RSS Feed
Knowledgebase : Software

BarcodeMaker will not work with 64-bit Microsoft Office. The fonts will be available, so users can create Code 39 barcodes by entering data surrounded by *, e.g. *1234*, and then changing the font to one of the Wasp 39 fonts, but the add-ins will not l...
When trying to start an application in Windows XP or newer, if you get an error stating "Application Level Exception This operation is only supported on Windows 2000 SP3 or later operating systems.", check to be sure the application is not set to work ...
If you are having issues with services not being able to start or stopping once they are started, you may have a conflict for the port number the service is attempting to use. Before reconfiguring the service to a different port, you should check and s...
This article applies to: InventoryControl v6 & v7, MobileAsset v7, MobileAsset Web v6 & v7, PackageTracker, WaspTime v6 & v7, and AssetCloud. If all other troubleshooting attempts have failed to allow the program to send email using your own email s...
On your clock, press Menu, then enter your code / fingerprint if required. Select Options > Com Opt > then look at the Net Speed option. Make sure you have your clock set to 10M-F (10 Mbps - Full duplex). Some network adapters will have an easier tim...
Close all open Office applications (Access, Outlook, Word, Excel) If BarcodeMaker is not installed, install BarcodeMaker, then follow these steps before opening Access or your database. 1. Use regedit to find this registry key: HKEY_LOCAL_MACHINE...
Symptom: When using the BarcodeMaker add-in with Word 2007 or later, a barcode is created and displays on-screen properly, but when printed, the barcode is unreadable by a barcode scanner. Workaround: In Word, click the generated barcode so it is ...
Symptoms: Using Microsoft Excel, you receive an error message when attempting to use BarcodeMaker: Wasp BarcodeMaker detected a required component is not properly registered with Microsoft Excel. SOLUTION: Follow the instructions in the error me...
During installation of BarcodeMaker, error messages appear. Error 1: "The installer detected a version of BarcodeFactory installed on your computer. The installation cannot continue. You must first uninstall BarcodeFactory from your computer. The in...
When using Crystal Reports version 12, the BarcodeMaker provided UFL doesn't work out of the box. Extract the attached file to C:\Program Files\Wasp Technologies\BarcodeMaker. Click Start, Run, and enter this command, including the quotes: reg...
The attached document is a step-by-step guide with pictures on how to do Mail Merge in Office 2003.
The attached document is a step-by-step guide with pictures on how to do Mail Merge in Office 2007.
Please delete adxloader.dll from c:\Program Files\Wasp Technologies\BarcodeMaker, then download a new copy of it from http://dl.waspbarcode.com/wasp/SupportFiles/adxloader.zip [1] and extract it to the same directory. If the error persists after rep...
OVERVIEW: The barcode area is delimited by the selection rectangle shown when the barcode is selected. "Design Mode" needs to be enabled to be able to select a barcode and resize it. This selection rectangle delimits the space which the ActiveX object ...
Download the attached file and extract it to C:\Program Files\Wasp Technologies\BarcodeMaker. Go to Start > Run, and enter this command: regsvr32 "C:\Program Files\Wasp Technologies\BarcodeMaker\CRUFLWasp.ocx" It should respond "DllRegisterSer...
Symptom: When Word/Excel is started it takes very long time (few minutes) to start. After that the toolbar works ok. Sometimes because of the long loading delay Word/Excel might display a prompt to disable the add-in. On the PC running BarcodeMaker t...
Go to Start, Run, type regedit and click OK. Navigate to HKEY_CURRENT_USER\Software\Wasp Technologies\WaspCount\Grid Print Settings. There will be a key named PrinterName, with the data being the name of the deleted printer. Right click on PrinterName an...
When printing to a thermal label printer from CountIt, it is programmed to expect a label size of 3-1/2" x 1-1/8". This will cause the objects on the label to not print properly on a 3" x 1" label. To correct this setting, download this file: http:/...
*This article applies to InventoryControl and MobileAsset. If you need to create an ODBC connection in a 64-bit Windows environment, rather than doing it through the control panel, you will need to navigate to C:\Windows\SysWOW64 and run odbcad32.ex...
This article discusses SQL account usage and password changes needed when a user wants to use their own custom passwords for the SQL accounts used by InventoryControl or MobileAsset. The SQL account sa is used when: 1. Creating or patching the database....
PROBLEM When Wasp software is run with a demo license key, and the demo period expires, but the user needs more time to evaluate the program, you can contact Wasp Tech Support to obtain a demo reset utility. If the demo reset utility is run by a Win...
This is the text of the End User License Agreement (EULA) that appears at software installation time. This is also available in a running program: Help menu, About, License Agreement. ------------------------- Wasp Bar Code Technologies SOFTWARE L...
Windows XP: Start, Printers and Faxes File menu, Server Properties. In the middle of the form is an option called "Create a new form", check this box and then enter your dimensions below. Then click the "Save Form" button to add this size to the lis...
*This article applies to MobileAsset, InventoryControl, CountIt, WaspTime, Labeler, and BarcodeMaker. Windows® may be hiding the file extensions for some types of files. This may cause a problem when you are looking for a file that shares the same p...
This applies to Mobile Asset and Inventory Control Click on the "Labels" icon within the Main dialog of Mobile Asset or Inventory Control. Select a pre-defined label that accesses the database table you want to pull data from. This will launch Label...
Please see the attached PDF guide to modify the default barcode labels included with MobileAsset version 6.
Please see the attached PDF guide to modify the default barcode labels included with MobileAsset version 7.
Please see the attached PDF guide to modify the default barcode labels included with InventoryControl version 7.
Please see the attached PDF guide to modify the default barcode labels included with InventoryControl version 7.
While we cannot give out our database schema, Crystal Reports will show you all the tables we have. You are more than welcome to open one of our other reports and obtain an understanding of how we record transactions from that report.
This article applies to InventoryControl, MobileAsset. Usually if the program is able to open on the server machine but not on any client machines, and firewall has already been ruled out as a cause of the blockage, it is caused by there being multipl...
This article applies to WaspTime. Usually if the program is able to open on the server machine but not on any client machines, and firewall has already been ruled out as a cause of the blockage, it is caused by there being multiple SQL instances on ...
*This article applies to InventoryControl, MobileAsset, and WaspTime. The web modules for InventoryControl, MobileAsset, and WaspTime all attempt to install in 32-bit mode, but if you need to manually set the IIS server to 32-bit, you can follow the...
This is due to the way the Crystal Reports Viewer install works. It can take up to 30 minutes for it to install, depending on the operating system and hardware speed. Please let it continue to install and eventually it will finish. This article appl...
After installing Inventory Control there are a few basic steps to follow to set up the database. 1. Create a new user in Administration>Security that has all the privileges of the default Admin user. Log out and log back in under that new user name. ...
To manually upgrade an InventoryControl Enterprise database from any version 3.4 or newer to v6, download this file: http://dl.waspbarcode.com/wasp/SupportFiles/UpgradeDbIC63.zip [1] Extract the file, then run the scripts in this order: File1=Upg...
If you need your mobile device to be able to automatically select between multiple wireless access points in your organization, you can do this by enabling the Auto Profile option in the Summit Client Utility. A profile is a set of parameters that defi...
Import allows you to bring data into the program's database from external sources such as .CSV or .TXT files. This allows you to quickly add information to your database rather than having to manually add it when you are initially setting up your softw...
Inventory Control Version 6 - Microsoft SQL 2005 Express and labeler Inventory Control Version 7 - Microsoft SQL 2008 R2 express and labeler
Certain patch versions of Inventory Control v5 set their product number incorrectly. This will cause the upgrade to v6 to believe that it first needs to upgrade from v4 to v5 before completing the upgrade to v6. Data will not be affected adversely, and we...
Download and extract this file on the database server machine: http://dl.waspbarcode.com/wasp/SupportFiles/InventoryControlV63Blank.zip [1] If you have the Standard or Pro version of InventoryControl, or if you have Enterprise but allowed the in...
This applies to Inventory Control The database can be filtered by: Site Location ItemNumber Customer Supplier Purchase Order and Pick Order
_ *DISCLAIMER*_ _PLEASE NOTE: WASP BARCODE TECHNOLOGIES IS NOT RESPONSIBLE FOR MAINTAINING THE CURRENT TAX RATES. IT IS LEFT UP TO THE USER TO TRACK UPDATE AND MAINTAIN THE ACCURACY OF THOSE RATES._ If you find the tax rates are not the same insi...
To manually create the InventoryControl Enterprise database, download the scripts from http://dl.waspbarcode.com/wasp/SupportFiles/InstallNewDbIC60.zip [1] The scripts must be run on the SQL Server in this order: File1=CreateDatabase.sql File2=Se...
If you have used the ImageStorage utility to add pictures to your Purchase Order or Pick Order print outs, download and extract this file on the server machine: http://dl.waspbarcode.com/wasp/SupportFiles/ClearImageStorage.zip [1] There is a sep...
The automatic customer numbers will always count up from the highest active customer number. The numbering may be out of order if, for example, a customer number is accidentally entered with too many digits. There is a two part solution to correct t...
The automatic item numbers will always count up from the highest active item number. The numbering may be out of order if, for example, you accidentally enter an item number with too many digits. There is a two part solution to correct this issue: ...
Download and extract this file on the database server machine: http://dl.waspbarcode.com/wasp/SupportFiles/RestoreBlankDBIC5.zip [1] If you have the Standard or Pro version of InventoryControl, run Restore.bat. If you have Enterprise, you can res...
If a backup database is restored on a machine other than the one where it was created, the database user accounts will have the wrong IDs and need to be reset. To do this, run C:\Program Files (x86)\Wasp Technologies\InventoryControl\Database\WaspDBIns...
You need to make a change on the server to resolve this. On the computer with your InventoryControl database: Click Start > Run. Type 'regedit' in the blank and click Ok. Click the + next to HKEY_LOCAL_MACHINE > SOFTWARE > Wasp Technologies > Wasp Li...
You can print labels when adding items to stock. To do so: · On the main screen, go to Inventory · Click on Add · Select the item... the location you want to add items to · At the bottom between help and cancel is Print Label check box, select tha...
The port the mobile device uses for InventoryControl RF can be changed on the PC to resolve port conflicts for the WaspInventoryWindowsService. When the port is changed, the ServiceInfo.config file on the mobile device must be changed to the new port. ...
C:\Program Files (x86)\Wasp Technologies\InventoryControl\Labels is where the original copies of the labels are stored. These labels are used if the system starts to print and finds no working copy. The labels in this folder should never be edited. ...
The barcode fonts used for printing the purchase order are missing or corrupt. Extract the attached file to C:\Windows\Fonts, replacing existing files if prompted. If InventoryControl is still running, quit and relaunch so the change takes effect.
This script is for InventoryControl v6. For version 5 and 4 see KB: http://support.waspbarcode.com/index.php?/Knowledgebase/Article/View/54/48/inventorycontrol---script-to-create-database-backups-for-inventorycontrol-v4-or-v5-outside-of-the-program [1...
1. CONFIRM PRINTING OPTIONS WERE SELECTED DURING THE PRINTING SETUP STEP DURING THE MOBILE DEVICE SETUP: First, select Yes under the question "Do you plan to print from the mobile device?", then select one of the following options: Yes, I will be...
The InventoryControl v6 Quick Start Guide and a printable version of the Help documentation in .pdf format can be downloaded from http://dl.waspbarcode.com/wasp/supportfiles/InventoryControlV6Manuals.zip [1] Links: ------ [1] http://dl.waspbarcode.com...
Symptoms: Wasp Inventory Windows Service is not started. When you attempt to start the service, error message appears: "Windows could not start the Wasp Inventory Windows Service service on Local Computer. Error 1053: The service did not respond to th...
When attempting to print labels from InventoryControl or MobileAsset, an error message appears stating "_Failed to load print preview or print failed_". TO RESOLVE THIS ISSUE: You, or your IT administrator, will need to be logged into the PC as a...
Unfortunately, Intuit does not make the QuickBooks custom fields available to integrated applications like Wasp Labeler.
SYMPTOMS: I am unable to modify objects in the Design tab. RESOLUTION: 1. At the UPPER RIGHT CORNER of the Labeler window, look for the word PROPERTIES written sideways in a box. If that is there, mouse over it to reveal the PROPERTIES pane. Once...
This fix is included in the v7.1.0 patch. If you are not already running that version or newer, the current patch can be downloaded from our website, http://dl.waspbarcode.com/wasp/labelerpatch.exe [1] ------------- Error when converting an older labe...
A text or barcode object can be set to Prompt At Print so the user can enter a value at print time. The field can also be set to apply Data Formatting. Below are examples from the attachment below; see Labeler's Help files for other formatting syntax. [DA...
AssetCloud Android/iOS device, not logged in: On the login screen at the upper right, tap the "i" in orange circle button. In the Select Email Content box, tap each listed item to toggle the checkmark indicating that item will be sent, Send, review th...
BACKGROUND Wasp software products rely on the Microsoft .NET Framework for many operations. Corruption in .NET can cause Wasp products to fail or give errors with no apparent Wasp-related cause. For example, a problem persists even after deleting and ...
Symptom When you take a picture of an asset on a mobile device then synchronize data, when you edit the asset on the PC, the picture file shows on the Attachments tab, but it does not show on the Picture tab of the asset. Cause The picture has not...
Please see the attached document for information on verifying or creating a new ODBC connection for AssetReader. This connection will mainly be used for creating your own labels or customizing the labels included in MobileAsset v6.
SYMPTOM With MobileAsset v6, when performing an audit using a mobile device, the asset list shows the asset IDs, but the descriptions are missing, identical, or otherwise wrong. CAUSE What is listed is actually the Asset Type description, not the ...
SYMPTOMS You have entered information for Customers, Employees, Manufacturers, or Suppliers, but the list is blank. When you try to re-create one of those items, the program says it already exists. CAUSE Some customers are seeing an issue where...
Note: This article applies to MobileAsset version 6 only. The following link applies to version 7: http://support.waspbarcode.com/index.php?/Knowledgebase/Article/View/1079/108/mobileasset-v7-v6-script-to-create-database-backups-outside-of-the-program ...
This article applies to mobile device models: WDT3200, WDT3250, WDT3200-II, WDT3250-II. This device series is older and has limitations that can prevent these models from connecting, which is why they are not listed as compatible with MobileAsset v7. Some...
After patching your MobileAsset v7 Enterprise server to v7.1, when you try to upgrade your additional company databases to v7.1 with Database Manager's Re-Run Script button, you receive a message that the database is up-to-date, but it leaves the database...
1. After having logged into MobileAsset v7 on a mobile device, how to re-specify the Service URL or switch database? Windows Mobile Device: At the login screen, tap Switch Database (at the bottom). Android: At the login screen, pinch (two-finger gesture...
Download http://dl.waspbarcode.com/wasp/supportfiles/BackupDB4MA.zip [1] and extract it on the database server machine. Create a new folder on your server's drive, C:\MobileAssetBackups. Typically this new folder will be created with the correct permi...
ANDROID: * MobileAsset must be logged in. * At the upper right, tap the triple-box icon, then tap Settings. * Tap "View Log". * At the upper right, tap the envelope email icon. * Make sure both "Log" and "Crash List" show checkmarks at the ri...
WINDOWS MOBILE / CE DEVICE: To be able to print Asset Tag labels from the Windows Mobile / CE device, you will need a mobile label printer with either IR or Bluetooth Serial connection, and it will need to understand ZPL print jobs. If you are usin...
The files that you will copy are located on the PC running the Wasp MobileAsset Windows Service. Default file location: 64-bit Windows: C:\Program Files (x86)\Wasp Technologies\MobileAsset\Services\Downloads 32-bit Windows: C:\Program Files\Wasp Technol...
MobileAsset combines the following terms in different ways to accomplish different but related features: Alerts, Email, Reminders, Lead Time, Maintenance, Check Out. This article discusses the various features and where they are configured in MobileAsset....
Symptoms * Starting with a working installation of MobileAsset v6.x, the MobileAsset v7.1 patch was run attempting to upgrade the version. However, when the MA client is launched, it quits immediately with no error. The MobileAsset.log file contains ...
After you install your SSL Certificate in IIS, and the default binding for http on port 8082 is deleted with the intention of forcing data through an https binding, you may get an error starting with:[HttpWebRequest_WebException_RemoteServer] Arguments...
You need to make a change on the server to resolve this. On the computer with your MobileAsset database: Click Start > Run. Type 'regedit' in the blank and click Ok. Click the + next to HKEY_LOCAL_MACHINE > SOFTWARE > Wasp Technologies > Wasp License...
Windows 8 & Windows Server 2012 do not have the traditional Start Menu. How do I access the Database Manager program? * Launch WINDOWS FILE EXPLORER. * At the top of the window, click the VIEW tab. * In the Ribbon/toolbar, make sure HIDDEN ITEMS is...
This article applies to MobileAsset v6 & v7. When working on a PC, the MobileAsset client program is directly connected to the database, so it will prevent the user from checking out an asset that is already marked as Checked Out. It will allow check-in...
Symptom: InventoryControl v7 or MobileAsset v7 Client gets error when trying to log in: Database was not found... (provider: SQL Network Interfaces, error: 28 - Server doesn't support requested protocol) RESOLUTION: Enable the TCP/IP network protoco...
This article applies to: AssetCloud, InventoryControl v6 & v7, MobileAsset v7, MobileAsset Web v6 & v7, PackageTracker, WaspTime v6 for assistance in determining the proper settings, consult your email server administrator. It may be necessary to perf...
SYMPTOM: While installing various Wasp software products on Windows 7 or Windows 8, during the installation of component Microsoft Visual C++ 2005 Redistributable, this error message appears, and the component will not install: Error 1935. An error oc...
This article applies to Inventory Control v6 & v7, and MobileAsset v6 & v7. Note: MobileAsset v7's default setting is 0 (show all). The default number of objects (e.g. items or assets) shown in lists is 1000. You can filter your list to show the desired...
SYMPTOM When opening a report, you receive an error similar to the following: Crystal Reports Windows Forms Viewer: Page Header plus Page Footer is too large for the page. Error in File C:\[user's temp folder]\Report Filename {hex codes}.rpt: Page h...
After disabling TLS 1.0 on a PC, reports and receipts generated by Crystal Reports on that PC fail with a message similar to: Receipt Printing Failure Error in file C:\Users\username\AppData\Local\Temp\1\ReportName{hexchars}.rpt: Unable to connect: inco...
CAUSE The logged-in Windows user is not a Windows administrator. Like most software, Wasp products should be installed by a Windows administrator. RESOLUTION * Log onto the PC as a Windows administrator to install the software. or * Right-cl...
*This article applies to WaspTime v6, Mobile Asset v5.3+, and InventoryControl v4+. If you receive an error during the SQL database portion of the installation that reads "The sa password must meet SQL Server password policy requirements. For strong...
Rerun CR9MMsetup.msi from the Crystal directory on the cd.
Wasp has released version 1.2 of the mobile Package Tracker application, which must be manually updated on the mobile device before you can download the full data set. Before updating, you will still be able to work with the data that is already downloade...
When printing labels from CountIt to a label printer, you can select the label size by clicking the Properties button after selecting the printer on the Print window.
When doing the transfers, if you do Transfer Out, it will immediately remove the inventory from the sending location's stock. The receiving location will have to create a Transfer In on their end to add the inventory to their stock. When creating the Tran...
Last Name is a required field in QuickStore. If a record in the import file contains a space or an empty string in the Last Name field, the record will not be imported and no error will be shown. Make sure that all customer records contain a Last Na...
Please do the following to print a packing list: In QuickStore: · Enter your sale as usual · After doing the sale and printing the invoice, go to: . Lists/sales by date . Click on your invoice to highlight it you can now print a packing list for this...
We very strongly recommend against using a wireless network to connect the lanes to the Quick Store database machine. Due to the way the database files are updated, if there is too much latency, or if the connection drops briefly, it may cause the clie...
If Quick Store hangs while attempting to retrieve the update file from the FTP site, first try opening Internet Explorer and go to Tools > Internet Options > Advanced. Scroll through the list and locate Use Passive FTP (for firewall and DSL modem compati...
There is no setup option to change when the year end is run, because the year end process has no impact on the fiscal year. When you select to reset the year end counters (year end process) it simply moves the cumulative sales data by item to the l...
The settings allow creation, receiving and adjustment… for a store and for other stores at a store When a PO is created, the Ship To location is the location that must logically receive the PO because that is where the goods have been shipped. Also, ...
When printing the price tags from Quickstore on the 1.25" x 1" labels on the WPL205, the top of the description sometimes prints off the top of the label, and the first letter of longer descriptions is cut off by the tag's rounded corner. To correc...
You can print out item labels from the QuickStore inventory database through a csv file. To do so: In QuickStore go to File/Export/Inventory This will create a CSV file You can then create a customized label template using Labeler and link a barcode/t...
Start by disconnecting your WPL-305 printer, if connected to your PC. Click Start > Control Panel and open your Printers and Faxes control panel. If any drivers for a WPL-305 printer are listed, right-click on them and select Delete and delete these driv...
The program will create a backup of the database the first time it is run each day. It maintains the 10 most recent backups, plus the most recent backup from the previous month and the most recent backup from the previous year. These files are kept in c:\...
Go to Setup->Store->Update store settings->Messages. Select Store charges. Change the text to fit your needs.
Quickstore does not currently support weights. Importing a field longer than 25 characters will result in all characters past the 25th being dropped.
1. Install Quick Store on your system that will be the server. 2. Share out the WQS folder to your network. Contact your network administrator if you do not know how to share out a folder to the network. 3. On the workstation map the servers WQS fol...
If you have a business in which different products are charged different sales taxes, you can set up alternate tax rates for those designated products. Example: my sales tax rate for general merchandise is 6% but my tax rate on all liquor items is 9%. F...
The gift certificates screen is a list of gift certificates that have been sold. It is not intended as a method of tracking them. When they redeem the gift certificate, the intention is to take it away from them, and refund the change in cash, or by issu...
It defaults to the last used category. If you need it to default to "Product", just do a transaction using "Product" and from then on, it will default to the "Product" category.
If you see repeated program crashes and errors about corrupt or inaccessible data files, it is usually due to environmental factors outside of the Quickstore program. This will typically happen more often when your setup has one or more additional lane...
When creating an Invoice, several functions can be controlled by the Scan/Qty field: T = Taxable / Not Taxable for the selected invoice item. (Yes this allows you to mix taxable and non-taxable items on one invoice) W = Work Required / Work Not Require...
We do not have plans to convert QuickStore to work on the Linux operating system
The program has to track the items by item number, and the item numbers must be consistent across all stores. The only way to ensure that this is done is by having the central store be the only one to create new items. If multiple stores created new it...
Question: We upgraded our network and have been running some tests to understand the dynamics of the system. All the workstations were disconnected from the hub and then reconnected one by one; we ran the inventory summary report for store 19 as a b...
Quick Store is currently only compatible with QuickBooks 1999 and later (US version only). What it will do is create an .iif file that QuickBooks will import in and give you all your daily totals.
Before proceeding, note that there is no way to merge the data from multiple databases, so you will need to make sure you have the information to manually re-enter the sales on the correct database once all machines are correctly pointed to the main da...
First, you must import your Items data without supplying any quantities. Item numbers are automatically generated by Quickstore when you import Item records (in a .csv file) containing the following fields, in the sequence shown below (separated by com...
Here is the way to set up and select a second price (e.g. trade instead of retail) when creating an invoice: 1. Set up your system to enable the use of multiple pricing: File/system options/ + Professional Tag Enable multiple retail pricing level mus...
User has his own pricing formula, so he enters the cost and retail price for each item. Then when he opens an item, do nothing, click OK, it blanks out the retail price, or changes it to something else. How to prevent that? This is controlled by a setti...
Quickstore v3.31L exports to CSV files: Standard, Professional, and Enterprise editions: Customers Inventory Professional & Enterprise editions (only) also have: Sales Detail by Transaction Sales Summary by Item Sales Invoices Attached is a zip arch...
A Microsoft Visual Studio.NET application uses Crystal Reports 10 for Visual Studio.NET SDK as the reporting development tool. When the application is deployed to a computer that does not have a C: drive, the following error message appears: "Load Repo...
When printing the reports, if they come out on a very small paper size (2" x 1", 4" x 3", etc), check in the Windows Printers and Faxes and make sure the default printer is set to the printer you will be using to print the reports. When the reports ...
This applies to all software. For installation failure problems, check the following things: 1. Ensure that you are attempting to install the application on one of the approved operating systems. 2. For most products, you will need to be an admini...
SQL SERVER SETUP LOG This log shows which SQL server components were detected, the operating system environment, the command-line parameters that were specified, the values that were specified, and the overall status of each MSI and MSP file that was ...
When installing SQL Server 2008 R2 Express, you receive an error containing the following verbiage (see below for the full error text): System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for u...
On later versions of Windows, Microsoft no longer supports earlier versions of SQL Server Express, such as 2005 and 2008 R2, which are included with Wasp products InventoryControl, MobileAsset, and WaspTime. As a result, Wasp's automated installers fail...
After your Wasp Software has been installed you might get a prompt to Register or Enter Your Activation Key. Registration must be done on our main website. You are required to first register an account for our main website www.waspbarcode.com [1]. ...
The Wasp Track bundle only does basic inventory and asset tracking. Advanced features such as check in and check out are only available in the full versions of these applications which would need to be purchased separately. Contact our Sales Department at...
You cannot put an employee into multiple departments. This is more of a job costing function than a strict time and attendance function.
When trying to open the Biometric Clock Utility, if it fails with an error "Employees failed to load into the biometric utility. This may be caused by duplicate badge numbers or duplicate employee ID's. Please check your data", we need to check the Wa...
PROGRAM DIRECTORY: C:\Program Files\Wasp Technologies\WaspTime (32 bit Windows) C:\Program Files (x86)\Wasp Technologies\WaspTime (64 bit Windows) DEFAULT BACKUP LOCATION: C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup (32 bit Windows) C...
Beginning in Wasp Time v7 with the BC100, RF200, and HD300 badge clocks, the badge numbers will need to be sent from the software to the clocks. This can be done from the clock utility within the software to update all at once, but it is also done each...
If you are having an error communicating with the biometric clock and the WaspTimeServer log contains this error: ERROR | Determine Clock Type - BIO - Connect - Exception: Unable to connect to device, Error Code: -6 Log into the Administrative m...
Here are the details for how to change the ESI Clock settings. For ESI they must be changed in the registry. These are DWORD keys with Decimal values. 64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Wasp Technologies\WaspTime5\Options 32-bit W...
When trying to run WaspTime, if it immediately responds "Failed to connect to the Time Server. The program can not run without the Time Server so it will exit. Check the log file for more details", check the WaspTime5.log file on that machine. In Windo...
Beginning with a blank timecard or day, uncheck the Auto Calculate button. Next, let's enter a pair of punches for our selected day (with no previous punches). We'll use 6:00pm and 6:00am for our example. The employee's schedule is set up to match thi...
WaspTime Multiple Versions: This article describes how to perform a backup in WaspTime. To backup the WaspTime database, go to Tools, Database Backup. By default, it will create a backup with filename WaspTime5_.bkp. You can change the filename on t...
WaspTime logs a lot of information, especially when Loglevel is set to 0. Because of this, when a customer notices an error, the log files may have already cycled through to the point that the error is no longer recorded in the logs. Typically this is ...
Instructions: In the IVX Presence Management Installation Manual p 23 is the following set of instructions... Time and attendance Before enabling the time and attendance messaging interface, the system must have a NSP, and the NSP must be connected...
Click Start > Run. Type REGEDIT in the provided blank and click OK. Click the + next to HKEY_CURRENT_USER \ Software \ Wasp Technologies \ WaspTime5 Click on the Options folder. Right-click in open space on the right after clicking on the Option...
You cannot import a Quickbooks Employee file into Wasp Time from a network location. Copy the .iif file to your local system and import from there.
Extract the attached files on the server, then run BackupDB4WT6.bat to create a backup file in C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup\. The filename will be WTbackup_.bkp. If you need to change the path or filename, edit BackupD...
To resolve this issue, apply payroll codes to overtime and absences in WaspTime then try to re-export your information.
When exporting times to Quickbooks, if there are no payroll codes selected in the Group setup, the export will not proceed. If your export says it has completed successfully, but the times do not appear on the employee's Weekly Timesheet, then the c...
Problem: In the WaspTime 7 Help documentation, the topics "Import - text files", "Import - Data from File", and "Import - .csv files" contain the statement "There are examples of the import format on your installation CD in the Samples folder." Howe...
If you need to backup, move and restore the WaspTime database and service to a new machine, do the following: Follow these steps to move and restore the database to a new server. Be sure to install the program on the new server machine and choose th...
How to set up employees who have an overnight shift in WaspTime v5, v6, v7: Create/Edit Group Create a group that will only have your overnight shift employees in it. If you already have an existing group that has most of the settings the way you want...
Symptom: After a new install or upgrade to WaspTime v6, none of the reports will work. Trying to view the report comes up with an error: "Show Report viewer exception: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version=10....
This is a known issue and will be addressed in a future patch. The standard workaround sets the Windows display settings to "Smaller - 100%" or "Normal size (96 DPI)". The advanced workaround allows up to 117% magnification. Standard Workaround For ...
* Open the Employee list. * Right-click a column heading, and click Hidden Columns. * Drag the Security Level label into the column heading area. * If needed, resize/rearrange the column headings for better readability. * Click the Security Le...
In July 2014, the Paychex company changed what file format they accept. As a result, the file that WaspTime exports for Paychex Time In A Box is not accepted. Until Wasp releases an update which addresses the new format, the workaround is to use the at...
When trying to connect to the WaspTime web module, if you get an error page saying "HTTP Error 500.19 - Internal Server Error", there could be an issue with the ASP.NET role in your IIS configuration. To make sure the ASP.NET role is added correctly, p...
SYMPTOMS * In WaspTime Web, on the View Timecard page, the dates are formatted as yyyy-MM, and can't be distinguished. For example, in February 2015, all the dates show as 2015-02. * In the upper right corner, the usual current date/time shows "Inv...
Failed to open a rowset. Details: ADO Error Code: 0x Source: Microsoft SQL Native Client Description: The EXECUTE permission was denied on the object 'SpPayPeriodTimecardCA', database 'WaspTime', schema 'dbo'. SQL State: 42000 Open Microsoft SQL Ser...
In the WaspTime install certain files in your Windows and Windows32 folder may be replaced if needed. The following files are possibly replaced as part of the WaspTime install. It is possible for permissions to get changed depending on the permissions ...
In order to allow your employees to log into WaspTime Web using their Active Directory credentials, do the following: 1. In directory C:\Program Files (x86)\Wasp Technologies\WaspTime Web, edit the web.config file. Locate the line for WTAttemptAutoL...
SYMPTOMS When attempting to unarchive an employee, an error occurs: "The unarchive failed. This is most likely because there are not enough employee or manager licenses left. Check the log file for more detail." However, there is an available employ...
The attached document WaspTime-Group-Options.pdf uses a timeline to discuss frequently asked questions about In/Out Group options, and how to include and exclude punched time worked from paid hours: * Early In/Late Out * Grace period In/Out * Unpa...
These instructions for exporting time to QuickBooks are correct for QuickBooks 2010 and 2011. They supersede all prior sets of instructions. You no longer need to disable QuickBooks Payroll Services. You will need to be logged in to QuickBooks as Admin...
There is no need to install the old version of WaspTime on the new machine before installing v7. Instead follow this procedure: When installing WaspTime7 on a new PC using an upgrade key, the installation will not proceed as expected. To allow the in...
When adding the clock to connect to the ESI system, if it says it is unable to communicate with the clock, the first thing to do is have ESI verify that the Time and Attendance Management Interface (TAMI) option is turned on in the ESI system. If T...
When trying to import the employees or pay items from QuickBooks for the first time, QuickBooks should ask you to grant permissions to access the database. You need to allow this access for the import of the employee and pay items and export of payroll...
If the WaspTimeServer Service starts, but then stops after a few seconds, or if you intermittently get errors in the program saying no connection could be made because the target actively refused it, we need to check the WaspTimeServer.log file in the ...
The Absence report shows the absences that were entered into each time card per person for a time period. This one gives the employer a view into an employee's habits and possibly points out an employee abusing the system. It can also be used to help k...
The Import Wizard will accept text files (.txt) and Comma Separated Values files (.csv) Fields should be separated by one of these field delimiters: comma, dash, semicolon, slash, space or tab
*This article applies to InventoryControl and MobileAsset. When printing a list, if the last printer used to print a list has been deleted or renamed, you will get an error "Settings to access printer '' are not valid." Go to Start, Run, type reged...
*This article applies to InventoryControl and MobileAsset. This information applies only to Windows Vista. When installing or running InventoryControl or Mobile Asset, you may get an error stating "Windows Security Message: Data execution protection...