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WaspProtect Support Center

Great products. Even better support. Every time.

News

  • Feb
    20

    Presidents Day Holiday Hours

    by Sicaro Burnett
    in General

    In observance of the President Day Holiday, Wasp Support will be closed February 20th.

  • Dec
    20

    AssetCloud & InventoryCloud: Are they affected by the Java exploit Log4J? No

    by Scott Barnett
    in General

    Regarding vulnerability CVE-2021-44228 which applies to the Apache Log4j utility, are Wasp's AssetCloud & InventoryCloud affected?

View 22 articles

Knowledgebase

InventoryCloud Getting Started (3)


  • Getting Started with InventoryCloud
  • Cloud On-Premise Install Quick Start Guide
  • InventoryCloud - Filters no longer default to "Contains"
View 3 articles

AssetCloud Getting Started (1)


  • Getting Started with AssetCloud
View 1 article

FAQs (148)


  • Labeler - On Windows 2000 and XP machines, users cannot create new files with Labeler v4.7.x or earlier
  • What is AccuPOS?
  • Bluetooth scanner paired to Android device disables on-screen keyboard
  • Multiple products: QuickBooks Connection - Could not connect to QuickBooks. QB does not prompt to grant permission to the Wasp software.
  • MobileAsset: How to Restore the Database from MDF and LDF Files
View 148 articles

Cloud (140)


  • AssetCloud & InventoryCloud: Reports with monetary totals show unexpected values
  • AssetCloud OnPrem/InventoryCloud OnPrem: Redis will not start, gives 1067 error
  • Cloud On-Premise: Stop and restart all services (bounce)
  • InventoryCloud: meaning of the "User Transaction Date" column in History tab
  • Cloud On-Premise: Attachments are no longer visible after moving the database to a new server
View 140 articles

Hardware (395)


  • WPL305 - What sort of cable is needed to connect the W305 to a computer via serial connection?
  • How do I enable Inverse or Negative barcode reading on the WCS3900 or WLR8900 scanners?
  • How to: How can I open a Cash Drawer connected to the 8055 Receipt Printer using Visual Basic 6 code?
  • Printer pauses between labels
  • How To: Configuring the WWS800 or WWS850 base to work with the RS232 serial cable.
View 395 articles

Software (421)


  • General - How do I add a new paper size to the list of page sizes in Windows?
  • QuickStore: Creating/Receiving a purchase order for a different store
  • BarcodeMaker: Error: BarcodeMaker detected a required component that is not properly registered with Microsoft Excel.
  • QuickStore - Why can't I create new items at the second store in QuickStore Enterprise?
  • WaspTime: Not able to communicate with the ESI system
View 421 articles

Discontinued Products (522)


  • MobileAsset: Web Module Demo/Trial
  • Fontware - Printing from MS Word to a W-300 label printer, 3 blank labels are fed after it prints.
  • Fontware - How to create an EAN13 barcode by just using the font
  • Fontware - I installed Fontware with the add-in for Crystal Reports, but when I launch Crystal reports, I do not see any of the stringtobarcode functions listed.
  • Importing Into the MobileAsset v7 Database
View 522 articles

Software Updates & Patches (8)


  • MobileAsset v7 Updates & Patches
  • CountIt v2 Updates & Patches
  • WaspTime v6 Updates & Patches
  • WaspLabeler v7 Updates & Patches
  • Cloud On-Premise: How to manually update RabbitMQ (and Erlang) to update JQuery
View 8 articles

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