When the usual printer troubleshooting techniques do not solve Windows printer problems, such as inability to install or uninstall a printer, or other stubborn printer issues, there may be problems with the printing subsystem in Windows. Microsoft has some automated diagnostic utilities that may help.
Note: When downloading a diagnostic file, you may wish to right-click and save it for repeated use.
Microsoft Easy Fix solution list & instructions:
Printing-related diagnostics on this page:
- Troubleshoot problems with devices and printers (filename: DeviceCenterDiagnostic.diagcab)
- Find and fix problems with devices and hardware (filename: DeviceDiagnostic.diagcab)
- Find and fix problems with printing (filename: Printerdiagnostic10.diagcab) <-- May be Windows 10 only