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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • How do barcodes work
  • Windows Server 2008: Enabling .NET 3.5.1 and/or ASP.NET
  • InventoryControl v7 Architecture
  • Windows Mobile Device Center (WMDC) Troubleshooting Resources
  • AssetCloud & InventoryCloud: new user invitation not working, can't change username, forgot password
View 148 articles

Cloud (140)


  • InventoryCloud: how to fix Pick Order picked by mistake
  • AssetCloud & InventoryCloud: New user invitation process with Active Directory Federated Services (ADFS) authentication enabled
  • AssetCloud/InventoryCloud OnPrem: After resetting the data, the left hand menu has no labels
  • AssetCloud & InventoryCloud: How can we import the attachments from MobileAsset/InventoryControl?
  • Cloud On-Premise: Reenable WaspCloud username/password screen after SSO has been enabled
View 140 articles

Hardware (395)


  • Multiple Products - Changed the printer's ribbon and now the barcodes are smudged with imprecise lines
  • Do Wasp's WPL printers support ZPL or EPL commands?
  • The scanner isn't working on my Windows Mobile / CE device.
  • WDT2200 - I have loaded Mobile Inventory on the 2200, but cannot start the program.
  • WWS800 & WWS850 Freedom scanner: How to eliminate the "leading 0" on UPC scans.
View 395 articles

Software (421)


  • [deprecated] MobileAsset - "Failed to load print preview" when printing asset tags from the asset list
  • QuickStore - Description is cut off using 1.25" x 1" tags with a WPL205
  • QuickStore - I use the gift certificate payment option with the correct reference and the balance is assigned to a new gift certificate. Though I get 2 gift certificates in the list, there is no record of the first one's being debited
  • QuickStore - With multiple workstations performance is slower than expected with networked users
  • WaspTime : Time exported to Quickbooks does not appear.
View 421 articles

Discontinued Products (522)


  • ActiveX and DLL - How to create a UCC/EAN128 barcode using the drawing and font ActiveX controls
  • Fontware - Installation: When I am installing Fontware the program locks up
  • Fontware - Is a check digit number automatically calculated when creating a barcode?
  • InventoryControl: Blank Database for version 5
  • MobileAsset: Web Module Toolbar buttons appear as broken picture icons
View 522 articles

Software Updates & Patches (8)


  • InventoryControl v6 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • WaspLabeler v6 Updates & Patches
  • WaspLabeler db Tracker Updates & Patches
View 8 articles

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