.0\WaspCountIt.log
InventoryCloud
Android/iOS device, not logged in:
On the login screen at the upper right, tap the "i" in orange circle button. In the Select Email Content box, tap each listed item to toggle the checkmark indicating that item will be sent, Send, the To: field should be waspsupport@waspbarcode.com , review the email, tap paper airplane icon or Send. Then tap the left arrow to go back to the login screen.
Android device, logged in:
1. Settings, set Verbose Log Level to All.
2. Reproduce the problem.
3. Settings, View Log, envelope icon, tap each listed item to toggle the checkmark indicating that item will be sent, Send, the To: field should be waspsupport@waspbarcode.com , review the email, tap paper airplane icon.
On the login screen at the upper right, tap the "i" in orange circle button. In the Select Email Content box, tap each listed item to toggle the checkmark indicating that item will be sent, Send, the To: field should be waspsupport@waspbarcode.com , review the email, tap paper airplane icon or Send. Then tap the left arrow to go back to the login screen.
Android device, logged in:
1. Settings, set Verbose Log Level to All.
2. Reproduce the problem.
3. Settings, View Log, envelope icon, tap each listed item to toggle the checkmark indicating that item will be sent, Send, the To: field should be waspsupport@waspbarcode.com , review the email, tap paper airplane icon.
4. Set Verbose Log Level to Errors.
iOS device, logged in:
1. Gear icon, set Verbose Log Level to All.
2. Reproduce the problem.
3. Gear icon, View Log, square/pencil icon, tap each listed item to toggle the checkmark indicating that item will be sent, Send, the To: field should be waspsupport@waspbarcode.com , review the email, Send.
iOS device, logged in:
1. Gear icon, set Verbose Log Level to All.
2. Reproduce the problem.
3. Gear icon, View Log, square/pencil icon, tap each listed item to toggle the checkmark indicating that item will be sent, Send, the To: field should be waspsupport@waspbarcode.com , review the email, Send.
4. Set Verbose Log Level to Errors.
InventoryControl
Windows 7 or Vista: C:\ProgramData\Wasp Barcode Technologies\InventoryControl\4.0.0.0\InventoryControl.log
Windows XP: C:\Documents and Settings\All Users\Application Data\Wasp Barcode Technologies\InventoryControl\4.0.0.0\InventoryControl.log
InventoryControl v7 on mobile device:
\Program Files\InventoryControlRF\inventorycontrol.log
or .txt?
Wasp Inventory Windows Service:
C:\ProgramData\Wasp Barcode Technologies\WaspInventoryWindowsService\6.0.0.0
WaspInventoryServices.log (don't forget this one; it's the most recent)
WaspInventoryServices.log1
WaspInventoryServices.log2
....
WaspInventoryServices.log9
Windows 8, 7, Vista: C:\ProgramData\Wasp Barcode Technologies\Wasp Labeler V7\7.0.1.0\WaspLabelerV7.log
Windows XP: C:\Documents and Settings\All Users\Application Data\Wasp Barcode Technologies\Wasp Labeler V7\7.0.1.0\WaspLabelerV7.log
rare:
C:\Program Files\Wasp Technologies\Wasp Labeler V7\Wasp.log
If you are unable to use the Wasp Support Utility to enable verbose logging (Log Files tab, button at bottom "Change Log Level to 0 (Verbose)") you can edit Labeler's configuration file in a text editor such as Notepad:
C:\Program Files (x86)\Wasp Technologies\Wasp Labeler V7\WaspLabelerV7.exe.config
Find the line containing the word LogLevel (about the 8th line) and change the value to 0.
Save the config file, quit & relaunch Labeler (so it rereads the config file), and reproduce the error.
Open Labeler and go to Tools menu > Options. Check the box for Trace Enabled. It will state the file name below the check box.
Default path to the file:
64-bit Windows: C:\Program Files (x86)\Wasp Technologies\Labeler\LOG.001
32-bit Windows: C:\Program Files\Wasp Technologies\Labeler\LOG.001
After checking the box, click OK. Reproduce the error, then reply to this email and attach the LOG.001 file.
MobileAsset v7
Here is the location of the MobileAsset v7 app log file on a Windows Mobile/CE device:
\Program Files\MobileAsset\Log\MobileAsset.log
----------------------
Here is the location of the MobileAsset v7 installation log file on a Windows Mobile/CE device:
When the device is connected to the PC, you can browse the device via the PC's Windows File Explorer to see the files. "Temp" is a system folder, so you may not be able to see it until you change a view setting:
Uncheck "Hide protected operating system files (Recommended)"
\Temp\IPSynchInstallLog.txt
----------------------
MAv7 PC client logs:
C:\Users\[username]\AppData\Local\Wasp Barcode Technologies\MobileAsset
-----------------------
MobileAsset v7 log for the Wasp MobileAsset Windows Service, on the PC where that service is running:
Location on Windows Vista, 7, 8, Server 2008, 2012:
C:\ProgramData\Wasp Barcode Technologies\MobileAssetWindowsService\7.0.0.0\
Location on Windows XP, Server 2003:
C:\Documents and Settings\All Users\Application Data\Wasp Barcode Technologies\MobileAssetWindowsService\7.0.0.0\
Filenames (if there are multiple files, the file extension will increment):
WaspMobileAssetServices.log <--- don't forget this one, it's the most recent
WaspMobileAssetServices.log1
WaspMobileAssetServices.log2
etc.
----------------------------
MAv7 Web
64-bit Windows:
C:\Program Files (x86)\Wasp Technologies\MobileAsset\Web\Logs\AssetWebService.log
C:\Program Files (x86)\Wasp Technologies\MobileAsset\Web\Logs\AssetWebService.log
C:\Program Files (x86)\Wasp Technologies\MobileAsset\Web\AssetWeb.svclog
32-bit Windows:
C:\Program Files\Wasp Technologies\MobileAsset\Web\Logs\AssetWebService.log
C:\Program Files\Wasp Technologies\MobileAsset\Web\AssetWeb.svclog
Windows 8, 7, Vista: C:\Users\[username]\AppData\Local\Wasp Barcode Technologies\MobileAsset\MobileAsset.log
Windows XP: C:\Documents and Settings\[username]\Local Settings\Application Data\Wasp Barcode Technologies\MobileAsset\MobileAsset.log
MAv6 mobile device log file:
\Program Files\MobileAsset\Log\MA_1521.log
might be a different number
device: \Program Files\Package Tracker\PTMobileLog.txt
Quickstore
Ctrl-shift L on home screen = log list, with Crashes tab, Errors tab.
Ctrl-shift L on home screen = log list, with Crashes tab, Errors tab.
WaspTime v7
WaspTimeServer log
C:\Program Files (x86)\Wasp Technologies\WaspTime\WaspTimeServer.log
WaspTime client:
C:\Users\loggedinuser\AppData\Local\Wasp Barcode Technologies\WaspTime5.log
WaspTime Web:
C:\Program Files (x86)\Wasp Technologies\WaspTime Web\WaspTimeWeb.svclog
C:\Program Files (x86)\Wasp Technologies\WaspTime Web\Error
WaspTime's PCPunch log:
C:\Users\[USERNAME]\AppData\Local\Application Data\Wasp Barcode Technologies\PCPunch.log
C:\Program Files (x86)\Wasp Technologies\WaspTime\importerrors.txt