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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud/AssetCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • I purchased your product online, but have not yet received the E-mail with the key. How long does it take for the product key to be sent?
  • All Products - Troubleshooting SQL connection errors
  • MobileAsset v7 Architecture
  • WWS450 Pairing to the Cradle or Base
  • WWS110i / WWS110SBR information
View 148 articles

Cloud (141)


  • InventoryCloud/AssetCloud: How can I add a Prompt at Print object to my labels?
  • AssetCloud Report editing example: Show the number of assets on the Assets by Location Report
  • Cloud On-Premise: RabbitMQ component uninstall & reinstall procedure
  • Cloud On-Premise: Moving the database to a different SQL server
  • Cloud On-Premise: At initial install, if OP installer is cancelled before a SQL Compact installer completes: "Error attempting to validate previous installed features."
View 141 articles

Hardware (396)


  • B1000: Can't connect using crossover cable
  • Is there a way to confirm what a scanner is writing when it decodes a barcode?
  • WLP4170 - How can I silence the Wasp WLP 4170 CCD Scanner so that I don't hear a beep?
  • Pairing Wasp’s Bluetooth scanner models: WWS100i, WWS150i, WWS250i, WWS550i
  • WWS800/850: How can I change the carriage return to a tab key following each scan?
View 396 articles

Software (421)


  • I'm able to open the MobileAsset / InventoryControl program on the server, but not on any of the client machines (multiple SQL instances)
  • QuickStore - Repeated data corruption after recovering damaged data files
  • QuickStore - How to install the network edition.
  • BarcodeMaker: How to set up a mail merge in Office 2003
  • WaspTime: Explanation of Group scheduling options
View 421 articles

Discontinued Products (522)


  • ActiveX and DLL - Access 2000 database using the ActiveX control in reports. Everything works OK on my development machine, but my client encounters difficulties using a new version of our database
  • Fontware - Trouble installing the Fontware add-in for MS Access
  • Fontware - How To add a Function 1 to the beginning of a UCC/EAN 128 barcode
  • Fontware - Error: I am getting error 5 or error 91 in Word when I press the create barcode button.
  • Multiple Products: When attempting to open reports, they prompt for a login, often with WaspReader entered as the login ID
View 522 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
View 8 articles

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