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Knowledgebase : Hardware
 

Attached are user guides for the timeclock models B1100 and B1000 (Bioclock).
B1000 & B1100 timeclocks: Enter the Menu screen. Down OK OK Down OK Up (till Eng is selected) OK ESC OK (then wait for next screen)
On your clock, press Menu, then enter your code / fingerprint if required. Select Options > Com Opt > then look at the Net Speed option. Make sure you have your clock set to 10M-F (10 Mbps - Full duplex). Some network adapters will have an easier tim...
This applies to the 3900, 3905, 8900, 8905, 8950, 800, 850, 500, 550, 100 The 390x CCD scanners are contact scanners, they must be physically touched to the barcode you are scanning. The Wasp CCD LR (89xx, 8xx,500, 550, 100) (long range) scanner ...
Check your margins in Word and set them to zero if they are not. Fontware v1.1
This article should only be used on older HC1 units whose model number sticker inside the battery compartment shows HC1-XXXXXADG (where xxxxx are various characters). Do not use this article on HC1-xxxxxMDG units. You will need a Micro SD card, mini...
This article should only be used on newer HC1 units whose model number sticker inside the battery compartment shows HC1-XXXXXMDG (where xxxxx are various characters). Do not use this article on HC1-xxxxxADG units. You will need a Micro SD card, mini...
This article applies to Wasp Printers and Wasp POS pole displays. ISSUE: Updating from Windows 8 to Windows 8.1 can leave your hardware inoperable. Some users may not be able to print or use their pole display. RESOLUTION: Reinstalling th...
Is the case black or silver? Black = B1000 Silver = continue B1000 Color screen, or Black & White? Color = B2000 B&W = B1100 B1100, B1100E, B1100ECL Do the number buttons have letters on them? No = B1100 Yes = B2...
The port the mobile device uses for InventoryControl RF can be changed on the PC to resolve port conflicts for the WaspInventoryWindowsService. When the port is changed, the ServiceInfo.config file on the mobile device must be changed to the new port. ...
1. CONFIRM PRINTING OPTIONS WERE SELECTED DURING THE PRINTING SETUP STEP DURING THE MOBILE DEVICE SETUP: First, select Yes under the question "Do you plan to print from the mobile device?", then select one of the following options: Yes, I will be...
This applies to all scanners The scanner will act just like a keyboard. Open Notepad and scan your barcode. Whatever you scan will be "typed" without modification into a program like Notepad.
If the drawer is simply closed (keyhole is vertical), there is a way. On the bottom of the drawer unit, at the back, in the middle, there is a small rectangular hole (about 1/2 by 3/4 inch). Insert a finger, then push the thin pin/tab toward the left side...
If a mobile device has a square aspect ratio screen (same height and width), Wasp's software will not work on it. For example: Motorola's model MC3190 mobile device, pictured below.
SYMPTOM With MobileAsset v6, when performing an audit using a mobile device, the asset list shows the asset IDs, but the descriptions are missing, identical, or otherwise wrong. CAUSE What is listed is actually the Asset Type description, not the ...
This article applies to mobile device models: WDT3200, WDT3250, WDT3200-II, WDT3250-II. This device series is older and has limitations that can prevent these models from connecting, which is why they are not listed as compatible with MobileAsset v7. Some...
1. After having logged into MobileAsset v7 on a mobile device, how to re-specify the Service URL or switch database? Windows Mobile Device: At the login screen, tap Switch Database (at the bottom). Android: At the login screen, pinch (two-finger gesture...
ANDROID: * MobileAsset must be logged in. * At the upper right, tap the triple-box icon, then tap Settings. * Tap "View Log". * At the upper right, tap the envelope email icon. * Make sure both "Log" and "Crash List" show checkmarks at the ri...
The files that you will copy are located on the PC running the Wasp MobileAsset Windows Service. Default file location: 64-bit Windows: C:\Program Files (x86)\Wasp Technologies\MobileAsset\Services\Downloads 32-bit Windows: C:\Program Files\Wasp Technol...
This article applies to MobileAsset v6 & v7. When working on a PC, the MobileAsset client program is directly connected to the database, so it will prevent the user from checking out an asset that is already marked as Checked Out. It will allow check-in...
This applies to the WPL305 and WPL610 You want to adjust the print drivers darkness settings to about 5 In the print drivers print prefrences select the options tab at the top, then uncheck the use current printer settings and move the slide bar ...
Wasp has released version 1.2 of the mobile Package Tracker application, which must be manually updated on the mobile device before you can download the full data set. Before updating, you will still be able to work with the data that is already downloade...
This article applies to multiple scanner models: WCS3900, WCS3905, WCS3950, WLR8900, WLR8905, WLR8950. ------------------------- Egg Cable (below): This cable includes an in-line egg-shaped component. This cable can be used with any scanner listed abov...
Go into your programming guide and setup the scanner to read full ascii code 39, this will resolve the problem.
Use the DiagTool utility to detect the printer: At the upper right corner, set the Interface to ETHERNET, then click Setup. The list of printers should include your printer. Record the printer's IP address, Exit. Run the Driver Wizard. Specify the model...
Wasp Scanners do not require any software. The barcode scanners work like keyboards. The characters from a scanned barcode are "typed" into the active application just as if the keyboard had been used.
If there is no laser for the following devices: HC1, WPA206, WPA1000, WPA1200, WDT3200 Go into the scanner settings (Start > Settings > Control Panel > Scanner) and tap on the "To Kpd" tab. Make sure the check box at the bottom that says "Start Scan...
Using the wrong power supply can cause problems with timeclocks, from odd behavior to overloading the circuit board and making them non-functional. This chart shows the proper power supply specifications for Wasp timeclocks. All plugs are 5.5mm, tip po...
This article applies to models WDT3200, WDT3250, WDT3200-II, WDT3250-II. ------------------------- WILL NOT POWER ON AT ALL (no sounds or faint image on screen): * Will it power on with the charging cable connected? It should power on even if th...
Description: Wasp mobile device models WDT60 and WDT90 include a built-in program called Wasp Quick App (WQA). This is a simple app for data collection. It saves data into CSV files stored on the device. Notes: * WQA does not integrate with the ...
To replace the lock in the WCD5000 cash drawer, open the drawer, remove the plastic insert that holds the money, then follow the instructions and pictures in the attached PDF. You will need pliers.
For the 3900/ 3905 CCD scanner: See page 7 of the Programming Guide
To enable the PS2 interface for the WCS3950, print the attached document, then scan the PS2 barcode. Depending on your computer, you may need to reboot after scanning for the scanner and keyboard to be recognized.
The older WDI4500 scanner (by default) will change case of scanned alpha characters (letters) based on how a USB keyboard's caps lock state is set. For example, if the barcode data is ABcd1234, with caps lock off, the scanner sends ABcd1234. With caps loc...
The prefix is one or more characters that are sent before the barcode data is sent. The suffix is one more characters that are sent after the barcode data is sent. By default, there is no prefix, and the suffix is Carriage Return (or Enter) key. Page numb...
After scanning an interface configuration barcode from the WDI4600 Quick Reference Guide (for example, the USB-COM-STD barcode), the LED light blinks green and no beam is emitted when the trigger is pulled. TO RESOLVE THIS ISSUE: * Pull the scan...
RESET YOUR WDT 2200: * Switch off the unit while at the same time press and hold the following 3 keys: CMD+ left arrow+swith on A menu should now show up on the screen that says: 1. SUPERVISOR 2. WARM START 3. COLD START * Press 3. COLD START ...
Please review the Help documentation in AppGen for the supported functions. There are built-in substitutes for many basic functions. For example: instead of using clrscr(), you would use the function _clear_screen. There are no prototypes of any kin...
Name the program autoexec.exe to run it automatically when the WDT2200 unit is powered on.
Troubleshooting when the scanner beam does not appear: * At the > prompt, press and hold the CMD key until the main menu appears. * 8.SET (setup) * 2.SCANNER * Under the word SCANNER it shows the current setting, either ENABLE or DISABLE. * Us...
Wasp offered several models in the WDT3200 series with varying features and characteristics. WDT3200 WDT3250 WDT3200-II WDT3250-II Wifi no yes no yes Battery Lid (picture [1]) magnet not required requires magnet ...
Attached are the manuals for the WDT3250
Sometimes software (e.g. terminal emulation) takes over the scan engine and prevents the laser from operating. Other times, there is a hardware problem. Troubleshooting the WDT60 (or DT60 ): First synchronize any data from the device to the PC database....
User Manual and Quickstart Guide for the WDT90 Mobile Computer: http://dl.waspbarcode.com/wasp/supportfiles/WDT90UserManual.zip [1] Links: ------ [1] http://dl.waspbarcode.com/wasp/supportfiles/WDT90UserManual.zip
Wasp's software products are documented internally, via Help topics, but some of these Help files have been reproduced as printable Microsoft Word documents. These can be found in the support center
When the usual printer troubleshooting techniques do not solve Windows printer problems, such as inability to install or uninstall a printer, or other stubborn printer issues, there may be problems with the printing subsystem in Windows. Microsoft has som...
When programming the keyboard using the keyboard utility, the keyboard must be connected directly to the keyboard PS/2 port. If you have a scanner "wedged" between the keyboard and the computer, remove it while programming the keyboard. You can r...
In the keyboard programing utility: 1. Right click on the F key you intend to program and select "Define Macro Key" 2. On the numeric pad on the next screen click 1234 Enter (for example). It will show up as 1(End) 2(Down) 3(PgDn) 4(Left) Enter(pad). Cl...
The attached file shows the mapped key defaults.
Attached are the Reference Manual and Quick Reference Guide for the WLS8600 scanner
After scanning an interface configuration barcode from the WLS9800 Quick Reference Guide (for example, the USB-COM barcode), the LED light blinks green and no beam is emitted when the trigger is pulled. TO RESOLVE THIS ISSUE: * Unplug the USB ca...
The attached document allows enabling and disabling these symbologies for the WLS9600 scanner: Code 39, Code 128, Follett 2 of 5, Interleaved 2 of 5, Code 11, Codabar.
If you need to scan Interleaved 2 of 5 barcodes, you will need to enable that symbology. You will need to print page 139 (PDF page 149) from the Product Reference Guide, then scan these barcodes: * Enter/Exit Programming Mode * I 2 of 5 = Enable *...
After scanning an interface configuration barcode from the WLS9600 Quick Reference Guide (for example, the USB-COM-STD barcode), the LED light blinks green and no beam is emitted when the trigger is pulled. TO RESOLVE THIS ISSUE: * Pull the scan...
On some PCs, the mobile device connected via data cable will be seen correctly in the PC's Device Manager, but Windows Mobile Device Center will not recognize it, despite all troubleshooting. Should this happen, if you have a client computer installed...
WPL305 DRIVER: WPL305 THERMAL LABEL PRINTER DRIVER DiagTool: DiagTool_V1.54.exe [1] VIDEOS: WATCH SETUP TUTORIAL VIDEO Manuals: WPL MANUALS [2] Images: Load the ribbon (also see other images further down). 1. Drop the emp...
When feeding label stock through the peeler unit, manually peel off one or more labels so there is 3-4 inches of backing with no labels. With the peeler cover opened, feed the backing over the white roller, then down through the slot at the cover botto...
Here are the Quick Start Guide and User Manual for the WPL608 and WPL610 printers.
The manual and Quick Start Guide for the WWS 450 scanner can be downloaded from: http://dl.waspbarcode.com/wasp/supportfiles/WWS450Manual.zip [1] Links: ------ [1] http://dl.waspbarcode.com/wasp/supportfiles/WWS450Manual.zip
The List Setting configuration barcodes are in section 2.4.3 List the Current Settings, on printed pages 27-29 (PDF pages 39-41) of the User Manual, which can be downloaded from: http://dl.waspbarcode.com/wasp/supportfiles/WWS450Manual.zip [1] Proced...
How to adjust the Inter-character delay on a WWS450 scanner Inter-character delay is the amount of time that the scanner waits between sending characters. The default of 0 milliseconds can be too fast; for example, Macs often read the characters out of ...
The List Setting configuration barcodes are on printed page 3 (PDF page 4) of the Reference Guide (manual with configuration barcodes). If you need to download the User Manual or Reference Guide (manual with barcodes), use this link: http://support.waspba...
There are two attachments with this KB. The "WWS800-WWS850-HID-Bluetooth-with-PIN.pdf" document is for pairing a WWS800 or WWS850 via Bluetooth HID to Windows, Mac, or Android using a PIN code. (This scanner model is not known to pair with iOS devices s...
The attachment to this article, "WWS800-WWS850-SPP-Bluetooth-with-PIN.pdf", is used to when pairing via Bluetooth SPP (Serial Port Protocol) directly to a PC (not using a base station for communication). This is required when pairing to a PC when us...